Introduction
Willer Express is a Japanese bus company serving routes between Tokyo, Sendai, Nagoya and Osaka.
Routes
Passenger class
The following passenger classes are available with Willer Express:
Change policy
The following change terms apply to the bus fares:
Willer Express | Change time/date |
Fare 4-Seat Class | Not permitted |
In accordance with the policy of Willer Express, once the booking has been confirmed changes are not permitted.
To modify the passenger details, the itinerary, the fare or the departure date, you need to cancel the existing booking and make a new booking.
Cancellation policy
The following cancellation terms apply to the bus fares:
Willer Express | Cancellation before departure |
Fare 4-Seat Class | Permitted with fees |
If you wish to cancel your booking with Willer Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.
Service fees will not be refunded. Cancellation fees will apply.
- 20% of the ticket fare + 200 JPY per ticket if 8 to 10 days to departure
- 30% of the ticket fare + 200 JPY per ticket if 3 to 7 days to departure
- 50% of the ticket fare + 200 JPY per ticket if 2 days to departure
- No refund if less than 2 days before departure