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Terms and conditions

Terms of use

1. Acceptance of Terms and Conditions

The use of this website constitutes the agreement to the following Terms of Use and conditions.

Baolau reserves the right to modify, add or remove parts of these Terms of Use at any time and without prior notice. Please check the latest content concerning this.

The continued use of this website after changes have been made constitutes the consent to such changes.

2. Definitions

"Passenger Carrier" includes all companies that issue transport tickets and provide air, ground or waterway transport services, including but not limited to airlines, railway companies, bus companies and ferry companies.

"We", "our", "ourselves", "ours", and "us" means Baolau and its representatives, providers of this online service and administrators of this website.

"You", "your", "yourself" means the user of this website and its online service.

3. General Terms

These terms ("Terms of Use") govern your use of Baolau website. Your use of this website will mean you accept these terms.

The Online Service is provided by BAOLAU PTE. LTD., a private limited company incorporated in Singapore with registration number 201434204K located in 340 Clementi Avenue 5 #03-236 120340 Singapore, and its subsidiary CÔNG TY TNHH BAOLAU, a company with business registration license number 0313838015 issued by People's Committee of Ho Chi Minh City, registered at PDD Building, 162 Pasteur Street, Ward Ben Nghe, District 1, Ho Chi Minh, Vietnam.

4. General Conditions of the Online Service

Baolau is an "Online Information and Ticket Reservation Service" for travelling in Vietnam, Cambodia, Laos and Thailand, which compares routes, schedules and fares for flights, trains, buses and ferries operated by domestic and international Passenger Carriers, and facilitates ticket booking.

Nature of the information

Baolau provides the following information about transport services:

Name and Logo of the Passenger Carrier.

Route, defined by a point of origin and a point of destination.

Schedule, defined by a date and time of departure, a date and time of arrival and the duration of the journey.

Code, number or combination of letters and numbers that identify the flight, train, vehicle or vessel.

Price, calculated from a base fare and added taxes and fees.

The information on this website has been prepared for the sole purpose of providing references about transport services. Baolau gathers all the information from trusted public domain sources associated to the Passenger Carriers. The source of data is made available and controlled by the Passenger Carriers and it is subject to change any time and without notice. Due to the volatile nature of the information and the fact that it is supplied by a third party you understand and agree that the information of price displayed in our website may differ from the actual price of the ticket at the time of booking or payment due to fluctuations of the fare or additional fees such as administration fees, service charges and payment facilitation fees added by the Passenger Carrier, and you should not rely that our contents are accurate or reliable.

Ticket booking and reservation process

Besides offering information, Baolau facilitates ticket booking by collecting your personal information (full name, email and phone number) and the information of the passengers (full name, passport number, date of birth), and obtaining your consent and approval to perform a booking with the Passenger Carrier on your behalf. Having confirmed the fare availability you will proceed with the payment, including the ticket price and additional fees. After payment you will receive an invoice and a confirmation of your booking, and have your tickets delivered via email or sms, or else receive a voucher to collect the tickets at the passenger terminal in coordination with the Passenger Carrier.

Should you provide any personal information to Baolau, we will collect, manage and store the data according to our Privacy Policy and in compliance with the relevant Terms of Use and Privacy Policy of the Passenger Carriers that will process your booking. As a user, you are responsible for the accuracy of the personal information provided at the time of booking and for presenting a valid travel document at the time of checking in or boarding the vessel. When you provide any personal information, you agree that you are not misrepresenting or impersonating another individual without the necessary consent and approval, or giving misleading information about your identity in any way.

Baolau is not responsible for you not receiving the booking confirmation if you provide a wrong email address or a wrong phone number to us, or the email or the sms cannot be delivered due to technical reasons.

Payment

In case you grant consent and approval to Baolau for performing a booking on your behalf, you should proceed with the payment in our website and receive an invoice and a confirmation of your booking by email or sms.

Please note that during the payment process we may charge additional fees such as service fees and payment processing fees, and that the total cost of the merchant transaction may differ from the ticket price, calculated from a base fare and included taxes and fees (such as the charges imposed by the Government or the transport authority or the operator of the transport insfrastructure in respect of your use of the facility).

We accept multiple “Online Payment" methods. When paying online with credit card or debit card, you provide us with the explicit authority to charge the total cost of the booking to your card, including the ticket price and additional fees detailed in the invoice.

For the purpose of preventing payment card fraud, we reserve the right to contact you and request additional information in order to verify you as the right holder of the credit card or debit card before your booking is confirmed. This verification process protects you against fraud and ensures your security as you use your credit card or debit card on our website.

Changes

In case you booked through our website, you may request a change of your booking according to the following terms:

Change itinerary or origin/destination is not permitted.

Change passengers is not permitted. Small typing mistakes in the name of the passengers or the passport number will require a modification of the booking, subject to additional fees.

Change time/date is permitted according to the terms of the Passenger Carrier.

The following change terms and conditions apply to our flight fares:

Air China Change Time/Date
Fare Business Flex Permitted
Fare Business Standard Permitted with fees
Fare First Standard Permitted
Fare Premium Economy Permitted
Fare Economy Flex Permitted
Fare Economy Permitted with fees
Fare Economy Saver Permitted with fees
Fare Economy Restricted Not permitted

If you wish to change your booking with Air China, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Air China. Change fees will apply.

For more information, please read the fare rules and policies of Air China.


Air Macau Change Time/Date
Fare Business Flex Permitted
Fare Business Permitted with fees
Fare Economy Flex Permitted
Fare Economy Permitted with fees
Fare Economy Saver Permitted with fees
Fare Economy Restricted Not permitted

If you wish to change your booking with Air Macau, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Air Macau. Change fees will apply.

For more information, please read the fare rules and policies of Air Macau.


AirAsia Change Time/Date
Fare Low Fare Permitted with fees

If you wish to change your booking with AirAsia, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with AirAsia. Change fees will apply.

For more information, please read the fare rules and policies of AirAsia.


Bangkok Airways Change Time/Date
Fare Blue Ribbon Permitted
Fare Premium Economy Permitted
Fare Economy Freedom Permitted
Fare Economy Saver Permitted with fees
Fare Economy Promotion Permitted with fees

If you wish to change your booking with Bangkok Airways, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Bangkok Airways. Change fees will apply.

For more information, please read the fare rules and policies of Bangkok Airways.


Cambodia Angkor Air Change Time/Date
Fare Business Permitted with fees
Fare Premium Economy Flex Permitted
Fare Premium Economy Permitted with fees
Fare Economy Permitted with fees
Fare Promotion Permitted with fees
Fare Low Budget Not permitted

If you wish to change your booking with Cambodia Angkor Air, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Cambodia Angkor Air. Change fees will apply.

For more information, please read the fare rules and policies of Cambodia Angkor Air.


Cambodia Bayon Airlines Change Time/Date
Fare Business Permitted
Fare Business Promotion Permitted with fees
Fare Economic Permitted with fees
Fare Economic Promotion Permitted with fees
Fare Economy Restricted Not permitted

If you wish to change your booking with Cambodia Bayon Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Cambodia Bayon Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Cambodia Bayon Airlines.


Cathay Dragon Change Time/Date
Fare Business Flex Permitted
Fare Business Permitted with fees
Fare Premium Economy Permitted
Fare Economy Flex Permitted
Fare Economy Permitted with fees
Fare Economy Supersaver Not permitted

If you wish to change your booking with Cathay Dragon, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Cathay Dragon. Change fees will apply.

For more information, please read the fare rules and policies of Cathay Dragon.


Cathay Pacific Change Time/Date
Fare Business Flex Permitted
Fare Business Permitted with fees
Fare Business Saver Permitted with fees
Fare First Class Permitted
Fare Premium Economy Flex Permitted
Fare Premium Economy Permitted with fees
Fare Economy Flex Permitted
Fare Economy Permitted with fees
Fare Economy Saver Permitted with fees

If you wish to change your booking with Cathay Pacific, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Cathay Pacific. Change fees will apply.

For more information, please read the fare rules and policies of Cathay Pacific.


Cebu Pacific Change Time/Date
Fare FLY Permitted with fees

If you wish to change your booking with Cebu Pacific, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Cebu Pacific. Change fees will apply.

For more information, please read the fare rules and policies of Cebu Pacific.


China Airlines Change Time/Date
Fare Business Permitted
Fare Business Permitted with fees
Fare Economy Flex Permitted
Fare Economy Permitted with fees
Fare Economy Saver Not permitted

If you wish to change your booking with China Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with China Airlines. Change fees will apply.

For more information, please read the fare rules and policies of China Airlines.


China Eastern Airlines Change Time/Date
Fare Business Flex Permitted
Fare Business Refundable Not permitted
Fare Business Restricted Not permitted
Fare Economy Flex Permitted
Fare Economy Permitted with fees
Fare Economy Saver Permitted with fees
Fare Economy Refundable Not permitted
Fare Economy Restricted Not permitted

If you wish to change your booking with China Eastern Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with China Eastern Airlines. Change fees will apply.

For more information, please read the fare rules and policies of China Eastern Airlines.


China Southern Airlines Change Time/Date
Fare Business Flex Permitted
Fare Business Permitted with fees
Fare First Class Permitted
Fare Premium Economy Flex Permitted
Fare Premium Economy Permitted with fees
Fare Economy Flex Permitted
Fare Economy Permitted with fees
Fare Economy Saver Permitted with fees
Fare Economy Restricted Not permitted

If you wish to change your booking with China Southern Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with China Southern Airlines. Change fees will apply.

For more information, please read the fare rules and policies of China Southern Airlines.


China United Airlines Change Time/Date
Fare Economy Permitted with fees
Fare Economy Saver Not permitted

If you wish to change your booking with China United Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with China United Airlines. Change fees will apply.

For more information, please read the fare rules and policies of China United Airlines.


Eva Air Change Time/Date
Fare Business Permitted
Fare Premium Economy Permitted
Fare Economy Flex Permitted
Fare Economy Permitted with fees
Fare Economy Refundable Not permitted

If you wish to change your booking with Eva Air, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Eva Air. Change fees will apply.

For more information, please read the fare rules and policies of Eva Air.


Firefly Change Time/Date
Fare Business Permitted
Fare Economy Permitted
Fare Economy Promo Permitted with fees
Fare Fly Basic Permitted with fees

If you wish to change your booking with Firefly, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Firefly. Change fees will apply.

For more information, please read the fare rules and policies of Firefly.


Garuda Indonesia Change Time/Date
Fare Business Flex Permitted
Fare Business Permitted with fees
Fare Economy Affordable Permitted
Fare Economy Permitted with fees
Fare Economy Refundable Not permitted
Fare Economy Promotion Permitted with fees

If you wish to change your booking with Garuda Indonesia, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Garuda Indonesia. Change fees will apply.

For more information, please read the fare rules and policies of Garuda Indonesia.


Golden Myanmar Airlines Change Time/Date
Fare Economy (Foreigner) Permitted with fees

If you wish to change your booking with Golden Myanmar Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Golden Myanmar Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Golden Myanmar Airlines.


Hainan Airlines Change Time/Date
Fare Business Flex Permitted
Fare Business Permitted with fees
Fare Economy Flex Permitted
Fare Economy Permitted with fees
Fare Economy Refundable Not permitted

If you wish to change your booking with Hainan Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Hainan Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Hainan Airlines.


Hong Kong Airlines Change Time/Date
Fare FlexiFly Permitted
Fare Economy Permitted with fees
Fare Economy Saver Permitted with fees
Fare Economy Plus Not permitted

If you wish to change your booking with Hong Kong Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Hong Kong Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Hong Kong Airlines.


Hong Kong Express Change Time/Date
Fare Biz Permitted with fees
Fare Fun Permitted with fees

If you wish to change your booking with Hong Kong Express, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Hong Kong Express. Change fees will apply.

For more information, please read the fare rules and policies of Hong Kong Express.


Indonesia AirAsia Change Time/Date
Fare Low Fare Permitted with fees

If you wish to change your booking with Indonesia AirAsia, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Indonesia AirAsia. Change fees will apply.

For more information, please read the fare rules and policies of Indonesia AirAsia.


Jetstar Asia Airways Change Time/Date
Fare Business Permitted with fees
Fare Economy Permitted with fees
Fare Economy Flex Permitted
Fare Economy Saver Permitted with fees

If you wish to change your booking with Jetstar Asia Airways, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Jetstar Asia Airways. Change fees will apply.

For more information, please read the fare rules and policies of Jetstar Asia Airways.


Jetstar Pacific Airlines Change Time/Date
Fare Business Permitted with fees
Fare Economy Permitted with fees

If you wish to change your booking with Jetstar Pacific Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Jetstar Pacific Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Jetstar Pacific Airlines.


Kunming Airlines Change Time/Date
Fare Business Permitted
Fare First Class Permitted
Fare Economy Premium Permitted with fees
Fare Economy Permitted with fees
Fare Economy Restricted Not permitted

If you wish to change your booking with Kunming Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Kunming Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Kunming Airlines.


Lanmei Airlines Change Time/Date
Fare Premium Economy Permitted with fees
Fare Economy Permitted with fees
Fare Economy Vacation Not permitted

If you wish to change your booking with Lanmei Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Lanmei Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Lanmei Airlines.


Lao Airlines Change Time/Date
Fare Business Permitted
Fare Premium Economy Permitted
Fare Economy Flex Permitted
Fare Economy Standard Permitted with fees
Fare Economy Permitted with fees
Fare Promotion Permitted with fees
Fare Economy Flexible Permitted

If you wish to change your booking with Lao Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Lao Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Lao Airlines.


Lion Air Change Time/Date
Fare Promo Permitted with fees
Fare Economy Restricted Not permitted

If you wish to change your booking with Lion Air, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Lion Air. Change fees will apply.

For more information, please read the fare rules and policies of Lion Air.


Lucky Air Change Time/Date
Fare Business Permitted
Fare Economy Flex Permitted
Fare Economy Permitted with fees
Fare Economy Saver Permitted with fees
Fare Economy Restricted Not permitted

If you wish to change your booking with Lucky Air, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Lucky Air. Change fees will apply.

For more information, please read the fare rules and policies of Lucky Air.


Malaysia Airlines Change Time/Date
Fare Business Flex Permitted
Fare Business Smart Permitted with fees
Fare Economy Flex Permitted
Fare Economy Smart Permitted with fees
Fare Economy Promo Permitted with fees

If you wish to change your booking with Malaysia Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Malaysia Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Malaysia Airlines.


Malindo Air Change Time/Date
Fare Business Flex Permitted
Fare Business Permitted with fees
Fare Business Saver Permitted with fees
Fare Business Flexible Permitted
Fare Economy Flex Permitted
Fare Economy Premium Permitted with fees
Fare Economy Value Permitted with fees

If you wish to change your booking with Malindo Air, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Malindo Air. Change fees will apply.

For more information, please read the fare rules and policies of Malindo Air.


Mann Yadanarpon Airlines Change Time/Date
Fare Economy (Foreigner) Permitted with fees

If you wish to change your booking with Mann Yadanarpon Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Mann Yadanarpon Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Mann Yadanarpon Airlines.


Myanmar Airways International Change Time/Date
Fare Business Permitted
Fare Economy Permitted with fees
Fare Hot Deal Permitted with fees

If you wish to change your booking with Myanmar Airways International, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Myanmar Airways International. Change fees will apply.

For more information, please read the fare rules and policies of Myanmar Airways International.


Myanmar National Airlines Change Time/Date
Fare Business Permitted with fees
Fare Premium Economy Permitted with fees
Fare Economy Flex Permitted
Fare Economy Flexi Permitted with fees
Fare Economy Saver Permitted with fees
Fare Economy Promo Permitted with fees

If you wish to change your booking with Myanmar National Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Myanmar National Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Myanmar National Airlines.


Nok Air Change Time/Date
Fare Nok Max Permitted with fees
Fare Nok Lite Permitted with fees

If you wish to change your booking with Nok Air, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Nok Air. Change fees will apply.

For more information, please read the fare rules and policies of Nok Air.


NokScoot Change Time/Date
Fare ScootBiz Permitted with fees
Fare FLY Permitted with fees

If you wish to change your booking with NokScoot, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with NokScoot. Change fees will apply.

For more information, please read the fare rules and policies of NokScoot.


Philippine Airlines Change Time/Date
Fare Business Flex Permitted
Fare Business Promo Permitted with fees
Fare Economy Flex Permitted
Fare Economy Permitted with fees
Fare Economy Saver Permitted with fees
Fare Economy Supersaver Not permitted

If you wish to change your booking with Philippine Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Philippine Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Philippine Airlines.


Philippines AirAsia Change Time/Date
Fare Low Fare Permitted with fees

If you wish to change your booking with Philippines AirAsia, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Philippines AirAsia. Change fees will apply.

For more information, please read the fare rules and policies of Philippines AirAsia.


Royal Brunei Airlines Change Time/Date
Fare Business Permitted
Fare Economy Flexi Permitted
Fare Economy Value Permitted with fees

If you wish to change your booking with Royal Brunei Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Royal Brunei Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Royal Brunei Airlines.


Scoot Change Time/Date
Fare ScootBiz Permitted with fees
Fare ScootBiz Permitted with fees
Fare FLY Permitted with fees

If you wish to change your booking with Scoot, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Scoot. Change fees will apply.

For more information, please read the fare rules and policies of Scoot.


Silk Air Change Time/Date
Fare Business Flexi Permitted
Fare Business Standard Permitted with fees
Fare Business Lite Permitted with fees
Fare Premium Economy Flexi Permitted
Fare Premium Economy Standard Permitted with fees
Fare Economy Flexi Permitted
Fare Economy Standard Permitted with fees
Fare Economy Lite Permitted with fees

If you wish to change your booking with Silk Air, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Silk Air. Change fees will apply.

For more information, please read the fare rules and policies of Silk Air.


Singapore Airlines Change Time/Date
Fare Business Flexi Permitted
Fare Business Standard Permitted with fees
Fare Business Lite Permitted with fees
Fare First Class Permitted
Fare Premium Economy Flexi Permitted
Fare Premium Economy Standard Permitted with fees
Fare Economy Flexi Permitted
Fare Economy Standard Permitted with fees
Fare Economy Lite Permitted with fees

If you wish to change your booking with Singapore Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Singapore Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Singapore Airlines.


Spring Airlines Change Time/Date
Fare Premium Economy Permitted with fees
Fare Economy Flex Permitted
Fare Economy Permitted with fees
Fare Economy Saver Permitted with fees
Fare Economy Restricted Not permitted

If you wish to change your booking with Spring Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Spring Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Spring Airlines.


Thai AirAsia Change Time/Date
Fare Low Fare Permitted with fees

If you wish to change your booking with Thai AirAsia, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Thai AirAsia. Change fees will apply.

For more information, please read the fare rules and policies of Thai AirAsia.


Thai Airways Change Time/Date
Fare Royal Silk Flexi Permitted
Fare Royal Silk Value Permitted with fees
Fare Premium Economy Permitted
Fare Premium Economy Permitted with fees
Fare Economy Full Flex Permitted
Fare Economy Flexi Permitted with fees
Fare Economy Saver Permitted with fees
Fare Economy Supersaver Not permitted

If you wish to change your booking with Thai Airways, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Thai Airways. Change fees will apply.

For more information, please read the fare rules and policies of Thai Airways.


Thai Lion Air Change Time/Date
Fare Economy Permitted with fees

If you wish to change your booking with Thai Lion Air, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Thai Lion Air. Change fees will apply.

For more information, please read the fare rules and policies of Thai Lion Air.


Thai Smile Airways Change Time/Date
Fare Premium Economy Plus Permitted
Fare Economy Flexi Permitted
Fare Economy Value Permitted with fees
Fare Economy Saver Permitted with fees
Fare Economy Promo Permitted with fees

If you wish to change your booking with Thai Smile Airways, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Thai Smile Airways. Change fees will apply.

For more information, please read the fare rules and policies of Thai Smile Airways.


Thai VietJet Air Change Time/Date
Fare Eco Permitted with fees
Fare Promo Permitted with fees

If you wish to change your booking with Thai VietJet Air, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Thai VietJet Air. Change fees will apply.

For more information, please read the fare rules and policies of Thai VietJet Air.


Tiger Air Taiwan Change Time/Date
Fare Tigerlight Permitted with fees

If you wish to change your booking with Tiger Air Taiwan, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Tiger Air Taiwan. Change fees will apply.

For more information, please read the fare rules and policies of Tiger Air Taiwan.


VietJet Air Change Time/Date
Fare Skyboss Permitted with fees
Fare Eco Permitted with fees
Fare Promo Permitted with fees

If you wish to change your booking with VietJet Air, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with VietJet Air. Change fees will apply.

For more information, please read the fare rules and policies of VietJet Air.


Vietnam Airlines Change Time/Date
Fare Business Flex Permitted
Fare Business Save Permitted with fees
Fare Premium Economy Flex Permitted
Fare Premium Economy Standard Permitted with fees
Fare Economy Flex Permitted
Fare Economy Classic Permitted with fees
Fare Economy Lite Not permitted

If you wish to change your booking with Vietnam Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Vietnam Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Vietnam Airlines.


The following change terms and conditions apply to our train fares:

Chapa Express Change Time/Date
Fare Sleeper 2-Berth Permitted with fees
Fare Sleeper 4-Berth Permitted with fees

If you wish to change the travel date or departure time, please Contact Us. This option is available until 3 days before departure and is subject to passenger occupancy. Change fees will apply.


China Railway Change Time/Date
Fare Sleeper 4-Berth Not permitted

In accordance with the policy of China Railway, once the booking has been confirmed changes are not allowed. To modify the number of passengers, full passenger details, itinerary, fare or travel date, you need to cancel the existing booking and issue a new one.


China Railway Change Time/Date
Fare Sleeper 4-Berth Not permitted

In accordance with the policy of China Railway, once the booking has been confirmed changes are not allowed. To modify the number of passengers, full passenger details, itinerary, fare or travel date, you need to cancel the existing booking and issue a new one.


Fanxipan Express Change Time/Date
Fare Sleeper 2-Berth Permitted with fees
Fare Sleeper 4-Berth Permitted with fees

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure and is subject to passenger occupancy. Change fees will apply.


King Express Change Time/Date
Fare Sleeper 2-Berth Permitted with fees
Fare Sleeper 4-Berth Permitted with fees

In accordance with the policy of King Express, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time you need to cancel the existing booking and issue a new one.


KTM Berhad Change Time/Date
Fare Sleeper Not permitted
Fare Seat Not permitted

In accordance with the policy of KTM Berhad, once the booking has been confirmed changes are not allowed.


New Livitrans Express Change Time/Date
Fare Sleeper 2-Berth Permitted with fees
Fare Sleeper 4-Berth Permitted with fees

If you wish to change the travel date or departure time, please Contact Us. This option is available until 5 days before departure and is subject to passenger occupancy. Change fees will apply.


Orient Express Change Time/Date
Fare Sleeper 2-Berth Permitted with fees
Fare Sleeper 4-Berth Permitted with fees

If you wish to change the travel date or departure time, please Contact Us. This option is available until 1 day before departure and is subject to passenger occupancy. Change fees will apply.


Royal Railway Change Time/Date
Fare Soft seat Not permitted

In accordance with the policy of Royal Railway, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time you need to cancel the existing booking and issue a new one.


Saigon Golden Train Change Time/Date
Fare Sleeper 2-Berth Permitted with fees
Fare Sleeper 4-Berth Permitted with fees

If you wish to change the travel date or departure time, please Contact Us. This option is available until 1 day before departure and is subject to passenger occupancy. Change fees will apply.


Sapaly Express Change Time/Date
Fare Sleeper 2-Berth Permitted with fees
Fare Sleeper 4-Berth Permitted with fees

If you wish to change the travel date or departure time, please Contact Us. This option is available until 3 days before departure and is subject to passenger occupancy. Change fees will apply.


State Railway of Thailand Change Time/Date
Fare First class Berth Not permitted
Fare Second class Berth Not permitted
Fare Second class Seat Not permitted
Fare Third class Seat Not permitted

In accordance with the policy of State Railway of Thailand, once the booking has been confirmed changes are not allowed. To modify the number of passengers, full passenger details, itinerary, fare or travel date, you need to cancel the existing booking and issue a new one.


Victoria Express Change Time/Date
Fare Sleeper 2-Berth Permitted with fees
Fare Sleeper 4-Berth Permitted with fees

If you wish to change the travel date or departure time, please Contact Us. This option is available until 7 days before departure and is subject to passenger occupancy. Change fees will apply.


Vietnam Railways Change Time/Date
Fare Sleeper 4-Berth Not permitted
Fare Sleeper 6-Berth Not permitted
Fare Soft seat Not permitted
Fare Hard seat Not permitted
Fare Supplementary seat Not permitted
Fare No seat Not permitted
Fare Promotion
20-49 days in advance
Not permitted
Fare Promotion
50 days in advance
Not permitted

In accordance with the policy of Vietnam Railways, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.


Violette Trains Change Time/Date
Fare Sleeper 2-Berth Permitted with fees
Fare Sleeper 4-Berth Permitted with fees

If you wish to change the travel date or departure time, please Contact Us. This option is available until 1 day before departure and is subject to passenger occupancy. Change fees will apply.


The following change terms and conditions apply to our bus fares:

27-7 Change Time/Date
Fare Seat Permitted
Fare Sleeper Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure.


Asia Van Transfer Change Time/Date
Fare Seat Permitted

If you wish to change the travel date or departure time, please contact Asia Van Transfer. This option is available until 1 day before departure.


Bao Khang Limousine Change Time/Date
Fare Seat Not permitted

In accordance with the policy of Bao Khang Limousine, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.


Bay Lang Change Time/Date
Fare Sleeper Not permitted

In accordance with the policy of Bay Lang, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.


Bayon VIP Change Time/Date
Fare Seat Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure.


Bokor Transport Change Time/Date
Fare Seat Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 3 days before departure. Tickets are exchangeable free of charge for 1 time only up to 3 months from the date of purchase.


Cambodia Post VIP Van Change Time/Date
Fare Seat Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 3 days before departure. Tickets are exchangeable free of charge for 1 time only up to 3 months from the date of purchase.


Cat Ba Express Change Time/Date
Fare Seat Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 1 day before departure.


Catthienhai Travel Change Time/Date
Fare Seat Not permitted

In accordance with the policy of Catthienhai Travel, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.


Champa Tourist Bus Change Time/Date
Fare Seat Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure.


Champasak Bus Change Time/Date
Fare Sleeper Permitted

In accordance with the policy of Champasack Bus, once the booking has been confirmed changes are not allowed.


Chitpasong Bus Change Time/Date
Fare Seat Permitted
Fare Sleeper Permitted

In accordance with the policy of Chitpasong Bus, once the booking has been confirmed changes are not allowed.


Crystal Express Cambodia Change Time/Date
Fare Seat Permitted
Fare Sleeper Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure.


CTT Transportation Change Time/Date
Fare Seat Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 3 days before departure. Tickets are exchangeable free of charge for 1 time only up to 3 months from the date of purchase.


Duong Hong Change Time/Date
Fare Sleeper Not permitted

In accordance with the policy of Duong Hong, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.


Duy Long Change Time/Date
Fare Sleeper Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure.


Eco Sapa Change Time/Date
Fare Seat Permitted

In accordance with the policy of Eco Sapa, once the booking has been confirmed changes are not allowed.


Futa Bus Change Time/Date
Fare Seat Permitted
Fare Sleeper Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure. For tickets on public holidays, changes are not allowed.


Giant Ibis Change Time/Date
Fare Seat Permitted
Fare Sleeper Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 1 day before departure.


Good Morning Sapa Change Time/Date
Fare Sleeper Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure.


Green Limousine Change Time/Date
Fare Seat Not permitted

In accordance with the policy of Green Limousine, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.


Green Paradise Tours Change Time/Date
Fare Seat Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 3 days before departure.

- Free of charge if 3 days before departure
- No ticket change if less than 3 days to departure


Ha Son Hai Van Change Time/Date
Fare Sleeper Permitted
Fare Royal Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 24 hours before departure.


Hai Au Change Time/Date
Fare Seat Not permitted

In accordance with the policy of Hai Au, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.


Hai Van Change Time/Date
Fare Sleeper Not permitted

In accordance with the policy of Hai Van, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.


Hanh Cafe Change Time/Date
Fare Seat Permitted
Fare Sleeper Permitted

If you wish to change the travel date or departure time, please contact Hanh Cafe. This option is available until 1 day before departure. For tickets on public holidays, changes are not allowed.


Hoang Khai Change Time/Date
Fare Seat Not permitted

In accordance with the policy of Hoang Khai, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.


Hoang Kim Phat Change Time/Date
Fare Seat Not permitted

In accordance with the policy of Hoang Kim Phat, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.


Hoang Long Change Time/Date
Fare Seat Not permitted
Fare Sleeper Not permitted

In accordance with the policy of Hoang Long Express, once the booking has been confirmed changes are not allowed.


Hoang Long Change Time/Date
Fare Seat Not permitted

In accordance with the policy of Hoang Long Limousine, once the booking has been confirmed changes are not allowed.


Hoang Minh Change Time/Date
Fare Sleeper Not permitted

In accordance with the policy of Hoang Minh, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.


Hoang Phu Change Time/Date
Fare Seat Permitted

If you wish to change the travel date or departure time, please contact Hoang Phu. This option is available until 1 day before departure.


Hoang Vu Limousine Change Time/Date
Fare Seat Not permitted

In accordance with the policy of Hoang Vu Limousine, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.


Hoi An Express Change Time/Date
Fare Seat Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure.


Hung Thanh Change Time/Date
Fare Sleeper Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 1 day before departure.


Inter Bus Line Change Time/Date
Fare Seat Permitted with fees
Fare Sleeper Permitted with fees

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure.

- Free of charge if 4 days before departure
- 30% per ticket if 2 to 4 days to departure
- No ticket change if less than 2 days to departure


Joyous Journey Express Change Time/Date
Fare Seat Permitted with fees
Fare Seat Permitted with fees
Fare Sleeper Permitted with fees

If you wish to change the travel date or departure time, please contact Contact Us. This option is available until 3 days before departure. Change fees of 20% per ticket will apply. No ticket change if less than 3 days to departure.


Kim Seng Express Change Time/Date
Fare Seat Permitted
Fare Sleeper Not permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 3 days before departure. Tickets are exchangeable free of charge for 1 time only up to 3 months from the date of purchase.


King of Bus Change Time/Date
Fare Seat Permitted
Fare Sleeper Permitted

In accordance with the policy of King of Bus, once the booking has been confirmed changes are not allowed.


King of Bus Change Time/Date
Fare Sleeper Permitted

In accordance with the policy of King of Bus, once the booking has been confirmed changes are not allowed.


Kumho Viet Thanh Change Time/Date
Fare Seat Not permitted

In accordance with the policy of Kumho Viet Thanh, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.


Lao Cai Public Bus Change Time/Date
Fare Seat Not permitted

In accordance with the policy of Lao Cai Public Bus, once the booking has been confirmed changes are not allowed.


Lao-Thai International Bus Change Time/Date
Fare Seat Permitted

In accordance with the policy of Lao-Thai International Bus, once the booking has been confirmed changes are not allowed.


Laos Public Bus Change Time/Date
Fare Seat Permitted

In accordance with the policy of Laos Public Bus, once the booking has been confirmed changes are not allowed.


Long Thinh Change Time/Date
Fare Seat Not permitted

In accordance with the policy of Long Thinh, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.


Luxury Transport Change Time/Date
Fare Seat Not permitted

In accordance with the policy of Luxury Transport, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.


Mai Linh Change Time/Date
Fare Seat Permitted
Fare Sleeper Permitted

If you wish to change the travel date or departure time, please contact Mai Linh. For any other change, such as itinerary, you need to cancel the existing booking and issue a new one.


Malany Bus Change Time/Date
Fare Seat Permitted

In accordance with the policy of Malany Bus, once the booking has been confirmed changes are not allowed.


MEKONG EXPLORE Change Time/Date
Fare Seat Permitted

If you wish to change the travel date or departure time with Mekong Explore, please Contact Us. This option is available until 2 days before departure.


Mekong Express Change Time/Date
Fare Seat Permitted

If you wish to change the travel date or departure time, please contact Mekong Express. This option is available until 1 day before departure.


Mekong Express Travel Change Time/Date
Fare Seat Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 1 day before departure.


Mey Hong Express Change Time/Date
Fare Seat Permitted
Fare Sleeper Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure.


Minh Tri Limousine Change Time/Date
Fare Seat Not permitted

In accordance with the policy of Minh Tri Limousine, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.


Naluang Station Change Time/Date
Fare Seat Not permitted
Fare Sleeper Not permitted

In accordance with the policy of Naluang Station, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.


Nam Thang Change Time/Date
Fare Sleeper Not permitted

In accordance with the policy of Nam Thang, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.


Ngoc Anh Change Time/Date
Fare Sleeper Not permitted

In accordance with the policy of Ngoc Anh, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.


Ngoc Thuan Change Time/Date
Fare Sleeper Not permitted

In accordance with the policy of Ngoc Thuan, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.


Ninh Quynh Change Time/Date
Fare Seat Not permitted

In accordance with the policy of Ninh Quynh, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.


Non Nuoc Ninh Binh Change Time/Date
Fare Seat Not permitted

In accordance with the policy of Non Nuoc Ninh Binh, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.


Phu Hai Change Time/Date
Fare Seat Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure.


Phuc Thuan Thao Change Time/Date
Fare Seat Permitted
Fare Sleeper Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure. For tickets on public holidays, changes are not allowed.


Phuc Xuyen Change Time/Date
Fare Sleeper Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 3 days before departure.


PSD Xpress Change Time/Date
Fare Seat Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 3 days before departure. Tickets are exchangeable free of charge for 1 time only up to 3 months from the date of purchase.


QBus Change Time/Date
Fare Seat Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure.


Quang Hanh Change Time/Date
Fare Sleeper Not permitted

In accordance with the policy of Quang Hanh, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.


Quang Nghi Change Time/Date
Fare Seat Not permitted
Fare Sleeper Not permitted

In accordance with the policy of Quang Nghi, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.


Queen Cafe Bus Change Time/Date
Fare Sleeper Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure.


Sapaco Change Time/Date
Fare Seat Permitted

If you wish to change the travel date or departure time, please contact Sapaco. For any other change, such as itinerary, you need to cancel the existing booking and issue a new one.


Saysamon Transports Change Time/Date
Fare Sleeper Permitted

In accordance with the policy of Saysamon Transports, once the booking has been confirmed changes are not allowed.


Son Duc Change Time/Date
Fare Seat Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure.


Son Nguyen Limousine Change Time/Date
Fare Seat Permitted

If you wish to change the travel date or departure time, please contact Son Nguyen Limousine.


Sorya Transport Change Time/Date
Fare Seat Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 3 days before departure. Tickets are exchangeable free of charge for 1 time only up to 3 months from the date of purchase.


TCT Mondulkiri Express Change Time/Date
Fare Seat Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 3 days before departure. Tickets are exchangeable free of charge for 1 time only up to 3 months from the date of purchase.


Thai Sriram Change Time/Date
Fare Seat Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 4 days before departure.

- No change request if less than 4 days to departure


Thai-Lao International Bus Change Time/Date
Fare Seat Permitted
Fare Sleeper Permitted

In accordance with the policy of Thai-Lao International Bus, once the booking has been confirmed changes are not allowed.


Thanh Thuy Change Time/Date
Fare Sleeper Not permitted

In accordance with the policy of Thanh Thuy, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.


The Anh Change Time/Date
Fare Sleeper Not permitted

In accordance with the policy of The Anh, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.


The Sinh Tourist Change Time/Date
Fare Seat Permitted with fees
Fare Sleeper Permitted with fees

If you wish to change the travel date or departure time, please contact Contact Us. This option is available until 4 days before departure. Change fees of 10% per ticket will apply. No ticket change if less than 4 days to departure.


TheroExpress Change Time/Date
Fare Seat Permitted

If you wish to change the travel date or departure time, please contact Thero Express. This option is available until 2 days before departure.


Thien Thanh Limousine Change Time/Date
Fare Seat Not permitted
Fare Sleeper Not permitted

In accordance with the policy of Thien Thanh Limousine, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.


Thinh Phat Limousine Change Time/Date
Fare Seat Not permitted

In accordance with the policy of Thinh Phat Limousine, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.


Thongly Bus Change Time/Date
Fare Sleeper Permitted

In accordance with the policy of Thongly Bus, once the booking has been confirmed changes are not allowed.


Tung Mau Change Time/Date
Fare Sleeper Permitted with fees

If you wish to change the travel date or departure time, please Contact Us. This option is available until 24 hours before departure.

- 15% per ticket if 24 hours to departure
- No change request if less than 24 hours to departure


Virak Buntham Change Time/Date
Fare Seat Permitted
Fare Sleeper Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure.


Vu Linh Change Time/Date
Fare Seat Permitted
Fare Sleeper Permitted

If you wish to change the travel date or departure time, please contact Vu Linh. For any other change, such as itinerary, you need to cancel the existing booking and issue a new one.


Xuan Trang Limousine Change Time/Date
Fare Seat Not permitted

In accordance with the policy of Xuan Trang Limousine, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.


The following change terms and conditions apply to our ferry fares:

Buva Sea Cambodia Change Time/Date
Fare Seat Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure.


Cat Ba Island Change Time/Date
Fare Seat Not permitted

In accordance with the policy of Cat Ba Island, once the booking has been confirmed changes are not allowed.


Greenlines DP Change Time/Date
Fare Seat Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 24 hours before departure.


Hang Chau Tourist Change Time/Date
Fare Seat Not permitted

In accordance with the policy of Hang Chau Tourist, once the booking has been confirmed changes are not allowed.


Island SpeedFerry Change Time/Date
Fare Seat Not permitted

If you wish to change the travel date or departure time, please contact Island Speed Ferry Cambodia. This option is available until 2 hours before departure.


Ka Long Change Time/Date
Fare Seat Permitted

In accordance with the policy of Ka Long, once the booking has been confirmed changes are not allowed.


Lomprayah Change Time/Date
Fare Seat Not permitted

In accordance with the policy of Lomprayah, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.


MEKONG EXPLORE Change Time/Date
Fare Seat Permitted

If you wish to change the travel date or departure time with Mekong Explore, please Contact Us. This option is available until 2 days before departure.


Ngoc Thanh Speed Ferry Change Time/Date
Fare Seat Not permitted

In accordance with the policy of Ngoc Thanh, once the booking has been confirmed changes are not allowed.


Phu Quoc Express Change Time/Date
Fare ECO Not permitted
Fare VIP Not permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure.


Superdong Speed Ferry Change Time/Date
Fare Seat Not permitted

In accordance with the policy of Superdong, once the booking has been confirmed changes are not allowed.


Cancellations

In case you booked through our website, you may request a cancellation of your booking according to the following terms:

Missed check-in or failure to board within the required time will result in no refund. Cancellation after departure is not permitted.

Cancellation before departure is permitted according to the terms of the Passenger Carrier.

The following cancellation terms and conditions apply to our flight fares:

Air China Cancel before departure
Fare Business Flex Permitted with fees
Fare Business Standard Permitted with fees
Fare First Standard Permitted with fees
Fare Premium Economy Permitted with fees
Fare Economy Flex Permitted with fees
Fare Economy Permitted with fees
Fare Economy Saver Not permitted
Fare Economy Restricted Not permitted

If you wish to cancel your booking with Air China, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Air China.


Air Macau Cancel before departure
Fare Business Flex Permitted with fees
Fare Business Permitted with fees
Fare Economy Flex Permitted with fees
Fare Economy Permitted with fees
Fare Economy Saver Not permitted
Fare Economy Restricted Not permitted

If you wish to cancel your booking with Air Macau, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Air Macau.


AirAsia Cancel before departure
Fare Low Fare Not permitted

In accordance with the policy of AirAsia, tickets are non-refundable.

For more information, please read the fare rules and policies of AirAsia.


Bangkok Airways Cancel before departure
Fare Blue Ribbon Permitted with fees
Fare Premium Economy Permitted with fees
Fare Economy Freedom Permitted with fees
Fare Economy Saver Permitted with fees
Fare Economy Promotion Not permitted

If you wish to cancel your booking with Bangkok Airways, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Bangkok Airways.


Cambodia Angkor Air Cancel before departure
Fare Business Permitted with fees
Fare Premium Economy Flex Permitted with fees
Fare Premium Economy Permitted with fees
Fare Economy Permitted with fees
Fare Promotion Not permitted
Fare Low Budget Not permitted

If you wish to cancel your booking with Cambodia Angkor Air, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Cambodia Angkor Air.


Cambodia Bayon Airlines Cancel before departure
Fare Business Permitted with fees
Fare Business Promotion Permitted with fees
Fare Economic Permitted with fees
Fare Economic Promotion Not permitted
Fare Economy Restricted Not permitted

If you wish to cancel your booking with Cambodia Bayon Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Cambodia Bayon Airlines.


Cathay Dragon Cancel before departure
Fare Business Flex Permitted with fees
Fare Business Permitted with fees
Fare Premium Economy Permitted with fees
Fare Economy Flex Permitted with fees
Fare Economy Permitted with fees
Fare Economy Supersaver Not permitted

If you wish to cancel your booking with Cathay Dragon, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Cathay Dragon.


Cathay Pacific Cancel before departure
Fare Business Flex Permitted with fees
Fare Business Permitted with fees
Fare Business Saver Not permitted
Fare First Class Permitted with fees
Fare Premium Economy Flex Permitted with fees
Fare Premium Economy Permitted with fees
Fare Economy Flex Permitted with fees
Fare Economy Permitted with fees
Fare Economy Saver Not permitted

If you wish to cancel your booking with Cathay Pacific, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Cathay Pacific.


Cebu Pacific Cancel before departure
Fare FLY Not permitted

In accordance with the policy of Cebu Pacific, tickets are non-refundable.

For more information, please read the fare rules and policies of Cebu Pacific.


China Airlines Cancel before departure
Fare Business Permitted with fees
Fare Business Permitted with fees
Fare Economy Flex Permitted with fees
Fare Economy Permitted with fees
Fare Economy Saver Permitted with fees

If you wish to cancel your booking with China Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of China Airlines.


China Eastern Airlines Cancel before departure
Fare Business Flex Permitted with fees
Fare Business Refundable Permitted with fees
Fare Business Restricted Not permitted
Fare Economy Flex Permitted with fees
Fare Economy Permitted with fees
Fare Economy Saver Not permitted
Fare Economy Refundable Permitted with fees
Fare Economy Restricted Not permitted

If you wish to cancel your booking with China Eastern Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of China Eastern Airlines.


China Southern Airlines Cancel before departure
Fare Business Flex Permitted with fees
Fare Business Permitted with fees
Fare First Class Permitted with fees
Fare Premium Economy Flex Permitted with fees
Fare Premium Economy Permitted with fees
Fare Economy Flex Permitted with fees
Fare Economy Permitted with fees
Fare Economy Saver Not permitted
Fare Economy Restricted Not permitted

If you wish to cancel your booking with China Southern Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of China Southern Airlines.


China United Airlines Cancel before departure
Fare Economy Permitted with fees
Fare Economy Saver Not permitted

If you wish to cancel your booking with China United Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of China United Airlines.


Eva Air Cancel before departure
Fare Business Permitted with fees
Fare Premium Economy Permitted with fees
Fare Economy Flex Permitted with fees
Fare Economy Permitted with fees
Fare Economy Refundable Permitted with fees

If you wish to cancel your booking with Eva Air, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Eva Air.


Firefly Cancel before departure
Fare Business Permitted with fees
Fare Economy Permitted with fees
Fare Economy Promo Not permitted
Fare Fly Basic Not permitted

In accordance with the policy of Firefly, tickets are non-refundable.

For more information, please read the fare rules and policies of Firefly.


Garuda Indonesia Cancel before departure
Fare Business Flex Permitted with fees
Fare Business Permitted with fees
Fare Economy Affordable Permitted with fees
Fare Economy Permitted with fees
Fare Economy Refundable Permitted with fees
Fare Economy Promotion Not permitted

If you wish to cancel your booking with Garuda Indonesia, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Garuda Indonesia.


Golden Myanmar Airlines Cancel before departure
Fare Economy (Foreigner) Permitted with fees

If you wish to cancel your booking with Golden Myanmar Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Golden Myanmar Airlines.


Hainan Airlines Cancel before departure
Fare Business Flex Permitted with fees
Fare Business Permitted with fees
Fare Economy Flex Permitted with fees
Fare Economy Permitted with fees
Fare Economy Refundable Permitted with fees

If you wish to cancel your booking with Hainan Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Hainan Airlines.


Hong Kong Airlines Cancel before departure
Fare FlexiFly Permitted with fees
Fare Economy Permitted with fees
Fare Economy Saver Not permitted
Fare Economy Plus Permitted with fees

If you wish to cancel your booking with Hong Kong Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Hong Kong Airlines.


Hong Kong Express Cancel before departure
Fare Biz Permitted with fees
Fare Fun Not permitted

In accordance with the policy of Hong Kong Express, tickets are non-refundable.

For more information, please read the fare rules and policies of Hong Kong Express.


Indonesia AirAsia Cancel before departure
Fare Low Fare Not permitted

In accordance with the policy of Indonesia AirAsia, tickets are non-refundable.

For more information, please read the fare rules and policies of Indonesia AirAsia.


Jetstar Asia Airways Cancel before departure
Fare Business Not permitted
Fare Economy Permitted with fees
Fare Economy Flex Permitted with fees
Fare Economy Saver Not permitted

If you wish to cancel your booking with Jetstar Asia Airways, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Jetstar Asia Airways.


Jetstar Pacific Airlines Cancel before departure
Fare Business Not permitted
Fare Economy Not permitted

If you wish to cancel your booking with Jetstar Pacific Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Jetstar Pacific Airlines.


Kunming Airlines Cancel before departure
Fare Business Permitted with fees
Fare First Class Permitted with fees
Fare Economy Premium Permitted with fees
Fare Economy Permitted with fees
Fare Economy Restricted Not permitted

If you wish to cancel your booking with Kunming Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Kunming Airlines.


Lanmei Airlines Cancel before departure
Fare Premium Economy Permitted with fees
Fare Economy Permitted with fees
Fare Economy Vacation Not permitted

If you wish to cancel your booking with Lanmei Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Lanmei Airlines.


Lao Airlines Cancel before departure
Fare Business Permitted with fees
Fare Premium Economy Permitted with fees
Fare Economy Flex Permitted with fees
Fare Economy Standard Permitted with fees
Fare Economy Not permitted
Fare Promotion Not permitted
Fare Economy Flexible Not permitted

If you wish to cancel your booking with Lao Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Lao Airlines.


Lion Air Cancel before departure
Fare Promo Permitted with fees
Fare Economy Restricted Not permitted

If you wish to cancel your booking with Lion Air, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 72 hours before departure. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Lion Air.


Lucky Air Cancel before departure
Fare Business Permitted with fees
Fare Economy Flex Permitted with fees
Fare Economy Permitted with fees
Fare Economy Saver Not permitted
Fare Economy Restricted Not permitted

If you wish to cancel your booking with Lucky Air, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Lucky Air.


Malaysia Airlines Cancel before departure
Fare Business Flex Permitted with fees
Fare Business Smart Not permitted
Fare Economy Flex Permitted with fees
Fare Economy Smart Permitted with fees
Fare Economy Promo Not permitted

If you wish to cancel your booking with Malaysia Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Malaysia Airlines.


Malindo Air Cancel before departure
Fare Business Flex Permitted with fees
Fare Business Permitted with fees
Fare Business Saver Not permitted
Fare Business Flexible Not permitted
Fare Economy Flex Permitted with fees
Fare Economy Premium Permitted with fees
Fare Economy Value Not permitted

If you wish to cancel your booking with Malindo Air, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 72 hours before departure. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Malindo Air.


Mann Yadanarpon Airlines Cancel before departure
Fare Economy (Foreigner) Permitted with fees

If you wish to cancel your booking with Mann Yadanarpon Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Mann Yadanarpon Airlines.


Myanmar Airways International Cancel before departure
Fare Business Permitted with fees
Fare Economy Permitted with fees
Fare Hot Deal Not permitted

If you wish to cancel your booking with Myanmar Airways International, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Myanmar Airways International.


Myanmar National Airlines Cancel before departure
Fare Business Permitted with fees
Fare Premium Economy Permitted with fees
Fare Economy Flex Permitted with fees
Fare Economy Flexi Permitted with fees
Fare Economy Saver Not permitted
Fare Economy Promo Not permitted

If you wish to cancel your booking with Myanmar National Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Myanmar National Airlines.


Nok Air Cancel before departure
Fare Nok Max Not permitted
Fare Nok Lite Not permitted

In accordance with the policy of Nok Air, tickets are non-refundable.

For more information, please read the fare rules and policies of Nok Air.


NokScoot Cancel before departure
Fare ScootBiz Not permitted
Fare FLY Not permitted

In accordance with the policy of NokScoot, tickets are non-refundable.

For more information, please read the fare rules and policies of NokScoot.


Philippine Airlines Cancel before departure
Fare Business Flex Permitted with fees
Fare Business Promo Permitted with fees
Fare Economy Flex Permitted with fees
Fare Economy Permitted with fees
Fare Economy Saver Not permitted
Fare Economy Supersaver Not permitted

If you wish to cancel your booking with Philippine Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Philippine Airlines.


Philippines AirAsia Cancel before departure
Fare Low Fare Not permitted

In accordance with the policy of Philippines AirAsia, tickets are non-refundable.

For more information, please read the fare rules and policies of Philippines AirAsia.


Royal Brunei Airlines Cancel before departure
Fare Business Permitted with fees
Fare Economy Flexi Permitted with fees
Fare Economy Value Permitted with fees

If you wish to cancel your booking with Royal Brunei Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Royal Brunei Airlines.


Scoot Cancel before departure
Fare ScootBiz Not permitted
Fare ScootBiz Not permitted
Fare FLY Not permitted

In accordance with the policy of Scoot, tickets are non-refundable.

For more information, please read the fare rules and policies of Scoot.


Silk Air Cancel before departure
Fare Business Flexi Permitted with fees
Fare Business Standard Permitted with fees
Fare Business Lite Not permitted
Fare Premium Economy Flexi Permitted with fees
Fare Premium Economy Standard Permitted with fees
Fare Economy Flexi Permitted with fees
Fare Economy Standard Permitted with fees
Fare Economy Lite Not permitted

If you wish to cancel your booking with Silk Air, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Silk Air.


Singapore Airlines Cancel before departure
Fare Business Flexi Permitted with fees
Fare Business Standard Permitted with fees
Fare Business Lite Not permitted
Fare First Class Permitted with fees
Fare Premium Economy Flexi Permitted with fees
Fare Premium Economy Standard Permitted with fees
Fare Economy Flexi Permitted with fees
Fare Economy Standard Permitted with fees
Fare Economy Lite Not permitted

If you wish to cancel your booking with Singapore Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Singapore Airlines.


Spring Airlines Cancel before departure
Fare Premium Economy Permitted with fees
Fare Economy Flex Permitted with fees
Fare Economy Permitted with fees
Fare Economy Saver Not permitted
Fare Economy Restricted Not permitted

If you wish to cancel your booking with Spring Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Spring Airlines.


Thai AirAsia Cancel before departure
Fare Low Fare Not permitted

In accordance with the policy of Thai AirAsia, tickets are non-refundable.

For more information, please read the fare rules and policies of Thai AirAsia.


Thai Airways Cancel before departure
Fare Royal Silk Flexi Permitted with fees
Fare Royal Silk Value Permitted with fees
Fare Premium Economy Permitted with fees
Fare Premium Economy Permitted with fees
Fare Economy Full Flex Permitted with fees
Fare Economy Flexi Permitted with fees
Fare Economy Saver Not permitted
Fare Economy Supersaver Not permitted

If you wish to cancel your booking with Thai Airways, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Thai Airways.


Thai Lion Air Cancel before departure
Fare Economy Not permitted

In accordance with the policy of Thai Lion Air, tickets are non-refundable.

For more information, please read the fare rules and policies of Thai Lion Air.


Thai Smile Airways Cancel before departure
Fare Premium Economy Plus Permitted with fees
Fare Economy Flexi Permitted with fees
Fare Economy Value Permitted with fees
Fare Economy Saver Not permitted
Fare Economy Promo Not permitted

If you wish to cancel your booking with Thai Smile Airways, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Thai Smile Airways.


Thai VietJet Air Cancel before departure
Fare Eco Not permitted
Fare Promo Not permitted

In accordance with the policy of Thai VietJet Air, tickets are non-refundable.

For more information, please read the fare rules and policies of Thai VietJet Air.


Tiger Air Taiwan Cancel before departure
Fare Tigerlight Not permitted

In accordance with the policy of Tiger Air Taiwan, tickets are non-refundable.

For more information, please read the fare rules and policies of Tiger Air Taiwan.


VietJet Air Cancel before departure
Fare Skyboss Not permitted
Fare Eco Not permitted
Fare Promo Not permitted

In accordance with the policy of VietJet Air, tickets are non-refundable.

For more information, please read the fare rules and policies of VietJet Air.


Vietnam Airlines Cancel before departure
Fare Business Flex Permitted with fees
Fare Business Save Permitted with fees
Fare Premium Economy Flex Permitted with fees
Fare Premium Economy Standard Permitted with fees
Fare Economy Flex Permitted with fees
Fare Economy Classic Permitted with fees
Fare Economy Lite Not permitted

If you wish to cancel your booking with Vietnam Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Vietnam Airlines.


The following cancellation terms and conditions apply to our train fares:

Chapa Express Cancel before departure
Fare Sleeper 2-Berth Permitted with fees
Fare Sleeper 4-Berth Permitted with fees

If you wish to cancel your booking with Chapa Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 1 day before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- 10% per ticket + 20,000 VND per booking if 7 to 10 days to departure
- 50% per ticket + 20,000 VND per booking if 3 to 7 days to departure
- 70% per ticket + 20,000 VND per booking if 1 to 3 days to departure
- No ticket refund if less than 1 day to departure or departure on public holiday


China Railway Cancel before departure
Fare Sleeper 4-Berth Permitted with fees

If you wish to cancel your booking with China Railway, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 3 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 33% per ticket + 20,000 VND per booking if the ticket has been issued
- No ticket refund if less than 3 days to departure


China Railway Cancel before departure
Fare Sleeper 4-Berth Permitted with fees

If you wish to cancel your booking with China Railway, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 3 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 33% per ticket + 1 USD per booking if the ticket has been issued
- No ticket refund if less than 3 days to departure


Fanxipan Express Cancel before departure
Fare Sleeper 2-Berth Permitted with fees
Fare Sleeper 4-Berth Permitted with fees

If you wish to cancel your booking with Fanxipan Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- 50% per ticket + 20,000 VND per booking if 2 to 5 days to departure
- No ticket refund if less than 2 days to departure or departure on public holiday


King Express Cancel before departure
Fare Sleeper 2-Berth Permitted with fees
Fare Sleeper 4-Berth Permitted with fees

If you wish to cancel your booking with King Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 3 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 10% per ticket + 20,000 VND per booking if the ticket has been issued
- 20% per ticket + 20,000 VND per booking if 5 to 7 days to departure
- 30% per ticket + 20,000 VND per booking if 3 to 4 days to departure
- No ticket refund if less than 3 days to departure or departure on public holiday


KTM Berhad Cancel before departure
Fare Sleeper Not permitted
Fare Seat Not permitted

In accordance with the policy of KTM Berhad, tickets are non-refundable.


New Livitrans Express Cancel before departure
Fare Sleeper 2-Berth Permitted with fees
Fare Sleeper 4-Berth Permitted with fees

If you wish to cancel your booking with New Livitrans Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 1 day before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- 10% per ticket + 20,000 VND per booking if 3 days to departure
- 20% per ticket + 20,000 VND per booking if 2 days to departure
- 50% per ticket + 20,000 VND per booking if 1 day to departure
- No ticket refund if less than 1 day to departure or departure on public holiday


Orient Express Cancel before departure
Fare Sleeper 2-Berth Permitted with fees
Fare Sleeper 4-Berth Permitted with fees

If you wish to cancel your booking with Orient Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 1 day before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- 10% per ticket + 20,000 VND per booking if 5 to 7 days to departure
- 20% per ticket + 20,000 VND per booking if 3 to 5 days to departure
- 30% per ticket + 20,000 VND per booking if 2 to 3 days to departure
- 50% per ticket + 20,000 VND per booking if 1 to 2 days to departure
- No ticket refund if less than 1 day to departure or departure on public holiday


Royal Railway Cancel before departure
Fare Soft seat Not permitted

In accordance with the policy of Royal Railway, tickets are non-refundable.


Saigon Golden Train Cancel before departure
Fare Sleeper 2-Berth Permitted with fees
Fare Sleeper 4-Berth Permitted with fees

If you wish to cancel your booking with Saigon Golden Train, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 1 day before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 10% per ticket + 20,000 VND per booking if the ticket has been issued
- No ticket refund if less than 1 day to departure or departure on public holiday


Sapaly Express Cancel before departure
Fare Sleeper 2-Berth Permitted with fees
Fare Sleeper 4-Berth Permitted with fees

If you wish to cancel your booking with Sapaly Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 1 day before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- 10% per ticket + 20,000 VND per booking if 8 to 10 days to departure
- 30% per ticket + 20,000 VND per booking if 6 to 7 days to departure
- 50% per ticket + 20,000 VND per booking if 4 to 5 days to departure
- 80% per ticket + 20,000 VND per booking if 2 to 3 days to departure
- No ticket refund if less than 1 day to departure or departure on public holiday


State Railway of Thailand Cancel before departure
Fare First class Berth Permitted with fees
Fare Second class Berth Permitted with fees
Fare Second class Seat Permitted with fees
Fare Third class Seat Permitted with fees

If you wish to cancel your booking with State Railway of Thailand, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 1 day before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20% of fare + 30 THB per ticket + 30 THB per booking if more than 4 days to departure
- 50% of fare + 30 THB per ticket + 30 THB per booking if 1 to 4 days to departure
- No ticket refund if less than 1 day to departure


Victoria Express Cancel before departure
Fare Sleeper 2-Berth Permitted with fees
Fare Sleeper 4-Berth Permitted with fees

If you wish to cancel your booking with Victoria Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 7 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- 50% per ticket + 20,000 VND per booking if 7 to 14 days to departure
- No ticket refund if less than 7 days to departure


Vietnam Railways Cancel before departure
Fare Sleeper 4-Berth Permitted with fees
Fare Sleeper 6-Berth Permitted with fees
Fare Soft seat Permitted with fees
Fare Hard seat Permitted with fees
Fare Supplementary seat Permitted with fees
Fare No seat Permitted with fees
Fare Promotion
20-49 days in advance
Permitted with fees
Fare Promotion
50 days in advance
Not permitted

If you wish to cancel your booking at the railway station, please present the e-ticket along with your passport at the counter and claim your refund in cash. This option is available until 4 hours before departure, except in public holidays which is available 24 hours before departure.

Service fees will not be refunded. Cancellation fees will apply.

- For standard tickets, 10% per ticket
- For tickets on public holidays, 30% per ticket
- For promotion tickets issued 20-49 days before the departure date, 50% per ticket
- For promotion tickets issued 50 days before the departure date, cancellation not permitted

If you wish to cancel your booking online, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 24 hours before departure, except in public holidays.

Service fees will not be refunded. Cancellation fees will apply.

- For standard tickets, 10% per ticket + 20,000 VND per booking
- For tickets on public holidays, 30% per ticket + 20,000 VND per booking
- For promotion tickets issued 20-49 days before the departure date, 50% per ticket + 20,000 VND per booking
- For promotion tickets issued 50 days before the departure date, cancellation not permitted


Violette Trains Cancel before departure
Fare Sleeper 2-Berth Permitted with fees
Fare Sleeper 4-Berth Permitted with fees

If you wish to cancel your booking with Violette Trains, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 1 day before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 10% per ticket + 20,000 VND per booking if the ticket has been issued
- 30% per ticket + 20,000 VND per booking if 3 days to departure
- 50% per ticket + 20,000 VND per booking if 2 day to departure
- No ticket refund if less than 2 day to departure or departure on public holiday


The following cancellation terms and conditions apply to our bus fares:

27-7 Cancel before departure
Fare Seat Permitted with fees
Fare Sleeper Permitted with fees

If you wish to cancel your booking with 27-7, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure. Service fees will not be refunded. Cancellation fees of 10% per ticket + 20,000 VND per booking will apply.


Asia Van Transfer Cancel before departure
Fare Seat Not permitted

In accordance with the policy of Asia Van Transfer, tickets are non-refundable but exchangeable for up to one year from the date of purchase. This option is available until 1 day before departure.


Bao Khang Limousine Cancel before departure
Fare Seat Not permitted

In accordance with the policy of Bao Khang Limousine, tickets are non-refundable.


Bay Lang Cancel before departure
Fare Sleeper Not permitted

In accordance with the policy of Bay Lang, tickets are non-refundable.


Bayon VIP Cancel before departure
Fare Seat Permitted with fees

If you wish to cancel your booking with Bayon VIP, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 1 USD per booking if the ticket has been issued
- No ticket refund if less than 2 days to departure


Bokor Transport Cancel before departure
Fare Seat Permitted with fees

If you wish to cancel your booking with Bokor Transport, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 3 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 30% per ticket + 1 USD per booking if the ticket has been issued
- No ticket refund if less than 3 days to departure


Cambodia Post VIP Van Cancel before departure
Fare Seat Permitted with fees

If you wish to cancel your booking with Cambodia Post VIP Van, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 3 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 30% per ticket + 1 USD per booking if the ticket has been issued
- No ticket refund if less than 3 days to departure


Cat Ba Express Cancel before departure
Fare Seat Permitted with fees

If you wish to cancel your booking with Cat Ba Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 1 day before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- No ticket refund if less than 1 days to departure


Catthienhai Travel Cancel before departure
Fare Seat Not permitted

In accordance with the policy of Catthienhai Travel, tickets are non-refundable.


Champa Tourist Bus Cancel before departure
Fare Seat Permitted with fees

If you wish to cancel your booking with Champa Tourist Bus, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- 10% per ticket + 20,000 VND per booking if 2 days to departure
- No ticket refund if less than 2 days to departure


Champasak Bus Cancel before departure
Fare Sleeper Not permitted

If you wish to cancel your booking with Champasack Bus, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 72 hours before departure. Service fees will not be refunded. Cancellation fees of 3 USD per ticket + 1 USD per booking will apply.


Chitpasong Bus Cancel before departure
Fare Seat Permitted with fees
Fare Sleeper Permitted with fees

If you wish to cancel your booking with Chitpasong Bus, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure. Service fees will not be refunded. Cancellation fees of 3 USD per ticket + 1 USD per booking will apply.


Crystal Express Cambodia Cancel before departure
Fare Seat Permitted with fees
Fare Sleeper Permitted with fees

If you wish to cancel your booking with Crystal Express Cambodia, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 1 USD per booking if the ticket has been issued
- No ticket refund if less than 2 days to departure


CTT Transportation Cancel before departure
Fare Seat Permitted with fees

If you wish to cancel your booking with CTT Transportation, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 3 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 30% per ticket + 1 USD per booking if the ticket has been issued
- No ticket refund if less than 3 days to departure


Duong Hong Cancel before departure
Fare Sleeper Not permitted

In accordance with the policy of Duong Hong, tickets are non-refundable.


Duy Long Cancel before departure
Fare Sleeper Permitted with fees

If you wish to cancel your booking with Duy Long, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- No ticket refund if less than 2 days to departure


Eco Sapa Cancel before departure
Fare Seat Permitted with fees

If you wish to cancel your booking with Eco Sapa, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- 50% per ticket + 20,000 VND per booking if 2 to 4 days to departure
- No ticket refund if less than 2 days to departure


Futa Bus Cancel before departure
Fare Seat Not permitted
Fare Sleeper Not permitted

In accordance with the policy of Futa Bus, tickets are non-refundable.


Giant Ibis Cancel before departure
Fare Seat Not permitted
Fare Sleeper Not permitted

In accordance with the policy of Giant Ibis, tickets are non-refundable but exchangeable for up to one year from the date of purchase.


Good Morning Sapa Cancel before departure
Fare Sleeper Permitted with fees

If you wish to cancel your booking with Good Morning Sapa, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 3 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- 50% per ticket + 20,000 VND per booking if 3 to 7 days to departure
- No ticket refund if less than 3 days to departure


Green Limousine Cancel before departure
Fare Seat Not permitted

In accordance with the policy of Green Limousine, tickets are non-refundable.


Green Paradise Tours Cancel before departure
Fare Seat Not permitted

In accordance with the policy of Green Paradise Tours, tickets are non-refundable but exchangeable for up to one year from the date of purchase. This option is available until 1 day before departure.


Ha Son Hai Van Cancel before departure
Fare Sleeper Permitted with fees
Fare Royal Permitted with fees

If you wish to cancel your booking with Ha Son Hai Van, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 10 hours before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 10% per ticket + 20,000 VND per booking if 24 hours to departure
- 30% per ticket + 20,000 VND per booking if 10 hours to 23 hours to departure
- No ticket refund if less than 10 hours to departure


Hai Au Cancel before departure
Fare Seat Not permitted

In accordance with the policy of Hai Au, tickets are non-refundable.


Hai Van Cancel before departure
Fare Sleeper Not permitted

In accordance with the policy of Hai Van, tickets are non-refundable.


Hanh Cafe Cancel before departure
Fare Seat Not permitted
Fare Sleeper Not permitted

In accordance with the policy of Hanh Cafe, tickets are non-refundable but exchangeable for up to 3 months from the date of purchase.


Hoang Khai Cancel before departure
Fare Seat Not permitted

In accordance with the policy of Hoang Khai, tickets are non-refundable.


Hoang Kim Phat Cancel before departure
Fare Seat Not permitted

In accordance with the policy of Hoang Kim Phat, tickets are non-refundable.


Hoang Long Cancel before departure
Fare Seat Not permitted
Fare Sleeper Not permitted

In accordance with the policy of Hoang Long Express, tickets are non-refundable.


Hoang Long Cancel before departure
Fare Seat Not permitted

In accordance with the policy of Hoang Long Limousine, tickets are non-refundable.


Hoang Minh Cancel before departure
Fare Sleeper Not permitted

In accordance with the policy of Hoang Minh, tickets are non-refundable.


Hoang Phu Cancel before departure
Fare Seat Permitted with fees

If you wish to cancel your booking with Hoang Phu, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 36 hours before departure. Service fees will not be refunded. Cancellation fees of 50% per ticket + 20,000 VND per booking will apply.


Hoang Vu Limousine Cancel before departure
Fare Seat Not permitted

In accordance with the policy of Hoang Vu Limousine, tickets are non-refundable.


Hoi An Express Cancel before departure
Fare Seat Permitted with fees

If you wish to cancel your booking with Hoi An Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- No ticket refund if less than 2 days to departure


Hung Thanh Cancel before departure
Fare Sleeper Permitted with fees

If you wish to cancel your booking with Hung Thanh, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 1 day before departure. Service fees will not be refunded. Cancellation fees will apply.

- For standard tickets, 10% per ticket + 20,000 VND per booking
- For tickets on public holidays, 30% per ticket + 20,000 VND per booking


Inter Bus Line Cancel before departure
Fare Seat Permitted with fees
Fare Sleeper Permitted with fees

If you wish to cancel your booking with Inter Bus Lines, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- 30% per ticket + 20,000 VND per booking if 2 to 4 days to departure
- No ticket refund if less than 2 days to departure


Joyous Journey Express Cancel before departure
Fare Seat Not permitted
Fare Seat Not permitted
Fare Sleeper Not permitted

In accordance with the policy of Joyuos Journey Express, tickets are non-refundable.


Kim Seng Express Cancel before departure
Fare Seat Permitted with fees
Fare Sleeper Permitted with fees

If you wish to cancel your booking with Kim Seng Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 3 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 30% per ticket + 1 USD per booking if the ticket has been issued
- No ticket refund if less than 3 days to departure


King of Bus Cancel before departure
Fare Seat Permitted with fees
Fare Sleeper Permitted with fees

If you wish to cancel your booking with King of Bus, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 72 hours before departure. Service fees will not be refunded. Cancellation fees of 3 USD per ticket + 1 USD per booking will apply.


King of Bus Cancel before departure
Fare Sleeper Permitted with fees

If you wish to cancel your booking with King of Bus, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 72 hours before departure. Service fees will not be refunded. Cancellation fees of 3 USD per ticket + 1 USD per booking will apply.


Kumho Viet Thanh Cancel before departure
Fare Seat Not permitted

In accordance with the policy of Kumho Viet Thanh, tickets are non-refundable.


Lao Cai Public Bus Cancel before departure
Fare Seat Not permitted

In accordance with the policy of Lao Cai Public Bus, tickets are non-refundable.


Lao-Thai International Bus Cancel before departure
Fare Seat Permitted with fees

If you wish to cancel your booking with Lao-Thai International Bus, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure. Service fees will not be refunded. Cancellation fees of 3 USD per ticket + 1 USD per booking will apply.


Laos Public Bus Cancel before departure
Fare Seat Permitted with fees

If you wish to cancel your booking with Laos Public Bus, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure. Service fees will not be refunded. Cancellation fees of 3 USD per ticket + 1 USD per booking will apply.


Long Thinh Cancel before departure
Fare Seat Not permitted

In accordance with the policy of Long Thinh, tickets are non-refundable.


Luxury Transport Cancel before departure
Fare Seat Not permitted

In accordance with the policy of Luxury Transport, tickets are non-refundable.


Mai Linh Cancel before departure
Fare Seat Permitted with fees
Fare Sleeper Permitted with fees

If you wish to cancel your booking with Mai Linh, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 1 day before departure. Service fees will not be refunded. Cancellation fees of 10% per ticket + 20,000 VND per booking will apply.


Malany Bus Cancel before departure
Fare Seat Permitted with fees

If you wish to cancel your booking with Malany Bus, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure. Service fees will not be refunded. Cancellation fees of 3 USD per ticket + 1 USD per booking will apply.


MEKONG EXPLORE Cancel before departure
Fare Seat Permitted with fees

If you wish to cancel your booking with Mekong Explore, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- No ticket refund if less than 2 days to departure or departure on public holiday


Mekong Express Cancel before departure
Fare Seat Not permitted

In accordance with the policy of Mekong Express, tickets are non-refundable but exchangeable for up to one year from the date of purchase.


Mekong Express Travel Cancel before departure
Fare Seat Not permitted

In accordance with the policy of Mekong Express Travel, tickets are non-refundable but exchangeable for up to one year from the date of purchase.


Mey Hong Express Cancel before departure
Fare Seat Permitted with fees
Fare Sleeper Permitted with fees

If you wish to cancel your booking with Mey Hong Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 1 USD per booking if the ticket has been issued
- No ticket refund if less than 2 days to departure


Minh Tri Limousine Cancel before departure
Fare Seat Not permitted

In accordance with the policy of Minh Tri Limousine, tickets are non-refundable.


Naluang Station Cancel before departure
Fare Seat Permitted with fees
Fare Sleeper Permitted with fees

If you wish to cancel your booking with Naluang Station, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 30% per ticket + 1 USD per booking if 2 days to departure
- No ticket refund if less than 2 days to departure


Nam Thang Cancel before departure
Fare Sleeper Not permitted

In accordance with the policy of Nam Thang, tickets are non-refundable.


Ngoc Anh Cancel before departure
Fare Sleeper Not permitted

In accordance with the policy of Ngoc Anh, tickets are non-refundable.


Ngoc Thuan Cancel before departure
Fare Sleeper Not permitted

In accordance with the policy of Ngoc Thuan, tickets are non-refundable.


Ninh Quynh Cancel before departure
Fare Seat Not permitted

In accordance with the policy of Ninh Quynh, tickets are non-refundable.


Non Nuoc Ninh Binh Cancel before departure
Fare Seat Not permitted

In accordance with the policy of Non Nuoc Ninh Binh, tickets are non-refundable.


Phu Hai Cancel before departure
Fare Seat Permitted with fees

If you wish to cancel your booking with Phu Hai, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- No ticket refund if less than 2 days to departure


Phuc Thuan Thao Cancel before departure
Fare Seat Permitted with fees
Fare Sleeper Permitted with fees

If you wish to cancel your booking with Phuc Thuan Thao, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure. For tickets on public holidays, cancellation is not allowed.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- No ticket refund if less than 2 days to departure


Phuc Xuyen Cancel before departure
Fare Sleeper Permitted with fees

If you wish to cancel your booking with Phuc Xuyen, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 3 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- No ticket refund if less than 3 days to departure


PSD Xpress Cancel before departure
Fare Seat Permitted with fees

If you wish to cancel your booking with PSD Xpress, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 3 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 30% per ticket + 1 USD per booking if the ticket has been issued
- No ticket refund if less than 3 days to departure


QBus Cancel before departure
Fare Seat Permitted with fees

If you wish to cancel your booking with QBus, please kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- No ticket refund if less than 2 days to departure


Quang Hanh Cancel before departure
Fare Sleeper Not permitted

In accordance with the policy of Quang Hanh, tickets are non-refundable.


Quang Nghi Cancel before departure
Fare Seat Not permitted
Fare Sleeper Not permitted

In accordance with the policy of Quang Nghi, tickets are non-refundable.


Queen Cafe Bus Cancel before departure
Fare Sleeper Permitted with fees

If you wish to cancel your booking with Queen Cafe Bus, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 3 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- No ticket refund if less than 3 days to departure


Sapaco Cancel before departure
Fare Seat Permitted with fees

If you wish to cancel your booking with Sapaco, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 1 day before departure. Service fees will not be refunded. Cancellation fees of 10% per ticket + 20,000 VND per booking will apply.


Saysamon Transports Cancel before departure
Fare Sleeper Permitted with fees

If you wish to cancel your booking with Saysamon Transports, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure. Service fees will not be refunded. Cancellation fees of 3 USD per ticket + 1 USD per booking will apply.


Son Duc Cancel before departure
Fare Seat Permitted with fees

If you wish to cancel your booking with Son Duc, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 3 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 10% per ticket + 20,000 VND per booking if the ticket has been issued
- No ticket refund if less than 3 days to departure


Son Nguyen Limousine Cancel before departure
Fare Seat Not permitted

In accordance with the policy of Son Nguyen, tickets are non-refundable but exchangeable for up to one year from the date of purchase.


Sorya Transport Cancel before departure
Fare Seat Permitted with fees

If you wish to cancel your booking with Sorya Transport, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 3 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 30% per ticket + 1 USD per booking if the ticket has been issued
- No ticket refund if less than 3 days to departure


TCT Mondulkiri Express Cancel before departure
Fare Seat Permitted with fees

If you wish to cancel your booking with TCT Mondulkiri Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 3 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 30% per ticket + 1 USD per booking if the ticket has been issued
- No ticket refund if less than 3 days to departure


Thai Sriram Cancel before departure
Fare Seat Permitted with fees

If you wish to cancel your booking with Thai Sriram, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 4 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 230 THB per booking if the ticket has been issued
- No ticket refund if less than 4 days to departure or departure on public holiday


Thai-Lao International Bus Cancel before departure
Fare Seat Permitted with fees
Fare Sleeper Permitted with fees

If you wish to cancel your booking with Thai-Lao International Bus, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure. Service fees will not be refunded. Cancellation fees of 3 USD per ticket + 1 USD per booking will apply.


Thanh Thuy Cancel before departure
Fare Sleeper Not permitted

In accordance with the policy of Thanh Thuy, tickets are non-refundable.


The Anh Cancel before departure
Fare Sleeper Not permitted

In accordance with the policy of The Anh, tickets are non-refundable.


The Sinh Tourist Cancel before departure
Fare Seat Permitted with fees
Fare Sleeper Permitted with fees

If you wish to cancel your booking with The Sinh Tourist, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 4 days before departure. Service fees will not be refunded. Cancellation fees of 20% per ticket + 20,000 VND per booking will apply. No ticket refund if less than 4 days to departure or departure on public holiday.


TheroExpress Cancel before departure
Fare Seat Permitted with fees

If you wish to cancel your booking with Thero Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure. Service fees will not be refunded. Cancellation fees of 1 USD per booking will apply.


Thien Thanh Limousine Cancel before departure
Fare Seat Not permitted
Fare Sleeper Not permitted

In accordance with the policy of Thien Thanh Limousine, tickets are non-refundable.


Thinh Phat Limousine Cancel before departure
Fare Seat Not permitted

In accordance with the policy of Thinh Phat Limousine, tickets are non-refundable.


Thongly Bus Cancel before departure
Fare Sleeper Permitted with fees

If you wish to cancel your booking with Thongly Bus, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure. Service fees will not be refunded. Cancellation fees of 3 USD per ticket + 1 USD per booking will apply.


Tung Mau Cancel before departure
Fare Sleeper Permitted with fees

If you wish to cancel your booking with Tung Mau, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 24 hours before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 15% per ticket + 20,000 VND per booking if 24 hours to departure
- No ticket refund if less than 24 hours to departure


Virak Buntham Cancel before departure
Fare Seat Permitted with fees
Fare Sleeper Permitted with fees

If you wish to cancel your booking with Virak Buntham, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 1 USD per booking if the ticket has been issued
- No ticket refund if less than 2 days to departure


Vu Linh Cancel before departure
Fare Seat Permitted with fees
Fare Sleeper Permitted with fees

If you wish to cancel your booking with Vu Linh, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 1 day before departure. Service fees will not be refunded. Cancellation fees of 10% per ticket + 20,000 VND per booking will apply.


Xuan Trang Limousine Cancel before departure
Fare Seat Not permitted

In accordance with the policy of Xuan Trang Limousine, tickets are non-refundable.


The following cancellation terms and conditions apply to our ferry fares:

Buva Sea Cambodia Cancel before departure
Fare Seat Permitted with fees

If you wish to cancel your booking with Buva Sea Cambodia, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 1 USD per booking if the ticket has been issued
- No ticket refund if less than 2 days to departure


Cat Ba Island Cancel before departure
Fare Seat Permitted with fees

If you wish to cancel your booking with Cat Ba Island, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 6 days before departure. Service fees will not be refunded. Cancellation fees of 50% per ticket + 20,000 VND per booking will apply.


Greenlines DP Cancel before departure
Fare Seat Permitted with fees

If you wish to cancel your booking with Greenlines DP, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 24 hours before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20% per ticket + 20,000 VND per booking if 24 hours to departure
- No ticket refund if less than 24 hours to departure


Hang Chau Tourist Cancel before departure
Fare Seat Permitted with fees

If you wish to cancel your booking with Hang Chau Tourist, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- 30% per ticket + 20,000 VND per booking if 2 to 7 days to departure
- No ticket refund if less than 2 days to departure


Island SpeedFerry Cancel before departure
Fare Seat Permitted with fees

In accordance with the policy of Island Speed Ferry Cambodia, tickets are non-refundable.


Ka Long Cancel before departure
Fare Seat Permitted with fees

If you wish to cancel your booking with Ka Long, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- 30% per ticket + 20,000 VND per booking if 8 days to departure
- 50% per ticket + 20,000 VND per booking if 3 to 7 days to departure
- 70% per ticket + 20,000 VND per booking if 2 days to departure
- No ticket refund if less than 2 days to departure


Lomprayah Cancel before departure
Fare Seat Permitted with fees

If you wish to cancel your booking with Lomprayah, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 4 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 30 THB per booking if the ticket has been issued
- No ticket refund if less than 4 days to departure or departure on public holiday


MEKONG EXPLORE Cancel before departure
Fare Seat Permitted with fees

If you wish to cancel your booking with Mekong Explore, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- No ticket refund if less than 2 days to departure or departure on public holiday


Ngoc Thanh Speed Ferry Cancel before departure
Fare Seat Not permitted

In accordance with the policy of Ngoc Thanh, tickets are non-refundable.


Phu Quoc Express Cancel before departure
Fare ECO Permitted with fees
Fare VIP Permitted with fees

If you wish to cancel your booking with Phu Quoc Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20% per ticket + 20,000 VND per booking if the ticket has been issued
- No ticket refund if less than 2 days to departure


Superdong Speed Ferry Cancel before departure
Fare Seat Not permitted

In accordance with the policy of Superdong, tickets are non-refundable.


Refunds

In case of refund due to cancellation of the transport service by decision of the Passenger Carrier, you are entitled to receive the amount corresponding to the ticket price. Service fees will not be refunded, as the ticketing service is provided separated from the transportation service.

In case you booked through our website, any partial or total refund will be processed by our accounting department in a period no longer than 15 days, after which you will be notified by email, and the amount refunded should be received in 30-45 days afterwards (depending on the card issuer bank).

5. Protection of Personal Information

Our Privacy Policy explains the terms of how Baolau protects the privacy of personal information.

The use of this website constitutes the agreement to the Privacy Policy.

Your personal information submitted to this website will be used in accordance with our Privacy Policy and as required by law.

For more information, please read our statement, which can be found at https://www.baolau.com/privacy-policy.

6. Rights and Obligations

Baolau is obliged to obtain all the information in this website, including schedule and pricing information, from trusted public domain sources associated to the Passenger Carriers and we are committed to put all our effort to ensure that all the information is complete, precise and updated but since it is supplied by a thirt party ultimately we cannot provide any warranty for its accuracy and reliability.

Baolau is responsible for connecting you with the reservation system of the Passenger Carrier whenever you select an itinerary and you want to make a reservation of any of the transport services included in the itinerary. In case you arrange a booking as a result of your use of this website, Baolau shall support and cooperate with you and the Passenger Carrier to solve any problem occurred during the reservation process.

In case you provide us with any personal information to perform a booking on your behalf, we are obliged to obtain consent and permission from you. Also, we are obliged to collect, manage and store the data according to our Privacy Policy and in compliance with the relevant Terms of Use and Privacy Policy of the Passenger Carriers that will process your booking.

7. No Warranties and Limitation of Liability

The information on this website is provided AS IS without any warranty of any kind, expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property rights.

The text and contents of this website are displayed for informational purposes only, and no warranty is made that the information is error-free, accurate or up-to-date. You understand and you agree that the information of schedules and prices for the transport services is volatile information and it is subject to change any time and without notice, and that the information is supplied by the Passenger Carriers and these third parties are ultimately responsible for any change with no warranty or responsibility of Baolau to control and inform about any of these changes.

Under no circumstances will Baolau be liable for any User Content made available on a third party website, including Facebook or another social media website.

By accessing this website you agree that Baolau and its representatives will not be responsible or liable for any claim, damage, loss or other liability arising from:

(1) The use or misuse of information on this website

(2) The disruption or termination of the normal operations of this website, or the inability to use this website or any content contained in it

(3) The access to information or the processing of merchant transactions on external sites linked to this website, including but not limited to:

the inability to process the booking due to technical reasons

the denial of any particular form of payment by us or the Passenger Carrier during the completion of the booking

the cancellation of the booking due to expiration of the payment deadline specified by us or the Passenger Carrier

(4) The accuracy of the schedules and fares of the transport services announced on this website, including but not limited to:

any difference in the price of the ticket during the completion of the booking

any change or delay in the schedule of departure or arrival after the booking has been confirmed by the Passenger Carrier

(5) The performance of the transport service provided by the Passenger Carrier, including but not limited to:

any overbooking of passengers or the refusal to check in or board the vessel for any reason included in the conditions of carriage of the Passenger Carrier

the cancellation, alteration, interruption, rerouting or delay of the transport service by decision of the Passenger Carrier or due to the weather conditions, union strikes, air traffic control delays or an event of force majeure

the refusal to carry your baggage for any reason included in the conditions of carriage of the Passenger Carrier, or the loss or damage of your baggage

You understand and agree that if you encounter any problems with the performance of the transport service you must resolve your dispute with the Passenger Carrier and that your sole remedy in such circumstances, including any compensation or refund, lies with the Passenger Carrier and not with Baolau.

All above exclusions and limitations apply only to the extent permitted by law.

8. Intellectual Property

You may use this website only for personal and non-commercial purposes.

You may not use, copy, modify, reproduce or distribute the content on this website to any third party by any means, or create any other material using the content on this website, without obtaining the prior written consent of Baolau.

All images, trademarks and brands displayed on this website, whether registered or unregistered, are owned by Baolau and may not be used, copied, distributed or modified in any way without prior written permission of Baolau, except the images and trademarks associated to the Passenger Carriers appearing in this website, in which case the copyright and intellectual property of the information belongs to its rightful owners.

We respect the intellectual property rights of others. If you have reasons to believe that your copyright is being infringed by any content on this website, please contact us through the contact form or send a written notification of such infringement to our company address.

9. Links to External Sites

This website contains links to external sites owned by Passenger Carriers and other third parties.

Baolau does not provide any warranty neither does it accept any liability for the materials contained on external sites, nor is it not obligated to maintain or update the links.

Please, use these links at your own risk.

10. Links from External Sites

Hyperlinks (or links) to this website are permitted to third party external sites. However, external sites are not allowed to embed any frame with the exception of our "Widget" located under https://www.baolau.com/widget or reproduce any partial or whole material from this website or use any technique that modifies the visual appearance of this website without written permission of Baolau.

11. Termination

Baolau reserves the right to terminate access to this website for any reason and without prior notice, without incurring any liability to you whatsoever.

12. Complaint

As a user, you have the right to complain about the quality of the online service provided by Baolau.

If you have reasons to complain about the service or content provided in this website, please contact us through the contact form or send a written complaint to our company address.

After we receive the complaint, Baolau will conduct a verification and answer you or request further information in order to solve your complaint within 30 days.

13. Jurisdiction

The governing law to these Terms of Use and conditions shall be the law of the Socialist Republic of Vietnam.

Any dispute shall be subject to the exclusive jurisdiction of the competent courts of the Socialist Republic of Vietnam.

Privacy Policy

Privacy Policy

The Privacy Policy explains how we protect the privacy of personal information. This policy governs your access to this website and applies to any personal information we obtain when you use this website.

As a user, you have the right to know our practices regarding information privacy and understand how we process any personal data that we collect from you or you provide to us.

1. Consent

The use of this website constitutes the agreement to the Privacy Policy.

By using Baolau, you consent:

that we collect and use your IP Information (as defined below).

that we collect and use your Personal Information (as defined below).

the use of Cookies (in accordance with the terms explained below).

If you do not accept or understand our Privacy Policy, please do not continue using this website.

2. What information do we collect?

When you visit our website, we may collect and process certain information from you. Below we explain what kind of information we obtain and how we use it.

IP INFORMATION

We may collect and process the following "IP Information" from you.

Since you are accessing Baolau from an electronic device, we may collect certain data related to the network access, such as IP address, type of browser and operating system, referring URL and the pages you visited within our web domain.

The IP Information is not collected to identify any individual in particular. We use such data only for the purposes of server system administration, analysis of statistics and trends, and to ensure that the content of this website is presented in the most effective format on your electronic device, whether it is a computer or a mobile phone.

We may also obtain data regarding the geographical location from where you access Baolau, such as country and region. We use this data only for statistical purposes and to ensure that the content of this website is presented in the proper language.

PERSONAL INFORMATION

We may collect and process the following "Personal Information" about you.

If you use our booking form, we may collect:

your full name

the full name of the passengers

the passport number of the passengers

the date of birth of child / infant passengers

your email address

your phone number

Having obtained your consent and approval, we use this information to perform a booking on your behalf by forwarding the data to the Passenger Carrier that will process your booking and send you the confirmation of your booking by email or sms. Baolau is obliged to collect, manage and store the data in compliance with the relevant Terms of Use and Privacy Policy of the Passenger Carriers that process your booking.

We may also store your personal information in our database as long as we consider necessary to conduct marketing activities and provide you with information of products, services, deals and promotions that you request from us or which we feel may be of interest for you. In accordance with the terms explained below, you have the right to ask us not to use your personal data for marketing purposes and unsubscribe from our mailing list at any time.

If you use our contact form, we may collect:

your full name

your email address

We use this data only to keep record of the correspondence between you and Baolau. Your query or comment will be forwarded to our customer service team and the reply will be sent to your email address.

COOKIES

We use cookies to improve our service depending on your browsing habits and to adapt the contents of this website according to your preferences.

A cookie is a piece of information sent by our server and stored by your web browser. Each time you visit Baolau, the information is then sent back to our server. This enables our server to identify your access and set up your preferences, but in no way the cookie is linked to any personal information about you.

Session cookies will be deleted from your electronic device when you close your web browser. Persistent cookies will remain stored until they are manually deleted, or until they reach a specified expiry date.

We also use Google Analytics to analyze your use of our website. Google Analytics generates statistical information about website use by means of cookies, which are stored on your device. The information generated is anonymous and is used to create reports about the access and use of a website. Google stores this information and makes use of it according to its Privacy Policy, which is available at http://www.google.com/privacypolicy.html.

The continued use of this website constitutes your acceptance of our cookies policy.

If you do not wish to accept our cookies, you can configure your web browser to reject them. However, please note that disabling cookies may prevent you from accessing some features of this website. We therefore recommend that you allow the use of cookies.

3. Disclosure of information to third parties

We take your privacy very seriously and we make reasonable efforts to protect the information that we obtain from you and to ensure that it remains confidential and is not shared to third parties unless we obtained your consent and approval to use this information to perform a booking on your behalf with any Passenger Carrier or we are required to do so by law. However, we cannot provide any warranty against unauthorised access to this website and we will not be liable for the disclosure of any information by any means as a result of this action.

This website contains links and connects with external sites owned by third parties, such as Passenger Carriers. We recommend that you read the Terms of Use and Privacy Policy of these sites when you are redirected to them before you provide further information or make any payment, or you receive a confirmation of your booking.

Please be aware that we are not responsible for the privacy practices of sites owned by third parties and we do not accept any liability for the use or misuse of personal information or payment information, including credit or debit card details, collected from you or provided by you in any external site.

4. User rights to access the information

As a user, you have the right to access any personal information which you have submitted through the booking form or the contact form and it is stored by us, and request that we update or remove your information from our database.

You also have the right to ask us not to process your personal data for marketing purposes. In case we send you information of products, services, deals and promotions that you did not requested from us but we feel may be of interest for you, we will allow you to unsubscribe from our mailing list at any time by clicking the unsubscribe link contained in every mail we send.

You can exercise your rights at any time by contacting us through the contact form or sending a written request to our company address.

5. Modification of this Privacy Policy

Baolau reserves the right to modify, add or remove parts of the Privacy Policy any time as our business requirements or the law changes and without prior notice.

Any changes to this Privacy Policy will be updated on this website. Please check the latest content concerning this.

6. Resolving your concerns

If you wish to gain access to your personal information, have a complaint about a breach of your privacy or have any question about our Privacy Policy, please contact us. We will try to resolve your query as soon as possible.


PDD Building, 162 Pasteur Street, Ward Ben Nghe, District 1,
Ho Chi Minh, Vietnam

‎(+84) 931 45 40 25
Customer Support: Monday to Sunday (08:00 - 22:00)

   

BAOLAU PTE. LTD.
Business Reg No: 201434204K, Singapore
CÔNG TY TNHH BAOLAU
Business Reg No: 0313838015, Vietnam