Willer Express

Introduction

Willer Express is a Japanese bus company serving routes between Tokyo, Sendai, Nagoya and Osaka.

Routes

Passenger class

The following passenger classes are available with Willer Express:

4-Seat Class

Change policy

The following change terms apply to the bus fares:

Willer Express Change time/date
Fare 4-Seat Class Not permitted

In accordance with the policy of Willer Express, once the booking has been confirmed changes are not allowed.

To modify the number of passengers, full passenger details, itinerary, fare or travel date, you need to cancel the existing booking and issue a new one.


Cancellation policy

The following cancellation terms apply to the bus fares:

Willer Express Cancellation before departure
Fare 4-Seat Class Permitted with fees

If you wish to cancel your booking with Willer Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20% of the ticket fare + 200 JPY per ticket if 8 to 10 days to departure
- 30% of the ticket fare + 200 JPY per ticket if 3 to 7 days to departure
- 50% of the ticket fare + 200 JPY per ticket if 2 days to departure
- No refund if less than 2 days before departure