china railway
beijing  
Out of 15 reviews
China Railway is the state-owned railway operator in China, connecting Beijing, Shanghai, Xi'an, Chengdu, Guangzhou, Hong Kong, and operating a cross-border service to Hanoi in Vietnam.

Passenger class

Change policy

The following change terms and conditions apply to our train fares:

China Railway Change time/date
Fare Business class Seat Not permitted
Fare Premier class Seat Not permitted
Fare First class Seat Not permitted
Fare Soft Sleeper 4-Berth Not permitted
Fare Second class Seat Not permitted
Fare Soft Sleeper 4-Berth Not permitted
Fare Deluxe Soft Sleeper 2-Berth Not permitted
Fare Hard Sleeper 6-Berth Not permitted
Fare Supplementary seat Not permitted
Fare No seat Not permitted
Fare Hard seat Not permitted
Fare Soft seat Not permitted

In accordance with the policy of China Railway, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.


Cancellation policy

The following cancellation terms and conditions apply to our train fares:

China Railway Cancellation before departure
Fare Business class Seat Permitted with fees
Fare Premier class Seat Permitted with fees
Fare First class Seat Permitted with fees
Fare Soft Sleeper 4-Berth Permitted with fees
Fare Second class Seat Permitted with fees
Fare Soft Sleeper 4-Berth Permitted with fees
Fare Deluxe Soft Sleeper 2-Berth Permitted with fees
Fare Hard Sleeper 6-Berth Permitted with fees
Fare Supplementary seat Permitted with fees
Fare No seat Permitted with fees
Fare Hard seat Permitted with fees
Fare Soft seat Permitted with fees

If you wish to cancel your booking with China Railway, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 24 hours before departure, except in public holidays. No ticket refund if the ticket has already been collected at the station or authorized ticket office.

Service fees will not be refunded. Cancellation fees will apply. Refund amount is subject to the railway authority.

For the route Hanoi-Nanning:

- 33% of the ticket fare + 50,000 VND per ticket if the ticket has been issued.
- No ticket refund if less than 3 days to departure.

For the route Guangzhou-Shenzhen-Hongkong:

- 5% of the ticket fare + 20 CNY per ticket if the ticket has been issued.
- 30% of the ticket fare + 20 CNY per ticket if 2 to 15 days to departure.
- 50% of the ticket fare + 20 CNY per ticket if 1 to 2 days to departure.
- No ticket refund if less than 1 day to departure or departure on public holiday.

For any other route:

- 20 CNY per ticket if the ticked has been issued.
- 5% of the ticket fare + 20 CNY per ticket if 2 to 15 days to departure.
- 10% of the ticket fare + 20 CNY per ticket if 1 to 2 days to departure.
- No ticket refund if less than 1 day to departure or departure on public holiday.






 

Baolau Pte. Ltd, 201434204K, Singapore
Baolau Co. Ltd, 0313838015, Vietnam
Baolau Pte. Ltd, 0100561101255, Thailand
Boeki Up, Japan


‎(+84) 28 777 222 77
‎(+66) 2026 1730
Monday to Sunday, 08:00-22:00 (ICT)