orient express
hanoi  
Out of 296 reviews
Orient Express is a Vietnamese private railway company connecting Hanoi with Lao Cai, the gateway to Sapa in the Northwest of Vietnam.

Passenger class

Change policy

The following change terms and conditions apply to our train fares:

Orient Express Change time/date
Fare Sleeper 2-Berth Permitted with fees
Fare Sleeper 4-Berth Permitted with fees

If you wish to change the travel date with Orient Express, please contact us. This option is available until 2 days before departure. Change fees may apply.

- 20% per ticket + 25,000 VND per ticket if 2-4 days before departure
- No change if less than 2 days to departure or departure on public holiday


Cancellation policy

The following cancellation terms and conditions apply to our train fares:

Orient Express Cancellation before departure
Fare Sleeper 2-Berth Permitted with fees
Fare Sleeper 4-Berth Permitted with fees

If you wish to cancel your booking with Orient Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 50,000 VND per ticket if the ticket has been issued
- 10% per ticket + 50,000 VND per ticket if 6 to 8 days to departure
- 20% per ticket + 50,000 VND per ticket if 4 to 5 days to departure
- 30% per ticket + 50,000 VND per ticket if 3 days to departure
- 50% per ticket + 50,000 VND per ticket if 2 days to departure
- No ticket refund if less than 2 day to departure or departure on public holiday






   

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Baolau Co. Ltd, 0313838015, Vietnam
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‎(+84) 28 777 222 77
‎(+66) 647 567 720
Monday to Sunday, 08:00-22:00 (ICT)