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Terms of use

1. Acceptance of Terms and Conditions

The use of this website constitutes the agreement to the following Terms of Use and conditions.

Baolau reserves the right to modify, add or remove parts of these Terms of Use at any time and without prior notice. Please check the latest content concerning this.

The continued use of this website after changes have been made constitutes the consent to such changes.

2. Definitions

"Passenger Carrier" includes all companies that issue transport tickets and provide air, ground or waterway transport services, including but not limited to airlines, railway companies, bus companies and ferry companies.

"We", "our", "ourselves", "ours", and "us" means Baolau and its representatives, providers of this online service and administrators of this website.

"You", "your", "yourself" means the user of this website and its online service.

3. General Terms

These terms ("Terms of Use") govern your use of Baolau website. Your use of this website will mean you accept these terms.

The Online Service is provided by BAOLAU PTE. LTD., a private limited company incorporated in Singapore with registration number 201434204K located in 340 Clementi Avenue 5 #03-236, Singapore, and its subsidiary CÔNG TY TNHH BAOLAU, a company with business registration license number 0313838015 issued by People's Committee of Ho Chi Minh City, registered at PDD Building, 162 Pasteur Street, Ward Ben Nghe, District 1, Ho Chi Minh, Vietnam.

4. General Conditions of the Online Service

Baolau is an "Online Information and Ticket Reservation Service" for travelling in Vietnam, Cambodia, Laos and Thailand, which compares routes, schedules and fares for flights, trains, buses and ferries operated by domestic and international Passenger Carriers, and facilitates ticket booking.

Baolau provides the following information about transport services:

Name and Logo of the Passenger Carrier.

Route, defined by a point of origin and a point of destination.

Schedule, defined by a date and time of departure, a date and time of arrival and the duration of the journey.

Code, number or combination of letters and numbers that identify the flight, train, vehicle or vessel.

Price, calculated from a base fare and added taxes and fees.

The information on this website has been prepared for the sole purpose of providing references about transport services. Baolau gathers all the information from trusted public domain sources associated to the Passenger Carriers. The source of data is made available and controlled by the Passenger Carriers and it is subject to change any time and without notice. Due to the volatile nature of the information and the fact that it is supplied by a third party you understand and agree that the information of price displayed in our website may differ from the actual price of the ticket at the time of booking or payment due to fluctuations of the fare or additional fees such as service fees and payment processing fees added by the Passenger Carrier, and you should not rely that our contents are accurate or reliable.

Besides offering information, Baolau facilitates ticket booking by collecting your personal information (full name, email and phone number) and the information of the passengers (full name, passport number, date of birth), and obtaining your consent and approval to perform a booking with the Passenger Carrier on your behalf. Having confirmed the fare availability you will proceed with the payment, including the ticket price and additional fees. After payment you will receive an invoice and a confirmation of your booking, and have your tickets delivered via email or sms, or else receive a voucher to collect the tickets at the passenger terminal in coordination with the Passenger Carrier.

Should you provide any personal information to Baolau, we will collect, manage and store the data according to our Privacy Policy and in compliance with the relevant Terms of Use and Privacy Policy of the Passenger Carriers that will process your booking. As a user, you are responsible for the accuracy of the personal information provided at the time of booking and for presenting a valid travel document at the time of checking in or boarding the vessel. When you provide any personal information, you agree that you are not misrepresenting or impersonating another individual without the necessary consent and approval, or giving misleading information about your identity in any way.

Baolau is not responsible for you not receiving the booking confirmation if you provide a wrong email address or a wrong phone number to us, or the email or the sms cannot be delivered due to technical reasons.

In case you grant consent and approval to Baolau for performing a booking on your behalf, you should proceed with the payment in our website and receive an invoice and a confirmation of your booking by email or sms.

Please note that during the payment process we may charge additional fees such as service fees and payment processing fees, and that the total cost of the merchant transaction may differ from the ticket price, calculated from a base fare and included taxes and fees (such as the charges imposed by the Government or the transport authority or the operator of the transport insfrastructure in respect of your use of the facility).

We accept multiple “Online Payment" methods. When paying online with credit card or debit card, you provide us with the explicit authority to charge the total cost of the booking to your card, including the ticket price and additional fees detailed in the invoice.

For the purpose of preventing payment card fraud, we reserve the right to contact you and request additional information in order to verify you as the right holder of the credit card or debit card before your booking is confirmed. This verification process protects you against fraud and ensures your security as you use your credit card or debit card on our website.

In case you booked through our website, you may request a change of your booking according to the following terms:

Change itinerary or origin/destination is not permitted.

Change passengers is not permitted. Small typing mistakes in the name of the passengers or the passport number will require a modification of the booking, subject to additional fees.

Change time/date is permitted according to the terms of the Passenger Carrier.

The following change terms and conditions apply to our flight fares:

If you wish to change your booking with 9 Air, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with 9 Air. Change fees will apply.

For more information, please read the fare rules and policies of 9 Air.

If you wish to change your booking with Air Busan, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Air Busan. Change fees will apply.

For more information, please read the fare rules and policies of Air Busan.

If you wish to change your booking with Air China, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Air China. Change fees will apply.

For more information, please read the fare rules and policies of Air China.

In accordance with the policy of Air Do, once the booking has been confirmed changes are not allowed.

To modify the number of passengers, full passenger details, itinerary, fare or travel date, you need to cancel the existing booking and issue a new one.

For more information, please read the fare rules and policies of Air Do.

If you wish to change your booking with Air India, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Air India. Change fees will apply.

For more information, please read the fare rules and policies of Air India.

If you wish to change your booking with Air India Express, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Air India Express. Change fees will apply.

For more information, please read the fare rules and policies of Air India Express.

If you wish to change your booking with Air KBZ, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Air KBZ. Change fees will apply.

For more information, please read the fare rules and policies of Air KBZ.

If you wish to change your booking with Air Macau, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Air Macau. Change fees will apply.

For more information, please read the fare rules and policies of Air Macau.

If you wish to change your booking with Air New Zealand, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Air New Zealand. Change fees will apply.

For more information, please read the fare rules and policies of Air New Zealand.

If you wish to change your booking with Air Seoul, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Air Seoul. Change fees will apply.

For more information, please read the fare rules and policies of Air Seoul.

If you wish to change your booking with AirAsia, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with AirAsia. Change fees will apply.

For more information, please read the fare rules and policies of AirAsia.

If you wish to change your booking with AirAsia India, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with AirAsia India. Change fees will apply.

For more information, please read the fare rules and policies of AirAsia India.

If you wish to change your booking with AirAsia Japan, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with AirAsia Japan. Change fees will apply.

For more information, please read the fare rules and policies of AirAsia Japan.

If you wish to change your booking with AirAsia X, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with AirAsia X. Change fees will apply.

For more information, please read the fare rules and policies of AirAsia X.

If you wish to change your booking with AirSWIFT, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with AirSWIFT. Change fees will apply.

For more information, please read the fare rules and policies of AirSWIFT.

If you wish to change your booking with All Nippon Airways, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with All Nippon Airways. Change fees will apply.

For more information, please read the fare rules and policies of All Nippon Airways.

If you wish to change your booking with Asiana Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Asiana Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Asiana Airlines.

If you wish to change your booking with Bamboo Airways, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Bamboo Airways. Change fees will apply.

For more information, please read the fare rules and policies of Bamboo Airways.

If you wish to change your booking with Bangkok Airways, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Bangkok Airways. Change fees will apply.

For more information, please read the fare rules and policies of Bangkok Airways.

If you wish to change your booking with Batik Air, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Batik Air. Change fees will apply.

For more information, please read the fare rules and policies of Batik Air.

If you wish to change your booking with Beijing Capital Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Beijing Capital Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Beijing Capital Airlines.

If you wish to change your booking with Biman Bangladesh Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Biman Bangladesh Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Biman Bangladesh Airlines.

If you wish to change your booking with Cambodia Airways, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Cambodia Airways. Change fees will apply.

For more information, please read the fare rules and policies of Cambodia Airways.

If you wish to change your booking with Cambodia Angkor Air, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Cambodia Angkor Air. Change fees will apply.

For more information, please read the fare rules and policies of Cambodia Angkor Air.

If you wish to change your booking with Cathay Dragon, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Cathay Dragon. Change fees will apply.

For more information, please read the fare rules and policies of Cathay Dragon.

If you wish to change your booking with Cathay Pacific, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Cathay Pacific. Change fees will apply.

For more information, please read the fare rules and policies of Cathay Pacific.

If you wish to change your booking with Cebgo, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Cebgo. Change fees will apply.

For more information, please read the fare rules and policies of Cebgo.

If you wish to change your booking with Cebu Pacific, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Cebu Pacific. Change fees will apply.

For more information, please read the fare rules and policies of Cebu Pacific.

If you wish to change your booking with Chengdu Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Chengdu Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Chengdu Airlines.

If you wish to change your booking with China Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with China Airlines. Change fees will apply.

For more information, please read the fare rules and policies of China Airlines.

If you wish to change your booking with China Eastern Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with China Eastern Airlines. Change fees will apply.

For more information, please read the fare rules and policies of China Eastern Airlines.

If you wish to change your booking with China Southern Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with China Southern Airlines. Change fees will apply.

For more information, please read the fare rules and policies of China Southern Airlines.

If you wish to change your booking with China United Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with China United Airlines. Change fees will apply.

For more information, please read the fare rules and policies of China United Airlines.

If you wish to change your booking with Citilink, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Citilink. Change fees will apply.

For more information, please read the fare rules and policies of Citilink.

If you wish to change your booking with Donghai Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Donghai Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Donghai Airlines.

If you wish to change your booking with Eastar Jet, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Eastar Jet. Change fees will apply.

For more information, please read the fare rules and policies of Eastar Jet.

If you wish to change your booking with Emirates, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Emirates. Change fees will apply.

For more information, please read the fare rules and policies of Emirates.

If you wish to change your booking with Etihad Airways, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Etihad Airways. Change fees will apply.

For more information, please read the fare rules and policies of Etihad Airways.

If you wish to change your booking with Eva Air, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Eva Air. Change fees will apply.

For more information, please read the fare rules and policies of Eva Air.

If you wish to change your booking with Firefly, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Firefly. Change fees will apply.

For more information, please read the fare rules and policies of Firefly.

If you wish to change your booking with Fuji Dream Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Fuji Dream Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Fuji Dream Airlines.

If you wish to change your booking with Garuda Indonesia, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Garuda Indonesia. Change fees will apply.

For more information, please read the fare rules and policies of Garuda Indonesia.

If you wish to change your booking with GoAir, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with GoAir. Change fees will apply.

For more information, please read the fare rules and policies of GoAir.

If you wish to change your booking with Golden Myanmar Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Golden Myanmar Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Golden Myanmar Airlines.

If you wish to change your booking with Hainan Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Hainan Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Hainan Airlines.

If you wish to change your booking with Hebei Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Hebei Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Hebei Airlines.

If you wish to change your booking with Himalaya Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Himalaya Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Himalaya Airlines.

If you wish to change your booking with Hong Kong Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Hong Kong Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Hong Kong Airlines.

If you wish to change your booking with Hong Kong Express, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Hong Kong Express. Change fees will apply.

For more information, please read the fare rules and policies of Hong Kong Express.

If you wish to change your booking with IndiGo, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with IndiGo. Change fees will apply.

For more information, please read the fare rules and policies of IndiGo.

If you wish to change your booking with Indonesia AirAsia, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Indonesia AirAsia. Change fees will apply.

For more information, please read the fare rules and policies of Indonesia AirAsia.

In accordance with the policy of JAL Express, once the booking has been confirmed changes are not allowed.

To modify the number of passengers, full passenger details, itinerary, fare or travel date, you need to cancel the existing booking and issue a new one.

For more information, please read the fare rules and policies of JAL Express.

If you wish to change your booking with Japan Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Japan Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Japan Airlines.

In accordance with the policy of Japan Transocean Air, once the booking has been confirmed changes are not allowed.

To modify the number of passengers, full passenger details, itinerary, fare or travel date, you need to cancel the existing booking and issue a new one.

For more information, please read the fare rules and policies of Japan Transocean Air.

If you wish to change your booking with JC International Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with JC International Airlines. Change fees will apply.

For more information, please read the fare rules and policies of JC International Airlines.

If you wish to change your booking with Jeju Air, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Jeju Air. Change fees will apply.

For more information, please read the fare rules and policies of Jeju Air.

If you wish to change your booking with Jetstar Airways, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Jetstar Airways. Change fees will apply.

For more information, please read the fare rules and policies of Jetstar Airways.

If you wish to change your booking with Jetstar Asia Airways, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Jetstar Asia Airways. Change fees will apply.

For more information, please read the fare rules and policies of Jetstar Asia Airways.

If you wish to change your booking with Jetstar Japan, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Jetstar Japan. Change fees will apply.

For more information, please read the fare rules and policies of Jetstar Japan.

If you wish to change your booking with Jetstar Pacific Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Jetstar Pacific Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Jetstar Pacific Airlines.

If you wish to change your booking with Jin Air, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Jin Air. Change fees will apply.

For more information, please read the fare rules and policies of Jin Air.

If you wish to change your booking with Juneyao Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Juneyao Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Juneyao Airlines.

If you wish to change your booking with Korean Air, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Korean Air. Change fees will apply.

For more information, please read the fare rules and policies of Korean Air.

If you wish to change your booking with Kunming Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Kunming Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Kunming Airlines.

If you wish to change your booking with Lanmei Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Lanmei Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Lanmei Airlines.

If you wish to change your booking with Lao Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Lao Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Lao Airlines.

If you wish to change your booking with Lion Air, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Lion Air. Change fees will apply.

For more information, please read the fare rules and policies of Lion Air.

If you wish to change your booking with Lucky Air, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Lucky Air. Change fees will apply.

For more information, please read the fare rules and policies of Lucky Air.

If you wish to change your booking with Malaysia Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Malaysia Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Malaysia Airlines.

If you wish to change your booking with Maldivian, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Maldivian. Change fees will apply.

For more information, please read the fare rules and policies of Maldivian.

If you wish to change your booking with Malindo Air, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Malindo Air. Change fees will apply.

For more information, please read the fare rules and policies of Malindo Air.

If you wish to change your booking with Mandarin Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Mandarin Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Mandarin Airlines.

If you wish to change your booking with Mann Yadanarpon Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Mann Yadanarpon Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Mann Yadanarpon Airlines.

If you wish to change your booking with MIAT Mongolian Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with MIAT Mongolian Airlines. Change fees will apply.

For more information, please read the fare rules and policies of MIAT Mongolian Airlines.

If you wish to change your booking with Myanmar Airways International, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Myanmar Airways International. Change fees will apply.

For more information, please read the fare rules and policies of Myanmar Airways International.

If you wish to change your booking with Myanmar National Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Myanmar National Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Myanmar National Airlines.

If you wish to change your booking with NAM Air, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with NAM Air. Change fees will apply.

For more information, please read the fare rules and policies of NAM Air.

If you wish to change your booking with Nepal Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Nepal Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Nepal Airlines.

If you wish to change your booking with Nok Air, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Nok Air. Change fees will apply.

For more information, please read the fare rules and policies of Nok Air.

If you wish to change your booking with NokScoot, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with NokScoot. Change fees will apply.

For more information, please read the fare rules and policies of NokScoot.

If you wish to change your booking with Okay Airways, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Okay Airways. Change fees will apply.

For more information, please read the fare rules and policies of Okay Airways.

If you wish to change your booking with Pakistan International Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Pakistan International Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Pakistan International Airlines.

If you wish to change your booking with Pan Pacific Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Pan Pacific Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Pan Pacific Airlines.

If you wish to change your booking with Peach, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Peach. Change fees will apply.

For more information, please read the fare rules and policies of Peach.

If you wish to change your booking with Philippine Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Philippine Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Philippine Airlines.

If you wish to change your booking with Philippines AirAsia, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Philippines AirAsia. Change fees will apply.

For more information, please read the fare rules and policies of Philippines AirAsia.

If you wish to change your booking with Qantas, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Qantas. Change fees will apply.

For more information, please read the fare rules and policies of Qantas.

If you wish to change your booking with Qatar Airways, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Qatar Airways. Change fees will apply.

For more information, please read the fare rules and policies of Qatar Airways.

If you wish to change your booking with Qingdao Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Qingdao Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Qingdao Airlines.

If you wish to change your booking with Royal Brunei Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Royal Brunei Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Royal Brunei Airlines.

If you wish to change your booking with Scoot, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Scoot. Change fees will apply.

For more information, please read the fare rules and policies of Scoot.

If you wish to change your booking with Shandong Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Shandong Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Shandong Airlines.

If you wish to change your booking with Shanghai Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Shanghai Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Shanghai Airlines.

If you wish to change your booking with Shenzhen Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Shenzhen Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Shenzhen Airlines.

If you wish to change your booking with Sichuan Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Sichuan Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Sichuan Airlines.

If you wish to change your booking with Silk Air, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Silk Air. Change fees will apply.

For more information, please read the fare rules and policies of Silk Air.

If you wish to change your booking with Singapore Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Singapore Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Singapore Airlines.

If you wish to change your booking with SpiceJet, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with SpiceJet. Change fees will apply.

For more information, please read the fare rules and policies of SpiceJet.

If you wish to change your booking with Spring Airlines, please Contact Us. This option is available until 96 hours before departure, after that time please contact directly with Spring Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Spring Airlines.

If you wish to change your booking with Spring Airlines Japan, please Contact Us. This option is available until 96 hours before departure, after that time please contact directly with Spring Airlines Japan. Change fees will apply.

For more information, please read the fare rules and policies of Spring Airlines Japan.

If you wish to change your booking with SriLankan Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with SriLankan Airlines. Change fees will apply.

For more information, please read the fare rules and policies of SriLankan Airlines.

If you wish to change your booking with Sriwijaya Air, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Sriwijaya Air. Change fees will apply.

For more information, please read the fare rules and policies of Sriwijaya Air.

If you wish to change your booking with T'way Air, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with T'way Air. Change fees will apply.

For more information, please read the fare rules and policies of T'way Air.

If you wish to change your booking with Thai AirAsia, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Thai AirAsia. Change fees will apply.

For more information, please read the fare rules and policies of Thai AirAsia.

If you wish to change your booking with Thai AirAsia X, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Thai AirAsia X. Change fees will apply.

For more information, please read the fare rules and policies of Thai AirAsia X.

If you wish to change your booking with Thai Airways, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Thai Airways. Change fees will apply.

For more information, please read the fare rules and policies of Thai Airways.

If you wish to change your booking with Thai Lion Air, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Thai Lion Air. Change fees will apply.

For more information, please read the fare rules and policies of Thai Lion Air.

If you wish to change your booking with Thai Smile Airways, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Thai Smile Airways. Change fees will apply.

For more information, please read the fare rules and policies of Thai Smile Airways.

If you wish to change your booking with Thai VietJet Air, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Thai VietJet Air. Change fees will apply.

For more information, please read the fare rules and policies of Thai VietJet Air.

If you wish to change your booking with Tianjin Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Tianjin Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Tianjin Airlines.

If you wish to change your booking with Tigerair Australia, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Tigerair Australia. Change fees will apply.

For more information, please read the fare rules and policies of Tigerair Australia.

If you wish to change your booking with Tigerair Taiwan, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Tigerair Taiwan. Change fees will apply.

For more information, please read the fare rules and policies of Tigerair Taiwan.

If you wish to change your booking with Uni Air, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Uni Air. Change fees will apply.

For more information, please read the fare rules and policies of Uni Air.

If you wish to change your booking with Urumqi Air, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Urumqi Air. Change fees will apply.

For more information, please read the fare rules and policies of Urumqi Air.

If you wish to change your booking with Vanilla Air, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Vanilla Air. Change fees will apply.

For more information, please read the fare rules and policies of Vanilla Air.

If you wish to change your booking with VietJet Air, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with VietJet Air. Change fees will apply.

For more information, please read the fare rules and policies of VietJet Air.

If you wish to change your booking with Vietnam Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Vietnam Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Vietnam Airlines.

If you wish to change your booking with Virgin Australia, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Virgin Australia. Change fees will apply.

For more information, please read the fare rules and policies of Virgin Australia.

If you wish to change your booking with XiamenAir, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with XiamenAir. Change fees will apply.

For more information, please read the fare rules and policies of XiamenAir.

The following change terms and conditions apply to our train fares:

If you wish to change your booking with Chapa Express, please Contact Us. This option is available until 144 hours before departure, after that time please contact directly with Chapa Express. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of China Railway, once the booking has been confirmed changes are not allowed.

To modify the number of passengers, full passenger details, itinerary, fare or travel date, you need to cancel the existing booking and issue a new one.

In accordance with the policy of China Railway, once the booking has been confirmed changes are not allowed.

In accordance with the policy of China Railway, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.

If you wish to change your booking with Fanxipan Express, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Fanxipan Express. Change fees will apply.

- 50% per ticket if 72 hours or more to departure.
- No ticket change if less than 72 hours to departure.

No ticket change for tickets on public holidays.

If you wish to change your booking with JR, please Contact Us. This option is available until 1 day before departure.

If you wish to change your booking with JR Central, please Contact Us. This option is available until 5 days before the expected delivery date, after that time the ticket will be issued and cannot be changed.

If you wish to change your booking with JR East, please Contact Us. This option is available until 5 days before the expected delivery date, after that time the ticket will be issued and cannot be changed.

If you wish to change your booking with JR West, please Contact Us. This option is available until 5 days before the expected delivery date, after that time the ticket will be issued and cannot be changed.

If you wish to change your booking with King Express, please Contact Us. This option is available until 120 hours before departure, after that time please contact directly with King Express. Change fees will apply.

- 20% per ticket if 120 hours or more to departure.
- No ticket change if less than 120 hours to departure.

No ticket change for tickets on public holidays.

In accordance with the policy of KTM Berhad, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Laman Express, once the booking has been confirmed changes are not allowed.

To modify the number of passengers, full passenger details, itinerary, fare or travel date, you need to cancel the existing booking and issue a new one.

In accordance with the policy of Lotus Train, once the booking has been confirmed changes are not allowed.

To modify the number of passengers, full passenger details, itinerary, fare or travel date, you need to cancel the existing booking and issue a new one.

If you wish to change your booking with MTR, please Contact Us. This option is available only at the authorized ticket office until 30 hours before departure, after that time the ticket cannot be changed. Change fees will apply. Maximum one change per ticket. No ticket change out of office hours of the authorized ticket office or public holidays.

If you wish to change your booking with New Livitrans Express, please Contact Us. This option is available until 96 hours before departure, after that time please contact directly with New Livitrans Express. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change the travel date with Orient Express, please contact us. This option is available until 2 days before departure. Change fees may apply.

- 20% per ticket + 20,000 VND per ticket if 2-4 days before departure
- No change if less than 2 days to departure or departure on public holiday

In accordance with the policy of Royal Railway, once the booking has been confirmed changes are not allowed.

If you wish to change your booking with Sapaly Express, please Contact Us. This option is available until 96 hours before departure, after that time please contact directly with Sapaly Express. Change fees will apply.

- 20% per ticket if 96 hours or more to departure.
- No ticket change if less than 96 hours to departure.

No ticket change for tickets on public holidays.

In accordance with the policy of State Railway of Thailand, once the booking has been confirmed changes are not allowed.

To modify the number of passengers, full passenger details, itinerary, fare or travel date, you need to cancel the existing booking and issue a new one.

If you wish to change your booking with Taiwan High Speed Rail, please Contact Us. This option is available until 0 hours before departure, after that time please contact directly with Taiwan High Speed Rail. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Victoria Express, please Contact Us. This option is available until 192 hours before departure, after that time please contact directly with Victoria Express. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of Vietnam Railways, once the booking has been confirmed changes are not allowed.

To modify the number of passengers, full passenger details, itinerary, fare or travel date, you need to cancel the existing booking and issue a new one.

If you wish to change your booking with Violette Trains, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Violette Trains. Change fees will apply.

No ticket change for tickets on public holidays.

The following change terms and conditions apply to our bus fares:

If you wish to change the travel date or departure time, please Contact Us. This option is available until 24 hours before departure. Change fees may apply.

- 5% of the ticket fare + 20,000 VND per ticket if 96 hours to departure
- 20% of the ticket fare + 20,000 VND per ticket if 48 hours to 95 hours to departure
- 40% of the ticket fare + 20,000 VND per ticket if 24 hours to 47 hours to departure
- No ticket change if less than 24 hours to departure or departure on public holiday

In accordance with the policy of 407 Pattana, once the booking has been confirmed changes are not allowed.

In accordance with the policy of 966800, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Aerobus, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Air Muang Loei, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Air Ubon, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Air Udon, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Alisan Coach, once the booking has been confirmed changes are not allowed.

In accordance with the policy of An Binh, once the booking has been confirmed changes are not allowed.

If you wish to change your booking with An Phu, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with An Phu. Change fees will apply.

- 20% per ticket if 72 hours or more to departure.
- No ticket change if less than 72 hours to departure.

No ticket change for tickets on public holidays.

If you wish to change your booking with Asia Van Transfer, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Asia Van Transfer. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of Bangkok Busline, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Bao Khang Limousine, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Bay Lang, once the booking has been confirmed changes are not allowed.

If you wish to change your booking with Bayon VIP, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Bayon VIP. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Bell Travel Service, please Contact Us. This option is available until 96 hours before departure, after that time please contact directly with Bell Travel Service. Change fees will apply.

- 30 THB per ticket if 96 hours or more to departure.
- No ticket change if less than 96 hours to departure.

No ticket change for tickets on public holidays.

In accordance with the policy of Billion Stars, once the booking has been confirmed changes are not allowed.

If you wish to change your booking with Binh Minh Limousine, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Binh Minh Limousine. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Bokor Transport, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Bokor Transport. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of Budsarakam Tour, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Bus Express, once the booking has been confirmed changes are not allowed.

If you wish to change your booking with Cambodia Post VIP Van, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Cambodia Post VIP Van. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Cat Ba Express, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Cat Ba Express. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of Cau Me, once the booking has been confirmed changes are not allowed.

If you wish to change your booking with Champa Tourist Bus, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Champa Tourist Bus. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Champasak Bus, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Champasak Bus. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of Chanapai Tour, once the booking has been confirmed changes are not allowed.

If you wish to change your booking with Chitpasong Bus, please Contact Us. This option is available until 96 hours before departure, after that time please contact directly with Chitpasong Bus. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Choke Anan Tour, please Contact Us. This option is available until 96 hours before departure, after that time please contact directly with Choke Anan Tour. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with CTT Transportation, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with CTT Transportation. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Cuong Lan Bus, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Cuong Lan Bus. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Daiichi Travel, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Daiichi Travel. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of Duong Hong, once the booking has been confirmed changes are not allowed.

If you wish to change your booking with Duy Long, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Duy Long. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Eco Sapa, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Eco Sapa. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Ekareach Express, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Ekareach Express. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Emerald Express, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Emerald Express. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of Esan Tour, once the booking has been confirmed changes are not allowed.

If you wish to change your booking with Express Ha Giang, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Express Ha Giang. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Futa Bus, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Futa Bus. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with G5Car, please Contact Us. This option is available until 34 hours before departure, after that time please contact directly with G5Car. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Giant Ibis, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Giant Ibis. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Good Morning Cat Ba, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Good Morning Cat Ba. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Good Morning Sapa, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Good Morning Sapa. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of Green Bus, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Green Limousine, once the booking has been confirmed changes are not allowed.

If you wish to change your booking with Green Paradise Tours, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Green Paradise Tours. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Ha Giang Limousine Bus, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Ha Giang Limousine Bus. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of Ha Linh Bus, once the booking has been confirmed changes are not allowed.

If you wish to change your booking with Ha Son Hai Van, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Ha Son Hai Van. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of Hai Au, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Hai Van, once the booking has been confirmed changes are not allowed.

If you wish to change your booking with Hanh Cafe, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Hanh Cafe. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Havaz, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Havaz. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Hey Travel, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Hey Travel. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of Hoa Mai, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Hoang Giang, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Hoang Minh, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Hoang Vu Limousine, once the booking has been confirmed changes are not allowed.

If you wish to change your booking with Hoi An Express, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Hoi An Express. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Hung Duc, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Hung Duc. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Hung Thanh, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Hung Thanh. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of Huy Hoang, once the booking has been confirmed changes are not allowed.

If you wish to change your booking with Huyen Chau, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Huyen Chau. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure.

- 30% of the ticket fare + 20,000 VND per ticket if 2 to 4 days to departure
- No ticket change if less than 2 days to departure

If you wish to change your booking with Joyous Journey Express, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Joyous Journey Express. Change fees will apply.

- 20% per ticket if 72 hours or more to departure.
- No ticket change if less than 72 hours to departure.

No ticket change for tickets on public holidays.

If you wish to change your booking with Kampot Express, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Kampot Express. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Ket Doan Bus, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Ket Doan Bus. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of Khánh Hoàn, once the booking has been confirmed changes are not allowed.

In accordance with the policy of King of Bus, once the booking has been confirmed changes are not allowed.

In accordance with the policy of KKKL Express, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Kumho Viet Thanh, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Lac Hong Limousine, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Lao Cai Public Bus, once the booking has been confirmed changes are not allowed.

If you wish to change your booking with Lao-Thai International Bus, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Lao-Thai International Bus. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Laos Public Bus, please Contact Us. This option is available until 96 hours before departure, after that time please contact directly with Laos Public Bus. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of Lien Hung, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Lignite Tour, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Loc Phat Limousine, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Long Thinh, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Lotus Phibun Tour, once the booking has been confirmed changes are not allowed.

If you wish to change your booking with Mai Linh, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Mai Linh. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Malany Bus, please Contact Us. This option is available until 96 hours before departure, after that time please contact directly with Malany Bus. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Meanchey VIP Express, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Meanchey VIP Express. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Mekong Express, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Mekong Express. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of My Duyen, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Nakhonchai Air, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Naluang Station, once the booking has been confirmed changes are not allowed.

To modify the number of passengers, full passenger details, itinerary, fare or travel date, you need to cancel the existing booking and issue a new one.

If you wish to change your booking with Nattakan Transportation, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Nattakan Transportation. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of Ngoc Anh, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Nguyen Kim Limousine, once the booking has been confirmed changes are not allowed.

If you wish to change your booking with Ninh Binh Excursion Transport, please Contact Us. This option is available until 96 hours before departure, after that time please contact directly with Ninh Binh Excursion Transport. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of Ninh Quynh, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Perdana Express, once the booking has been confirmed changes are not allowed.

If you wish to change your booking with Phantip Travel, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Phantip Travel. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of Phu Kradueng Tour, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Phuc Hai, once the booking has been confirmed changes are not allowed.

If you wish to change your booking with Phuc Xuyen, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Phuc Xuyen. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of Phuket Travel, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Plusliner, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Porn Piriya Tour, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Prempracha, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Quang Hanh, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Quang Nghi, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Quang Tuyen, once the booking has been confirmed changes are not allowed.

If you wish to change your booking with Queen Cafe Bus, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Queen Cafe Bus. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of Rang Dong, once the booking has been confirmed changes are not allowed.

If you wish to change your booking with Rithya Mondulkiri Express, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Rithya Mondulkiri Express. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Sao Viet, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Sao Viet. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Sapaco, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Sapaco. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of Sawasdee All Thai, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Sawasdee Esan, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Sawasdee Surin, once the booking has been confirmed changes are not allowed.

If you wish to change your booking with Saysamon Transports, please Contact Us. This option is available until 96 hours before departure, after that time please contact directly with Saysamon Transports. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Son Duc, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Son Duc. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Sorya Transport, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Sorya Transport. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of Starmart Express, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Sun Bus, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Super Nice Express, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Tara Tour and Travel, once the booking has been confirmed changes are not allowed.

If you wish to change your booking with TCT Mondulkiri Express, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with TCT Mondulkiri Express. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Thai Sriram, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Thai Sriram. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Thai-Lao International Bus, please Contact Us. This option is available until 96 hours before departure, after that time please contact directly with Thai-Lao International Bus. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Thang Vang, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Thang Vang. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of Thanh Buoi Bus, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Thanh Ly, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Thao Chau, once the booking has been confirmed changes are not allowed.

In accordance with the policy of The Anh, once the booking has been confirmed changes are not allowed.

In accordance with the policy of The Long Travel, once the booking has been confirmed changes are not allowed.

If you wish to change your booking with The Sinh Tourist, please Contact Us. This option is available until 120 hours before departure, after that time please contact directly with The Sinh Tourist. Change fees will apply.

- 10% per ticket if 120 hours or more to departure.
- No ticket change if less than 120 hours to departure.

No ticket change for tickets on public holidays.

In accordance with the policy of Thien Thanh Limousine, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Thinh Phat Limousine, once the booking has been confirmed changes are not allowed.

If you wish to change your booking with Thongly Bus, please Contact Us. This option is available until 96 hours before departure, after that time please contact directly with Thongly Bus. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of Transnasional, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Transtar, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Transtar Travel Pte LTD, once the booking has been confirmed changes are not allowed.

If you wish to change your booking with Travel Mart, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Travel Mart. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Truly Ha Giang, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Truly Ha Giang. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Tung Mau, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Tung Mau. Change fees will apply.

- 15% per ticket if 72 hours or more to departure.
- No ticket change if less than 72 hours to departure.

No ticket change for tickets on public holidays.

In accordance with the policy of Unititi, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Vie Limousine, once the booking has been confirmed changes are not allowed.

If you wish to change your booking with Virak Buntham, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Virak Buntham. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Vu Linh, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Vu Linh. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Xe Luxury, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Xe Luxury. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of Xuan Trang Limousine, once the booking has been confirmed changes are not allowed.

The following change terms and conditions apply to our ferry fares:

If you wish to change your booking with Andaman Wave Master, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Andaman Wave Master. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Angkor Express Boat, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Angkor Express Boat. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of Batam Fast Ferry, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Bintan Resort Ferry, once the booking has been confirmed changes are not allowed.

If you wish to change your booking with Boonsiri, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Boonsiri. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Buva Sea Cambodia, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Buva Sea Cambodia. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of Cat Ba Island, once the booking has been confirmed changes are not allowed.

To modify the number of passengers, full passenger details, itinerary, fare or travel date, you need to cancel the existing booking and issue a new one.

If you wish to change your booking with CC Blue Sea, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with CC Blue Sea. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of CKSP, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Cotai Water Jet, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Greenlines DP, once the booking has been confirmed changes are not allowed.

To modify the number of passengers, full passenger details, itinerary, fare or travel date, you need to cancel the existing booking and issue a new one.

If you wish to change your booking with GTVC Speed Boat, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with GTVC Speed Boat. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of Hang Chau Tourist, once the booking has been confirmed changes are not allowed.

To modify the number of passengers, full passenger details, itinerary, fare or travel date, you need to cancel the existing booking and issue a new one.

If you wish to change your booking with Island SpeedFerry, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Island SpeedFerry. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of Limbongan Maju, once the booking has been confirmed changes are not allowed.

In accordance with the policy of Lomprayah, once the booking has been confirmed changes are not allowed.

To modify the number of passengers, full passenger details, itinerary, fare or travel date, you need to cancel the existing booking and issue a new one.

If you wish to change your booking with Mandarin Cruises, please Contact Us. This option is available until 192 hours before departure, after that time please contact directly with Mandarin Cruises. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of Ngoc Thanh Speed Ferry, once the booking has been confirmed changes are not allowed.

If you wish to change your booking with Phu Quoc Express, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Phu Quoc Express. Change fees will apply.

- 20% per ticket if 48 hours or more to departure.
- No ticket change if less than 48 hours to departure.

No ticket change for tickets on public holidays.

If you wish to change your booking with Raja Ferry Port, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Raja Ferry Port. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Raja Ferry Port, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Raja Ferry Port. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Royal Passenger Liner, please Contact Us. This option is available until 96 hours before departure, after that time please contact directly with Royal Passenger Liner. Change fees will apply.

No ticket change for tickets on public holidays.

If you wish to change your booking with Speed Ferry Cambodia, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Speed Ferry Cambodia. Change fees will apply.

No ticket change for tickets on public holidays.

In accordance with the policy of Super Fast Ferry, once the booking has been confirmed changes are not allowed.

If you wish to change your booking with Superdong Speed Ferry, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Superdong Speed Ferry. Change fees will apply.

- 30% per ticket if 48 hours or more to departure.
- No ticket change if less than 48 hours to departure.

No ticket change for tickets on public holidays.

If you wish to change your booking with Tigerline Ferry, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Tigerline Ferry. Change fees will apply.

No ticket change for tickets on public holidays.

In case you booked through our website, you may request a cancellation of your booking according to the following terms:

Missed check-in or failure to board within the required time will result in no refund. Cancellation after departure is not permitted.

Cancellation before departure is permitted according to the terms of the Passenger Carrier.

The following cancellation terms and conditions apply to our flight fares:

If you wish to cancel your booking with 9 Air, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with 9 Air. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of 9 Air.

If you wish to cancel your booking with Air Busan, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Air Busan. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Air Busan.

If you wish to cancel your booking with Air China, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Air China. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Air China.

If you wish to cancel your booking with Air Do, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Air Do. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Air Do.

If you wish to cancel your booking with Air India, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Air India. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Air India.

If you wish to cancel your booking with Air India Express, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Air India Express. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Air India Express.

If you wish to cancel your booking with Air KBZ, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Air KBZ. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Air KBZ.

If you wish to cancel your booking with Air Macau, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Air Macau. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Air Macau.

If you wish to cancel your booking with Air New Zealand, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Air New Zealand. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Air New Zealand.

If you wish to cancel your booking with Air Seoul, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Air Seoul. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Air Seoul.

In accordance with the policy of AirAsia, tickets are non-refundable.

For more information, please read the fare rules and policies of AirAsia.

In accordance with the policy of AirAsia India, tickets are non-refundable.

For more information, please read the fare rules and policies of AirAsia India.

In accordance with the policy of AirAsia Japan, tickets are non-refundable.

For more information, please read the fare rules and policies of AirAsia Japan.

In accordance with the policy of AirAsia X, tickets are non-refundable.

For more information, please read the fare rules and policies of AirAsia X.

If you wish to cancel your booking with AirSWIFT, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with AirSWIFT. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of AirSWIFT.

If you wish to cancel your booking with All Nippon Airways, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with All Nippon Airways. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of All Nippon Airways.

If you wish to cancel your booking with Asiana Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Asiana Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Asiana Airlines.

If you wish to cancel your booking with Bamboo Airways, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Bamboo Airways. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Bamboo Airways.

If you wish to cancel your booking with Bangkok Airways, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Bangkok Airways. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Bangkok Airways.

If you wish to cancel your booking with Batik Air, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Batik Air. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Batik Air.

If you wish to cancel your booking with Beijing Capital Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Beijing Capital Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Beijing Capital Airlines.

If you wish to cancel your booking with Biman Bangladesh Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Biman Bangladesh Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Biman Bangladesh Airlines.

If you wish to cancel your booking with Cambodia Airways, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Cambodia Airways. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Cambodia Airways.

If you wish to cancel your booking with Cambodia Angkor Air, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Cambodia Angkor Air. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Cambodia Angkor Air.

If you wish to cancel your booking with Cathay Dragon, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Cathay Dragon. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Cathay Dragon.

If you wish to cancel your booking with Cathay Pacific, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Cathay Pacific. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Cathay Pacific.

In accordance with the policy of Cebgo, tickets are non-refundable.

For more information, please read the fare rules and policies of Cebgo.

In accordance with the policy of Cebu Pacific, tickets are non-refundable.

For more information, please read the fare rules and policies of Cebu Pacific.

In accordance with the policy of Chengdu Airlines, tickets are non-refundable.

For more information, please read the fare rules and policies of Chengdu Airlines.

If you wish to cancel your booking with China Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with China Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of China Airlines.

If you wish to cancel your booking with China Eastern Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with China Eastern Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of China Eastern Airlines.

If you wish to cancel your booking with China Southern Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with China Southern Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of China Southern Airlines.

If you wish to cancel your booking with China United Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with China United Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of China United Airlines.

In accordance with the policy of Citilink, tickets are non-refundable.

For more information, please read the fare rules and policies of Citilink.

If you wish to cancel your booking with Donghai Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Donghai Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Donghai Airlines.

If you wish to cancel your booking with Eastar Jet, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 48 hours before departure, after that time please contact directly with Eastar Jet. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Eastar Jet.

If you wish to cancel your booking with Emirates, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Emirates. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Emirates.

If you wish to cancel your booking with Etihad Airways, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Etihad Airways. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Etihad Airways.

If you wish to cancel your booking with Eva Air, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Eva Air. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Eva Air.

If you wish to cancel your booking with Firefly, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Firefly. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Firefly.

If you wish to cancel your booking with Fuji Dream Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Fuji Dream Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Fuji Dream Airlines.

If you wish to cancel your booking with Garuda Indonesia, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Garuda Indonesia. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Garuda Indonesia.

If you wish to cancel your booking with GoAir, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with GoAir. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of GoAir.

If you wish to cancel your booking with Golden Myanmar Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Golden Myanmar Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Golden Myanmar Airlines.

If you wish to cancel your booking with Hainan Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Hainan Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Hainan Airlines.

If you wish to cancel your booking with Hebei Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Hebei Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Hebei Airlines.

If you wish to cancel your booking with Himalaya Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Himalaya Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Himalaya Airlines.

If you wish to cancel your booking with Hong Kong Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Hong Kong Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Hong Kong Airlines.

If you wish to cancel your booking with Hong Kong Express, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Hong Kong Express. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Hong Kong Express.

If you wish to cancel your booking with IndiGo, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with IndiGo. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of IndiGo.

In accordance with the policy of Indonesia AirAsia, tickets are non-refundable.

For more information, please read the fare rules and policies of Indonesia AirAsia.

If you wish to cancel your booking with JAL Express, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with JAL Express. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of JAL Express.

If you wish to cancel your booking with Japan Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Japan Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Japan Airlines.

If you wish to cancel your booking with Japan Transocean Air, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Japan Transocean Air. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Japan Transocean Air.

If you wish to cancel your booking with JC International Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with JC International Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of JC International Airlines.

If you wish to cancel your booking with Jeju Air, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Jeju Air. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Jeju Air.

If you wish to cancel your booking with Jetstar Airways, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Jetstar Airways. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Jetstar Airways.

If you wish to cancel your booking with Jetstar Asia Airways, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Jetstar Asia Airways. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Jetstar Asia Airways.

If you wish to cancel your booking with Jetstar Japan, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Jetstar Japan. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Jetstar Japan.

If you wish to cancel your booking with Jetstar Pacific Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Jetstar Pacific Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Jetstar Pacific Airlines.

If you wish to cancel your booking with Jin Air, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Jin Air. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Jin Air.

If you wish to cancel your booking with Juneyao Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Juneyao Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Juneyao Airlines.

If you wish to cancel your booking with Korean Air, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Korean Air. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Korean Air.

If you wish to cancel your booking with Kunming Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Kunming Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Kunming Airlines.

If you wish to cancel your booking with Lanmei Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Lanmei Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Lanmei Airlines.

If you wish to cancel your booking with Lao Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Lao Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Lao Airlines.

If you wish to cancel your booking with Lion Air, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Lion Air. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Lion Air.

If you wish to cancel your booking with Lucky Air, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Lucky Air. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Lucky Air.

If you wish to cancel your booking with Malaysia Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Malaysia Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Malaysia Airlines.

If you wish to cancel your booking with Maldivian, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Maldivian. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Maldivian.

If you wish to cancel your booking with Malindo Air, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 96 hours before departure, after that time please contact directly with Malindo Air. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Malindo Air.

If you wish to cancel your booking with Mandarin Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Mandarin Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Mandarin Airlines.

If you wish to cancel your booking with Mann Yadanarpon Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Mann Yadanarpon Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Mann Yadanarpon Airlines.

If you wish to cancel your booking with MIAT Mongolian Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with MIAT Mongolian Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of MIAT Mongolian Airlines.

If you wish to cancel your booking with Myanmar Airways International, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Myanmar Airways International. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Myanmar Airways International.

If you wish to cancel your booking with Myanmar National Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Myanmar National Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Myanmar National Airlines.

If you wish to cancel your booking with NAM Air, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with NAM Air. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of NAM Air.

If you wish to cancel your booking with Nepal Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Nepal Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Nepal Airlines.

In accordance with the policy of Nok Air, tickets are non-refundable.

For more information, please read the fare rules and policies of Nok Air.

In accordance with the policy of NokScoot, tickets are non-refundable.

For more information, please read the fare rules and policies of NokScoot.

If you wish to cancel your booking with Okay Airways, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Okay Airways. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Okay Airways.

If you wish to cancel your booking with Pakistan International Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Pakistan International Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Pakistan International Airlines.

In accordance with the policy of Pan Pacific Airlines, tickets are non-refundable.

For more information, please read the fare rules and policies of Pan Pacific Airlines.

If you wish to cancel your booking with Peach, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Peach. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Peach.

If you wish to cancel your booking with Philippine Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Philippine Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Philippine Airlines.

In accordance with the policy of Philippines AirAsia, tickets are non-refundable.

For more information, please read the fare rules and policies of Philippines AirAsia.

If you wish to cancel your booking with Qantas, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Qantas. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Qantas.

If you wish to cancel your booking with Qatar Airways, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Qatar Airways. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Qatar Airways.

If you wish to cancel your booking with Qingdao Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Qingdao Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Qingdao Airlines.

If you wish to cancel your booking with Royal Brunei Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Royal Brunei Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Royal Brunei Airlines.

In accordance with the policy of Scoot, tickets are non-refundable.

For more information, please read the fare rules and policies of Scoot.

If you wish to cancel your booking with Shandong Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Shandong Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Shandong Airlines.

If you wish to cancel your booking with Shanghai Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Shanghai Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Shanghai Airlines.

If you wish to cancel your booking with Shenzhen Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Shenzhen Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Shenzhen Airlines.

If you wish to cancel your booking with Sichuan Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Sichuan Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Sichuan Airlines.

If you wish to cancel your booking with Silk Air, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Silk Air. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Silk Air.

If you wish to cancel your booking with Singapore Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Singapore Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Singapore Airlines.

If you wish to cancel your booking with SpiceJet, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with SpiceJet. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of SpiceJet.

If you wish to cancel your booking with Spring Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 96 hours before departure, after that time please contact directly with Spring Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Spring Airlines.

If you wish to cancel your booking with Spring Airlines Japan, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 96 hours before departure, after that time please contact directly with Spring Airlines Japan. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Spring Airlines Japan.

If you wish to cancel your booking with SriLankan Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with SriLankan Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of SriLankan Airlines.

If you wish to cancel your booking with Sriwijaya Air, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Sriwijaya Air. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Sriwijaya Air.

If you wish to cancel your booking with T'way Air, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with T'way Air. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of T'way Air.

In accordance with the policy of Thai AirAsia, tickets are non-refundable.

For more information, please read the fare rules and policies of Thai AirAsia.

In accordance with the policy of Thai AirAsia X, tickets are non-refundable.

For more information, please read the fare rules and policies of Thai AirAsia X.

If you wish to cancel your booking with Thai Airways, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Thai Airways. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Thai Airways.

If you wish to cancel your booking with Thai Lion Air, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Thai Lion Air. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Thai Lion Air.

If you wish to cancel your booking with Thai Smile Airways, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Thai Smile Airways. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Thai Smile Airways.

In accordance with the policy of Thai VietJet Air, tickets are non-refundable.

For more information, please read the fare rules and policies of Thai VietJet Air.

If you wish to cancel your booking with Tianjin Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Tianjin Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Tianjin Airlines.

In accordance with the policy of Tigerair Australia, tickets are non-refundable.

For more information, please read the fare rules and policies of Tigerair Australia.

In accordance with the policy of Tigerair Taiwan, tickets are non-refundable.

For more information, please read the fare rules and policies of Tigerair Taiwan.

If you wish to cancel your booking with Uni Air, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Uni Air. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Uni Air.

If you wish to cancel your booking with Urumqi Air, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Urumqi Air. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Urumqi Air.

If you wish to cancel your booking with Vanilla Air, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Vanilla Air. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Vanilla Air.

In accordance with the policy of VietJet Air, tickets are non-refundable.

For more information, please read the fare rules and policies of VietJet Air.

If you wish to cancel your booking with Vietnam Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Vietnam Airlines. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Vietnam Airlines.

If you wish to cancel your booking with Virgin Australia, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Virgin Australia. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Virgin Australia.

If you wish to cancel your booking with XiamenAir, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with XiamenAir. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of XiamenAir.

The following cancellation terms and conditions apply to our train fares:

If you wish to cancel your booking with Chapa Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 day before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 75,000 VND per ticket if the ticket has been issued
- 10% of the ticket fare + 75,000 VND per ticket if 8 to 11 days to departure
- 50% of the ticket fare + 75,000 VND per ticket if 4 to 8 days to departure
- 70% of the ticket fare + 75,000 VND per ticket if 2 to 4 days to departure
- No ticket refund if less than 2 days to departure or departure on public holiday

If you wish to cancel your booking with China Railway, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 72 hours before departure, after that time please contact directly with China Railway. Service fees will not be refunded. Cancellation fees will apply.

- 33% + 20 CNY per ticket if 72 hours or more to departure.
- No ticket refund if less than 72 hours to departure.

No ticket refund for tickets on public holidays.

For the route Nanning-Hanoi:

- No ticket refund.

If you wish to cancel your booking with China Railway, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 24 hours before departure, except in public holidays. No ticket refund if the ticket has already been collected at the station or authorized ticket office.

Service fees will not be refunded. Cancellation fees will apply. Refund amount is subject to the railway authority.

For the route Hanoi-Nanning:

- 33% of the ticket fare + 75,000 VND per ticket if the ticket has been issued.
- No ticket refund if less than 3 days to departure.

For the route Guangzhou-Shenzhen-Hongkong:

- 5% of the ticket fare + 20 CNY per ticket if the ticket has been issued.
- 30% of the ticket fare + 20 CNY per ticket if 2 to 15 days to departure.
- 50% of the ticket fare + 20 CNY per ticket if 1 to 2 days to departure.
- No ticket refund if less than 1 day to departure or departure on public holiday.

For any other route:

- 20 CNY per ticket if the ticked has been issued.
- 5% of the ticket fare + 20 CNY per ticket if 2 to 15 days to departure.
- 10% of the ticket fare + 20 CNY per ticket if 1 to 2 days to departure.
- No ticket refund if less than 1 day to departure or departure on public holiday.

If you wish to cancel your booking with Fanxipan Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 3 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 75,000 VND per ticket if the ticket has been issued
- 50% of the ticket fare + 75,000 VND per ticket if 3 to 6 days to departure
- No ticket refund if less than 3 days to departure or departure on public holiday

If you wish to cancel your booking with JR, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 1 day before departure.

Service fees will not be refunded. Cancellation fees will apply. Refund amount is subject to the railway authority.

- 320 JPY per ticket if the ticket has not been issued.
- No ticket refund once the ticket has been issued.

If you wish to cancel your booking with JR Central, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 5 days before the expected delivery date, after that time the ticket will be issued and cannot be cancelled.

Service fees will not be refunded. Cancellation fees will apply. Refund amount is subject to the railway authority.

- 320 JPY per ticket if the ticket has not been issued.
- No ticket refund once the ticket has been issued.

If you wish to cancel your booking with JR East, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 5 days before the expected delivery date, after that time the ticket will be issued and cannot be cancelled.

Service fees will not be refunded. Cancellation fees will apply. Refund amount is subject to the railway authority.

- 320 JPY per ticket if the ticket has not been issued.
- No ticket refund once the ticket has been issued.

If you wish to cancel your booking with JR West, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 5 days before the expected delivery date, after that time the ticket will be issued and cannot be cancelled.

Service fees will not be refunded. Cancellation fees will apply. Refund amount is subject to the railway authority.

- 320 JPY per ticket if the ticket has not been issued.
- No ticket refund once the ticket has been issued.

If you wish to cancel your booking with King Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 4 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 30% of the ticket fare + 75,000 VND per ticket if 6 to 8 days to departure
- 50% of the ticket fare + 75,000 VND per ticket if 4 to 5 days to departure
- No ticket refund if less than 4 days to departure or departure on public holiday

In accordance with the policy of KTM Berhad, tickets are non-refundable.

If you wish to cancel your booking with Laman Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 14 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 10% of the ticket fare + 75,000 VND per ticket if more than 21 days to departure
- 20% of the ticket fare + 75,000 VND per ticket if 14 to 21 days to departure
- No ticket refund if less than 14 days to departure or departure on public holiday

If you wish to cancel your booking with Lotus Train, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 4 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 10% of the ticket fare + 75,000 VND per ticket if 20 to 29 days to departure
- 20% of the ticket fare + 75,000 VND per ticket if 10 to 19 days to departure
- 30% of the ticket fare + 75,000 VND per ticket if 5 to 9 days to departure
- 50% of the ticket fare + 75,000 VND per ticket if 4 days to departure
- No ticket refund if less than 4 days to departure.

If you wish to cancel your booking with MTR, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 4 days before departure, except in public holidays. No ticket refund if the ticket has already been changed at the station or authorized ticket office.

Service fees will not be refunded. Cancellation fees will apply. Refund amount is subject to the railway authority.

- 50 HKD per ticket if more than 15 days to departure.
- 30% of the ticket fare + 40 HKD per ticket if 4 to 14 days to departure.
- Subject to availability if less than 4 days to departure.
- No ticket refund if less than 30 hours to departure.

If you wish to cancel your booking with New Livitrans Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 75,000 VND per ticket if the ticket has been issued
- 20% of the ticket fare + 75,000 VND per ticket if 4 days to departure
- 50% of the ticket fare + 75,000 VND per ticket if 3 days to departure
- 70% of the ticket fare + 75,000 VND per ticket if 2 day to departure
- No ticket refund if less than 2 days to departure or departure on public holiday

If you wish to cancel your booking with Orient Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 75,000 VND per ticket if the ticket has been issued
- 10% per ticket + 75,000 VND per ticket if 6 to 8 days to departure
- 20% per ticket + 75,000 VND per ticket if 4 to 5 days to departure
- 30% per ticket + 75,000 VND per ticket if 3 days to departure
- 50% per ticket + 75,000 VND per ticket if 2 days to departure
- No ticket refund if less than 2 day to departure or departure on public holiday

In accordance with the policy of Royal Railway, tickets are non-refundable.

If you wish to cancel your booking with Sapaly Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 3 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 75,000 VND per ticket if the ticket has been issued
- 10% of the ticket fare + 75,000 VND per ticket if 9 to 11 days to departure
- 30% of the ticket fare + 75,000 VND per ticket if 7 to 8 days to departure
- 50% of the ticket fare + 75,000 VND per ticket if 5 to 6 days to departure
- 80% of the ticket fare + 75,000 VND per ticket if 3 to 4 days to departure
- No ticket refund if less than 3 days to departure or departure on public holiday

If you wish to cancel your booking with State Railway of Thailand, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 1 day before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20% of fare (or at least 20 THB) + 40/30/20 THB + 100 THB per ticket if more than 4 days before departure
- 50% of fare (or at least 20 THB) + 40/30/20 THB + 100 THB per ticket if 1 to 4 days before departure
- No ticket refund if less than 1 day to departure.

If you wish to cancel your booking with Taiwan High Speed Rail, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 0 hours before departure, after that time please contact directly with Taiwan High Speed Rail. Service fees will not be refunded. Cancellation fees will apply.

- 50 TWD + 50 TWD per ticket if 0 hours or more to departure.
- No ticket refund if less than 0 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Victoria Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 8 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 75,000 VND per ticket if the ticket has been issued
- 50% of the ticket fare + 75,000 VND per ticket if 8 to 15 days to departure
- No ticket refund if less than 8 days to departure

If you wish to cancel your booking at the railway station, please present the e-ticket along with your passport at the counter and claim your refund in cash. This option is available until 4 hours before departure, except in public holidays which is available 24 hours before departure.

Service fees will not be refunded. Cancellation fees will apply.

- For standard tickets, 20% of the ticket fare
- For the route Hanoi - Lao Cai and tickets on public holidays, 50% of the ticket fare
- For promotion tickets, the amount is subject to the railway authority

If you wish to cancel your booking online, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 24 hours before departure, except in public holidays.

Service fees will not be refunded. Cancellation fees will apply.

- For standard tickets, 20% of the ticket fare + 40,000 VND per ticket
- For the route Hanoi - Lao Cai and tickets on public holidays, 50% of the ticket fare + 40,000 VND per ticket
- For promotion tickets, the amount is subject to the railway authority + 40,000 VND per ticket

If you wish to cancel your booking with Violette Trains, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 10% of the ticket fare + 75,000 VND per ticket if 4 days to departure
- 30% of the ticket fare + 75,000 VND per ticket if 3 days to departure
- 50% of the ticket fare + 75,000 VND per ticket if 2 day to departure
- No ticket refund if less than 2 day to departure or departure on public holiday

The following cancellation terms and conditions apply to our bus fares:

If you wish to cancel your booking with 3S Limo, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 48 hours before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20% of the ticket fare + 20,000 VND per ticket if 72 hours to departure
- 50% of the ticket fare + 20,000 VND per ticket if 48 hours to 71 hours to departure
- No refund if less than 48 hours before departure or departure on public holiday

In accordance with the policy of 407 Pattana, tickets are non-refundable.

In accordance with the policy of 966800, tickets are non-refundable.

In accordance with the policy of Aerobus, tickets are non-refundable.

In accordance with the policy of Air Muang Loei, tickets are non-refundable.

In accordance with the policy of Air Ubon, tickets are non-refundable.

In accordance with the policy of Air Udon, tickets are non-refundable.

In accordance with the policy of Alisan Coach, tickets are non-refundable.

In accordance with the policy of An Binh, tickets are non-refundable.

If you wish to cancel your booking with An Phu, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 72 hours before departure, after that time please contact directly with An Phu. Service fees will not be refunded. Cancellation fees will apply.

- 20% + 20,000 VND per ticket if 72 hours or more to departure.
- No ticket refund if less than 72 hours to departure.

No ticket refund for tickets on public holidays.

In accordance with the policy of Asia Van Transfer, tickets are non-refundable.

In accordance with the policy of Bangkok Busline, tickets are non-refundable.

In accordance with the policy of Bao Khang Limousine, tickets are non-refundable.

In accordance with the policy of Bay Lang, tickets are non-refundable.

If you wish to cancel your booking with Bayon VIP, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 72 hours before departure, after that time please contact directly with Bayon VIP. Service fees will not be refunded. Cancellation fees will apply.

- 30% + 1.0 USD per ticket if 72 hours or more to departure.
- No ticket refund if less than 72 hours to departure.

No ticket refund for tickets on public holidays.

In accordance with the policy of Bell Travel Service, tickets are non-refundable.

In accordance with the policy of Billion Stars, tickets are non-refundable.

In accordance with the policy of Binh Minh Limousine, tickets are non-refundable.

If you wish to cancel your booking with Bokor Transport, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 72 hours before departure, after that time please contact directly with Bokor Transport. Service fees will not be refunded. Cancellation fees will apply.

- 30% + 1.0 USD per ticket if 72 hours or more to departure.
- No ticket refund if less than 72 hours to departure.

No ticket refund for tickets on public holidays.

In accordance with the policy of Budsarakam Tour, tickets are non-refundable.

In accordance with the policy of Bus Express, tickets are non-refundable.

If you wish to cancel your booking with Cambodia Post VIP Van, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 72 hours before departure, after that time please contact directly with Cambodia Post VIP Van. Service fees will not be refunded. Cancellation fees will apply.

- 30% + 1.0 USD per ticket if 72 hours or more to departure.
- No ticket refund if less than 72 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Cat Ba Express, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 48 hours before departure, after that time please contact directly with Cat Ba Express. Service fees will not be refunded. Cancellation fees will apply.

- 50% + 20,000 VND per ticket if 48 hours or more to departure.
- No ticket refund if less than 48 hours to departure.

No ticket refund for tickets on public holidays.

In accordance with the policy of Cau Me, tickets are non-refundable.

If you wish to cancel your booking with Champa Tourist Bus, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 48 hours before departure, after that time please contact directly with Champa Tourist Bus. Service fees will not be refunded. Cancellation fees will apply.

- 10% + 20,000 VND per ticket if 48 hours or more to departure.
- No ticket refund if less than 48 hours to departure.

No ticket refund for tickets on public holidays.

In accordance with the policy of Champasak Bus, tickets are non-refundable but exchangeable for up to 12 months from the date of purchase.

In accordance with the policy of Chanapai Tour, tickets are non-refundable.

If you wish to cancel your booking with Chitpasong Bus, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 96 hours before departure, after that time please contact directly with Chitpasong Bus. Service fees will not be refunded. Cancellation fees will apply.

- 3 USD + 1.0 USD per ticket if 96 hours or more to departure.
- No ticket refund if less than 96 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Choke Anan Tour, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 72 hours before departure, after that time please contact directly with Choke Anan Tour. Service fees will not be refunded. Cancellation fees will apply.

- 10% + 40 THB per ticket if 72 hours or more to departure.
- No ticket refund if less than 72 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with CTT Transportation, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 48 hours before departure, after that time please contact directly with CTT Transportation. Service fees will not be refunded. Cancellation fees will apply.

- 0% + 1.0 USD per ticket if 48 hours or more to departure.
- No ticket refund if less than 48 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Cuong Lan Bus, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 48 hours before departure, after that time please contact directly with Cuong Lan Bus. Service fees will not be refunded. Cancellation fees will apply.

- 20% + 20,000 VND per ticket if 48 hours or more to departure.
- No ticket refund if less than 48 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Daiichi Travel, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Daiichi Travel. Service fees will not be refunded. Cancellation fees will apply.

- 20% + 20,000 VND per ticket if 24 hours or more to departure.
- No ticket refund if less than 24 hours to departure.

No ticket refund for tickets on public holidays.

In accordance with the policy of Duong Hong, tickets are non-refundable.

If you wish to cancel your booking with Duy Long, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 48 hours before departure, after that time please contact directly with Duy Long. Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per ticket if 48 hours or more to departure.
- No ticket refund if less than 48 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Eco Sapa, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 96 hours before departure, after that time please contact directly with Eco Sapa. Service fees will not be refunded. Cancellation fees will apply.

- 50% + 20,000 VND per ticket if 96 hours or more to departure.
- No ticket refund if less than 96 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Ekareach Express, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 48 hours before departure, after that time please contact directly with Ekareach Express. Service fees will not be refunded. Cancellation fees will apply.

- 0% + 1.0 USD per ticket if 48 hours or more to departure.
- No ticket refund if less than 48 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Emerald Express, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 48 hours before departure, after that time please contact directly with Emerald Express. Service fees will not be refunded. Cancellation fees will apply.

- 0% + 1.0 USD per ticket if 48 hours or more to departure.
- No ticket refund if less than 48 hours to departure.

No ticket refund for tickets on public holidays.

In accordance with the policy of Esan Tour, tickets are non-refundable.

If you wish to cancel your booking with Express Ha Giang, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 48 hours before departure, after that time please contact directly with Express Ha Giang. Service fees will not be refunded. Cancellation fees will apply.

- 20% + 20,000 VND per ticket if 48 hours or more to departure.
- No ticket refund if less than 48 hours to departure.

No ticket refund for tickets on public holidays.

In accordance with the policy of Futa Bus, tickets are non-refundable.

If you wish to cancel your booking with G5Car, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 48 hours before departure, after that time please contact directly with G5Car. Service fees will not be refunded. Cancellation fees will apply.

In accordance with the policy of Giant Ibis, tickets are non-refundable.

If you wish to cancel your booking with Good Morning Cat Ba, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Good Morning Cat Ba. Service fees will not be refunded. Cancellation fees will apply.

- 20% + 20,000 VND per ticket if 24 hours or more to departure.
- No ticket refund if less than 24 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Good Morning Sapa, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 96 hours before departure, after that time please contact directly with Good Morning Sapa. Service fees will not be refunded. Cancellation fees will apply.

- 50% + 20,000 VND per ticket if 96 hours or more to departure.
- No ticket refund if less than 96 hours to departure.

No ticket refund for tickets on public holidays.

In accordance with the policy of Green Bus, tickets are non-refundable.

In accordance with the policy of Green Limousine, tickets are non-refundable.

In accordance with the policy of Green Paradise Tours, tickets are non-refundable but exchangeable for up to 12 months from the date of purchase.

If you wish to cancel your booking with Ha Giang Limousine Bus, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Ha Giang Limousine Bus. Service fees will not be refunded. Cancellation fees will apply.

- 20% + 20,000 VND per ticket if 24 hours or more to departure.
- No ticket refund if less than 24 hours to departure.

No ticket refund for tickets on public holidays.

In accordance with the policy of Ha Linh Bus, tickets are non-refundable.

If you wish to cancel your booking with Ha Son Hai Van, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 24 hours before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 10% of the ticket fare + 20,000 VND per ticket if 24 hours to departure
- No ticket refund if less than 24 hours to departure

In accordance with the policy of Hai Au, tickets are non-refundable.

In accordance with the policy of Hai Van, tickets are non-refundable.

In accordance with the policy of Hanh Cafe, tickets are non-refundable but exchangeable for up to 3 months from the date of purchase.

If you wish to cancel your booking with Havaz, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Havaz. Service fees will not be refunded. Cancellation fees will apply.

- 20% + 20,000 VND per ticket if 24 hours or more to departure.
- No ticket refund if less than 24 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Hey Travel, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 48 hours before departure, after that time please contact directly with Hey Travel. Service fees will not be refunded. Cancellation fees will apply.

- 20% + 20,000 VND per ticket if 48 hours or more to departure.
- No ticket refund if less than 48 hours to departure.

No ticket refund for tickets on public holidays.

In accordance with the policy of Hoa Mai, tickets are non-refundable.

In accordance with the policy of Hoang Giang, tickets are non-refundable.

In accordance with the policy of Hoang Minh, tickets are non-refundable.

In accordance with the policy of Hoang Vu Limousine, tickets are non-refundable.

If you wish to cancel your booking with Hoi An Express, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 48 hours before departure, after that time please contact directly with Hoi An Express. Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per ticket if 48 hours or more to departure.
- No ticket refund if less than 48 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Hung Duc, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 48 hours before departure, after that time please contact directly with Hung Duc. Service fees will not be refunded. Cancellation fees will apply.

- 20% + 20,000 VND per ticket if 48 hours or more to departure.
- No ticket refund if less than 48 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Hung Thanh, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 24hrs before departure. Service fees will not be refunded. Cancellation fees will apply.

- For standard tickets, 10% of the ticket fare + 20,000 VND per ticket
- For tickets on public holidays, 30% of the ticket fare + 20,000 VND per ticket

In accordance with the policy of Huy Hoang, tickets are non-refundable.

If you wish to cancel your booking with Huyen Chau, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 48 hours before departure, after that time please contact directly with Huyen Chau. Service fees will not be refunded. Cancellation fees will apply.

- 20% + 20,000 VND per ticket if 48 hours or more to departure.
- No ticket refund if less than 48 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Inter Bus Lines, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per ticket if the ticket has been issued
- 30% of the ticket fare + 20,000 VND per ticket if 2 to 4 days to departure
- No ticket refund if less than 2 days to departure

In accordance with the policy of Joyous Journey Express, tickets are non-refundable.

If you wish to cancel your booking with Kampot Express, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 72 hours before departure, after that time please contact directly with Kampot Express. Service fees will not be refunded. Cancellation fees will apply.

- 30% + 1.0 USD per ticket if 72 hours or more to departure.
- No ticket refund if less than 72 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Ket Doan Bus, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 48 hours before departure, after that time please contact directly with Ket Doan Bus. Service fees will not be refunded. Cancellation fees will apply.

In accordance with the policy of Khánh Hoàn, tickets are non-refundable.

In accordance with the policy of King of Bus, tickets are non-refundable.

In accordance with the policy of KKKL Express, tickets are non-refundable.

In accordance with the policy of Kumho Viet Thanh, tickets are non-refundable.

In accordance with the policy of Lac Hong Limousine, tickets are non-refundable.

In accordance with the policy of Lao Cai Public Bus, tickets are non-refundable.

If you wish to cancel your booking with Lao-Thai International Bus, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 96 hours before departure, after that time please contact directly with Lao-Thai International Bus. Service fees will not be refunded. Cancellation fees will apply.

- 3 USD + 1.0 USD per ticket if 96 hours or more to departure.
- No ticket refund if less than 96 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Laos Public Bus, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 96 hours before departure, after that time please contact directly with Laos Public Bus. Service fees will not be refunded. Cancellation fees will apply.

- 3 USD + 1.0 USD per ticket if 96 hours or more to departure.
- No ticket refund if less than 96 hours to departure.

No ticket refund for tickets on public holidays.

In accordance with the policy of Lien Hung, tickets are non-refundable.

In accordance with the policy of Lignite Tour, tickets are non-refundable.

In accordance with the policy of Loc Phat Limousine, tickets are non-refundable.

In accordance with the policy of Long Thinh, tickets are non-refundable.

In accordance with the policy of Lotus Phibun Tour, tickets are non-refundable.

If you wish to cancel your booking with Mai Linh, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 24 hours before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 15% + 20,000 VND per ticket if cancel before 24 hours to departure
- No refund if less than 24 hours before departure or departure on public holiday

If you wish to cancel your booking with Malany Bus, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 96 hours before departure, after that time please contact directly with Malany Bus. Service fees will not be refunded. Cancellation fees will apply.

- 3 USD + 1.0 USD per ticket if 96 hours or more to departure.
- No ticket refund if less than 96 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Meanchey VIP Express, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 72 hours before departure, after that time please contact directly with Meanchey VIP Express. Service fees will not be refunded. Cancellation fees will apply.

- 30% + 1.0 USD per ticket if 72 hours or more to departure.
- No ticket refund if less than 72 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Mekong Express, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 48 hours before departure, after that time please contact directly with Mekong Express. Service fees will not be refunded. Cancellation fees will apply.

- 0% + 1.0 USD per ticket if 48 hours or more to departure.
- No ticket refund if less than 48 hours to departure.

No ticket refund for tickets on public holidays.

In accordance with the policy of My Duyen, tickets are non-refundable.

In accordance with the policy of Nakhonchai Air, tickets are non-refundable.

If you wish to cancel your booking with Naluang Station, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 48 hours before departure, after that time please contact directly with Naluang Station. Service fees will not be refunded. Cancellation fees will apply.

- 30% + 1.0 USD per ticket if 48 hours or more to departure.
- No ticket refund if less than 48 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Nattakan Transportation, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 72 hours before departure, after that time please contact directly with Nattakan Transportation. Service fees will not be refunded. Cancellation fees will apply.

- 30% + 1.0 USD per ticket if 72 hours or more to departure.
- No ticket refund if less than 72 hours to departure.

No ticket refund for tickets on public holidays.

In accordance with the policy of Ngoc Anh, tickets are non-refundable.

In accordance with the policy of Nguyen Kim Limousine, tickets are non-refundable.

If you wish to cancel your booking with Ninh Binh Excursion Transport, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 96 hours before departure, after that time please contact directly with Ninh Binh Excursion Transport. Service fees will not be refunded. Cancellation fees will apply.

- 20% + 20,000 VND per ticket if 96 hours or more to departure.
- No ticket refund if less than 96 hours to departure.

No ticket refund for tickets on public holidays.

In accordance with the policy of Ninh Quynh, tickets are non-refundable.

In accordance with the policy of Perdana Express, tickets are non-refundable.

If you wish to cancel your booking with Phantip Travel, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 96 hours before departure, after that time please contact directly with Phantip Travel. Service fees will not be refunded. Cancellation fees will apply.

- 20% + 40 THB per ticket if 96 hours or more to departure.
- No ticket refund if less than 96 hours to departure.

No ticket refund for tickets on public holidays.

In accordance with the policy of Phu Kradueng Tour, tickets are non-refundable.

In accordance with the policy of Phuc Hai, tickets are non-refundable.

If you wish to cancel your booking with Phuc Xuyen, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 48 hours before departure, after that time please contact directly with Phuc Xuyen. Service fees will not be refunded. Cancellation fees will apply.

- 20% + 20,000 VND per ticket if 48 hours or more to departure.
- No ticket refund if less than 48 hours to departure.

No ticket refund for tickets on public holidays.

In accordance with the policy of Phuket Travel, tickets are non-refundable.

In accordance with the policy of Plusliner, tickets are non-refundable.

In accordance with the policy of Porn Piriya Tour, tickets are non-refundable.

In accordance with the policy of Prempracha, tickets are non-refundable.

In accordance with the policy of Quang Hanh, tickets are non-refundable.

In accordance with the policy of Quang Nghi, tickets are non-refundable.

In accordance with the policy of Quang Tuyen, tickets are non-refundable.

If you wish to cancel your booking with Queen Cafe Bus, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 72 hours before departure, after that time please contact directly with Queen Cafe Bus. Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per ticket if 72 hours or more to departure.
- No ticket refund if less than 72 hours to departure.

No ticket refund for tickets on public holidays.

In accordance with the policy of Rang Dong, tickets are non-refundable.

If you wish to cancel your booking with Rithya Mondulkiri Express, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 48 hours before departure, after that time please contact directly with Rithya Mondulkiri Express. Service fees will not be refunded. Cancellation fees will apply.

- 0% + 1.0 USD per ticket if 48 hours or more to departure.
- No ticket refund if less than 48 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Sao Viet, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 72 hours before departure, after that time please contact directly with Sao Viet. Service fees will not be refunded. Cancellation fees will apply.

- 10% + 20,000 VND per ticket if 72 hours or more to departure.
- No ticket refund if less than 72 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Sapaco, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 24 hours before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 5% + 20,000 VND per ticket if cancel before 72 hours to departure
- 20% + 20,000 VND per ticket if cancel before 48 hours to departure
- 50% + 20,000 VND per ticket if cancel before 24 hours to departure
- No refund if less than 24 hours before departure or departure on public holiday

In accordance with the policy of Sawasdee All Thai, tickets are non-refundable.

In accordance with the policy of Sawasdee Esan, tickets are non-refundable.

In accordance with the policy of Sawasdee Surin, tickets are non-refundable.

If you wish to cancel your booking with Saysamon Transports, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 96 hours before departure, after that time please contact directly with Saysamon Transports. Service fees will not be refunded. Cancellation fees will apply.

- 3 USD + 1.0 USD per ticket if 96 hours or more to departure.
- No ticket refund if less than 96 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Son Duc, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 72 hours before departure, after that time please contact directly with Son Duc. Service fees will not be refunded. Cancellation fees will apply.

- 10% + 1.0 USD per ticket if 72 hours or more to departure.
- No ticket refund if less than 72 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Sorya Transport, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 72 hours before departure, after that time please contact directly with Sorya Transport. Service fees will not be refunded. Cancellation fees will apply.

- 30% + 1.0 USD per ticket if 72 hours or more to departure.
- No ticket refund if less than 72 hours to departure.

No ticket refund for tickets on public holidays.

In accordance with the policy of Starmart Express, tickets are non-refundable.

In accordance with the policy of Sun Bus, tickets are non-refundable.

In accordance with the policy of Super Nice Express, tickets are non-refundable.

In accordance with the policy of Tara Tour and Travel, tickets are non-refundable.

If you wish to cancel your booking with TCT Mondulkiri Express, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 72 hours before departure, after that time please contact directly with TCT Mondulkiri Express. Service fees will not be refunded. Cancellation fees will apply.

- 30% + 1.0 USD per ticket if 72 hours or more to departure.
- No ticket refund if less than 72 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Thai Sriram, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 72 hours before departure, after that time please contact directly with Thai Sriram. Service fees will not be refunded. Cancellation fees will apply.

- 20% + 40 THB per ticket if 72 hours or more to departure.
- No ticket refund if less than 72 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Thai-Lao International Bus, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 96 hours before departure, after that time please contact directly with Thai-Lao International Bus. Service fees will not be refunded. Cancellation fees will apply.

- 3 USD + 1.0 USD per ticket if 96 hours or more to departure.
- No ticket refund if less than 96 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Thang Vang, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 48 hours before departure, after that time please contact directly with Thang Vang. Service fees will not be refunded. Cancellation fees will apply.

- 0% + 1.0 USD per ticket if 48 hours or more to departure.
- No ticket refund if less than 48 hours to departure.

No ticket refund for tickets on public holidays.

In accordance with the policy of Thanh Buoi Bus, tickets are non-refundable.

In accordance with the policy of Thanh Ly, tickets are non-refundable.

In accordance with the policy of Thao Chau, tickets are non-refundable.

In accordance with the policy of The Anh, tickets are non-refundable.

In accordance with the policy of The Long Travel, tickets are non-refundable.

If you wish to cancel your booking with The Sinh Tourist, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 120 hours before departure, after that time please contact directly with The Sinh Tourist. Service fees will not be refunded. Cancellation fees will apply.

- 20% + 20,000 VND per ticket if 120 hours or more to departure.
- No ticket refund if less than 120 hours to departure.

No ticket refund for tickets on public holidays.

In accordance with the policy of Thien Thanh Limousine, tickets are non-refundable.

In accordance with the policy of Thinh Phat Limousine, tickets are non-refundable.

If you wish to cancel your booking with Thongly Bus, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 96 hours before departure, after that time please contact directly with Thongly Bus. Service fees will not be refunded. Cancellation fees will apply.

- 3 USD + 1.0 USD per ticket if 96 hours or more to departure.
- No ticket refund if less than 96 hours to departure.

No ticket refund for tickets on public holidays.

In accordance with the policy of Transnasional, tickets are non-refundable.

In accordance with the policy of Transtar, tickets are non-refundable.

In accordance with the policy of Transtar Travel Pte LTD, tickets are non-refundable.

If you wish to cancel your booking with Travel Mart, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 72 hours before departure, after that time please contact directly with Travel Mart. Service fees will not be refunded. Cancellation fees will apply.

- 20% + 40 THB per ticket if 72 hours or more to departure.
- No ticket refund if less than 72 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Truly Ha Giang, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 48 hours before departure, after that time please contact directly with Truly Ha Giang. Service fees will not be refunded. Cancellation fees will apply.

- 20% + 20,000 VND per ticket if 48 hours or more to departure.
- No ticket refund if less than 48 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Tung Mau, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 72 hours before departure, after that time please contact directly with Tung Mau. Service fees will not be refunded. Cancellation fees will apply.

- 15% + 20,000 VND per ticket if 72 hours or more to departure.
- No ticket refund if less than 72 hours to departure.

No ticket refund for tickets on public holidays.

In accordance with the policy of Unititi, tickets are non-refundable.

In accordance with the policy of Vie Limousine, tickets are non-refundable.

If you wish to cancel your booking with Virak Buntham, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 48 hours before departure, after that time please contact directly with Virak Buntham. Service fees will not be refunded. Cancellation fees will apply.

- 0% + 1.0 USD per ticket if 48 hours or more to departure.
- No ticket refund if less than 48 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Vu Linh, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 24 hours before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 10% + 20,000 VND per ticket if cancel before 48 hours to departure
- 30% + 20,000 VND per ticket if cancel before 24 hours to departure
- No refund if less than 24 hours before departure

If you wish to cancel your booking with Xe Luxury, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 48 hours before departure, after that time please contact directly with Xe Luxury. Service fees will not be refunded. Cancellation fees will apply.

- 20% + 20,000 VND per ticket if 48 hours or more to departure.
- No ticket refund if less than 48 hours to departure.

No ticket refund for tickets on public holidays.

In accordance with the policy of Xuan Trang Limousine, tickets are non-refundable.

The following cancellation terms and conditions apply to our ferry fares:

If you wish to cancel your booking with Andaman Wave Master, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 48 hours before departure, after that time please contact directly with Andaman Wave Master. Service fees will not be refunded. Cancellation fees will apply.

- 20% + 40 THB per ticket if 48 hours or more to departure.
- No ticket refund if less than 48 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Angkor Express Boat, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 72 hours before departure, after that time please contact directly with Angkor Express Boat. Service fees will not be refunded. Cancellation fees will apply.

- 30% + 1.0 USD per ticket if 72 hours or more to departure.
- No ticket refund if less than 72 hours to departure.

No ticket refund for tickets on public holidays.

In accordance with the policy of Batam Fast Ferry, tickets are non-refundable.

In accordance with the policy of Bintan Resort Ferry, tickets are non-refundable.

If you wish to cancel your booking with Boonsiri, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 72 hours before departure, after that time please contact directly with Boonsiri. Service fees will not be refunded. Cancellation fees will apply.

If you wish to cancel your booking with Buva Sea Cambodia, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 48 hours before departure, after that time please contact directly with Buva Sea Cambodia. Service fees will not be refunded. Cancellation fees will apply.

- 1.0 USD per ticket if 48 hours or more to departure.
- No ticket refund if less than 48 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Cat Ba Island, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure. Cancellation after that time or after departure is not permitted. Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per ticket if the ticket has been issued
- 50% per ticket + 20,000 VND per ticket if 2 to 8 days to departure
- No ticket refund if less than 2 day to departure or departure on public holiday

If you wish to cancel your booking with CC Blue Sea, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 48 hours before departure, after that time please contact directly with CC Blue Sea. Service fees will not be refunded. Cancellation fees will apply.

- 1.0 USD per ticket if 48 hours or more to departure.
- No ticket refund if less than 48 hours to departure.

No ticket refund for tickets on public holidays.

In accordance with the policy of CKSP, tickets are non-refundable.

In accordance with the policy of Cotai Water Jet, tickets are non-refundable.

If you wish to cancel your booking with Greenlines DP, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Greenlines DP. Service fees will not be refunded. Cancellation fees will apply.

- 20% + 20,000 VND per ticket if 24 hours or more to departure.
- No ticket refund if less than 24 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with GTVC Speed Boat, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 48 hours before departure, after that time please contact directly with GTVC Speed Boat. Service fees will not be refunded. Cancellation fees will apply.

- 1.0 USD per ticket if 48 hours or more to departure.
- No ticket refund if less than 48 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Hang Chau Tourist, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 3 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per ticket if the ticket has been issued
- 30% of the ticket fare + 20,000 VND per ticket if 3 to 8 days to departure
- No ticket refund if less than 3 days to departure

If you wish to cancel your booking with Island SpeedFerry, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 48 hours before departure, after that time please contact directly with Island SpeedFerry. Service fees will not be refunded. Cancellation fees will apply.

- 1.0 USD per ticket if 48 hours or more to departure.
- No ticket refund if less than 48 hours to departure.

No ticket refund for tickets on public holidays.

In accordance with the policy of Limbongan Maju, tickets are non-refundable.

If you wish to cancel your booking with Lomprayah, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 96 hours before departure, after that time please contact directly with Lomprayah. Service fees will not be refunded. Cancellation fees will apply.

- 50% + 40 THB per ticket if 96 hours or more to departure.
- No ticket refund if less than 96 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Mandarin Cruises, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 120 hours before departure, after that time please contact directly with Mandarin Cruises. Service fees will not be refunded. Cancellation fees will apply.

- 50% + 20,000 VND per ticket if 120 hours or more to departure.
- No ticket refund if less than 120 hours to departure.

No ticket refund for tickets on public holidays.

In accordance with the policy of Ngoc Thanh Speed Ferry, tickets are non-refundable.

If you wish to cancel your booking with Phu Quoc Express, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 48 hours before departure, after that time please contact directly with Phu Quoc Express. Service fees will not be refunded. Cancellation fees will apply.

- 20% + 20,000 VND per ticket if 48 hours or more to departure.
- No ticket refund if less than 48 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Raja Ferry Port, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 48 hours before departure, after that time please contact directly with Raja Ferry Port. Service fees will not be refunded. Cancellation fees will apply.

- 20% + 40 THB per ticket if 48 hours or more to departure.
- No ticket refund if less than 48 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Raja Ferry Port, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 48 hours before departure, after that time please contact directly with Raja Ferry Port. Service fees will not be refunded. Cancellation fees will apply.

- 20% + 40 THB per ticket if 48 hours or more to departure.
- No ticket refund if less than 48 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Royal Passenger Liner, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 96 hours before departure, after that time please contact directly with Royal Passenger Liner. Service fees will not be refunded. Cancellation fees will apply.

- 20% + 40 THB per ticket if 96 hours or more to departure.
- No ticket refund if less than 96 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Speed Ferry Cambodia, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 96 hours before departure, after that time please contact directly with Speed Ferry Cambodia. Service fees will not be refunded. Cancellation fees will apply.

- 5$ + 1.0 USD per ticket if 96 hours or more to departure.
- No ticket refund if less than 96 hours to departure.

No ticket refund for tickets on public holidays.

In accordance with the policy of Super Fast Ferry, tickets are non-refundable.

If you wish to cancel your booking with Superdong Speed Ferry, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 72 hours before departure, after that time please contact directly with Superdong Speed Ferry. Service fees will not be refunded. Cancellation fees will apply.

- 30% + 20,000 VND per ticket if 72 hours or more to departure.
- No ticket refund if less than 72 hours to departure.

No ticket refund for tickets on public holidays.

If you wish to cancel your booking with Tigerline Ferry, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 48 hours before departure, after that time please contact directly with Tigerline Ferry. Service fees will not be refunded. Cancellation fees will apply.

- 30 THB + 40 THB per ticket if 48 hours or more to departure.
- No ticket refund if less than 48 hours to departure.

No ticket refund for tickets on public holidays.

In case of refund due to cancellation of the transport service by decision of the Passenger Carrier, you are entitled to receive the amount corresponding to the ticket price. Service fees will not be refunded, as the ticketing service is provided separated from the transportation service.

In case you booked through our website, any partial or total refund will be processed by our accounting department in a period no longer than 15 days, after which you will be notified by email, and the amount refunded should be received in 30-45 days afterwards (depending on the card issuer bank).

5. Protection of Personal Information

Our Privacy Policy explains the terms of how Baolau protects the privacy of personal information.

The use of this website constitutes the agreement to the Privacy Policy.

Your personal information submitted to this website will be used in accordance with our Privacy Policy and as required by law.

For more information, please read our statement, which can be found at https://www.baolau.com/privacy-policy.

6. Rights and Obligations

Baolau is obliged to obtain all the information in this website, including schedule and pricing information, from trusted public domain sources associated to the Passenger Carriers and we are committed to put all our effort to ensure that all the information is complete, precise and updated but since it is supplied by a thirt party ultimately we cannot provide any warranty for its accuracy and reliability.

Baolau is responsible for connecting you with the reservation system of the Passenger Carrier whenever you select an itinerary and you want to make a reservation of any of the transport services included in the itinerary. In case you arrange a booking as a result of your use of this website, Baolau shall support and cooperate with you and the Passenger Carrier to solve any problem occurred during the reservation process.

In case you provide us with any personal information to perform a booking on your behalf, we are obliged to obtain consent and permission from you. Also, we are obliged to collect, manage and store the data according to our Privacy Policy and in compliance with the relevant Terms of Use and Privacy Policy of the Passenger Carriers that will process your booking.

7. No Warranties and Limitation of Liability

The information on this website is provided AS IS without any warranty of any kind, expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property rights.

The text and contents of this website are displayed for informational purposes only, and no warranty is made that the information is error-free, accurate or up-to-date. You understand and you agree that the information of schedules and prices for the transport services is volatile information and it is subject to change any time and without notice, and that the information is supplied by the Passenger Carriers and these third parties are ultimately responsible for any change with no warranty or responsibility of Baolau to control and inform about any of these changes.

Under no circumstances will Baolau be liable for any User Content made available on a third party website, including Facebook or another social media website.

By accessing this website you agree that Baolau and its representatives will not be responsible or liable for any claim, damage, loss or other liability arising from:

(1) The use or misuse of information on this website

(2) The disruption or termination of the normal operations of this website, or the inability to use this website or any content contained in it

(3) The access to information or the processing of merchant transactions on external sites linked to this website, including but not limited to:

the inability to process the booking due to technical reasons

the denial of any particular form of payment by us or the Passenger Carrier during the completion of the booking

the cancellation of the booking due to expiration of the payment deadline specified by us or the Passenger Carrier

(4) The accuracy of the schedules and fares of the transport services announced on this website, including but not limited to:

any difference in the price of the ticket during the completion of the booking

any change or delay in the schedule of departure or arrival after the booking has been confirmed by the Passenger Carrier

(5) The performance of the transport service provided by the Passenger Carrier, including but not limited to:

any overbooking of passengers or the refusal to check in or board the vessel for any reason included in the conditions of carriage of the Passenger Carrier

the cancellation, alteration, interruption, rerouting or delay of the transport service by decision of the Passenger Carrier or due to the weather conditions, union strikes, air traffic control delays or an event of force majeure

the refusal to carry your baggage for any reason included in the conditions of carriage of the Passenger Carrier, or the loss or damage of your baggage

You understand and agree that if you encounter any problems with the performance of the transport service you must resolve your dispute with the Passenger Carrier and that your sole remedy in such circumstances, including any compensation or refund, lies with the Passenger Carrier and not with Baolau.

All above exclusions and limitations apply only to the extent permitted by law.

8. Intellectual Property

You may use this website only for personal and non-commercial purposes.

You may not use, copy, modify, reproduce or distribute the content on this website to any third party by any means, or create any other material using the content on this website, without obtaining the prior written consent of Baolau.

All images, trademarks and brands displayed on this website, whether registered or unregistered, are owned by Baolau and may not be used, copied, distributed or modified in any way without prior written permission of Baolau, except the images and trademarks associated to the Passenger Carriers appearing in this website, in which case the copyright and intellectual property of the information belongs to its rightful owners.

We respect the intellectual property rights of others. If you have reasons to believe that your copyright is being infringed by any content on this website, please contact us through the contact form or send a written notification of such infringement to our company address.

9. Links to External Sites

This website contains links to external sites owned by Passenger Carriers and other third parties.

Baolau does not provide any warranty neither does it accept any liability for the materials contained on external sites, nor is it not obligated to maintain or update the links.

Please, use these links at your own risk.

10. Links from External Sites

Hyperlinks (or links) to this website are permitted to third party external sites. However, external sites are not allowed to embed any frame with the exception of our "Widget" located under https://www.baolau.com/widget or reproduce any partial or whole material from this website or use any technique that modifies the visual appearance of this website without written permission of Baolau.

11. Termination

Baolau reserves the right to terminate access to this website for any reason and without prior notice, without incurring any liability to you whatsoever.

12. Complaint

As a user, you have the right to complain about the quality of the online service provided by Baolau.

If you have reasons to complain about the service or content provided in this website, please contact us through the contact form or send a written complaint to our company address.

After we receive the complaint, Baolau will conduct a verification and answer you or request further information in order to solve your complaint within 30 days.

13. Jurisdiction

The governing law to these Terms of Use and conditions shall be the law of Singapore.

Any dispute shall be subject to the exclusive jurisdiction of the competent courts of the Republic of Singapore.