QUEEN CAFE

Pick up point was a dark plaza at 23:45. Bus never arrived and I was saved by a local taxi driver who made several phone calls and eventually took me to another location and waited with me until an alternative bus arrived. I don’t think it was the bus I was scheduled on - I think they forgot me! If it wasn’t for the taxi driver’s kindness, I would have been stranded overnight. Really bad. - I would never recommend Queen Cafe bus.. It was my worst experience in Asia. Douglas  

The only issue I had was that the meeting point on the ticket was different from the one sent into the mail. This led to confusion on my end. Bus was ok, some renewal wolud be advised. Problem I had during the trip was that no one told us when we reached our stop i Da Nang. The bus just stopped and some of the people went out. Luckily I was looking at the maps to be sure to not missi it. I think that driver should pay attention on how many passengers need to get off at which stop Nikola  

Correct Laurence  

Le chauffeur conduisait mal (beaucoup de rigidité dans sa conduite, on était secoués tout le temps) et il klaxonnait toutes les 30 secondes (j’ai déjà pris un autre bus qui ne conduisait pas comme ça). Pire trajet de bus que j’ai fait au Vietnam. Victor  

Le bus était super, propre, confortable et le voyage agréable. Le personnel, par contre, super désagréable et nous parlait avec dédain et mépris. Étrange… je pense qu’il n’ont absolument aucune idée de ce qu’est un service client. Qui plus est, au Vietnam où tout le monde est très poli et souriant, ces deux-là avaient l’air complètement incongrus. Giovanni  

Staff unfriendly, chaotic, bus dirty, ride very bumpy, no correct info at booking - we had to change busses Silke  

The ride was overbooked so 2 people were thrown out the bus in the middle of their journey, the bus broke down in the night and poor drivers had to fix it and my seat was dirty. We were lucky enough to reach our destination at least. Not worth the price though. Lotte  

Awful. Would give no stars if possible. We were screamed at by a member of staff for holding up the bus despite having been at the allocated drop off over 45 minutes early and then sent round Nha Trang by the bus company on a wild goose chase (in taxis at our own expense) when the bus did not turn up. We could not get hold of the company and were lucky that your team eventually managed to help us find the bus. A very upsetting experience. David  

Salimos tarde, no hablan nada de inglés. La parada para cenar fue casi a las 12 de la noche, en un sitio sucio y con mala comida( la peor de un viaje de 15 días que llevamos). Estuvieron hablando entre sí a gritos toda la noche. Lo bueno es que el bus estaba limpio y no era incómodo. Carmen  

El autobus bueno, con buenas literas para dormir. Pero llegó 1 hora más tarde de lo qye estaba previsto. Además, no hizo la parada de llegada en el sitio que indicaba el billete como lugar de llegada en Quy Nhon. Tenia que llegar a Big C, y paró antes, lo que provocó que tubiera que andar mucho hasta llegar al hotel. Cuando compré el billete y vi el lugar de llegada, reservé un hotel muy cerca. Pero no ha parado donde ponia en el billete. Cristina  

2 horas de retraso, nos tiraron el equipaje al suelo, y cuando fuimos a cogerlo resulta que había otra mochila de otro pasajero, y la hemos tenido que traer a nuestro hotel. Un desastre .y fuimos en una furgoneta y en un autobus. No solo en un autobus... Juan