Frequently Asked Questions

General

Baolau is a multi-transport travel search engine for Vietnam, Cambodia, Laos and Thailand.

Our mission is to interconnect cities by calculating and comparing travel routes and facilitate ticket booking for any mean of transportation: flights, trains, buses and ferries.

The service is designed to provide information about transport routes by air, railway, road and waterways.

With Baolau, you can...

Compare flights from different airlines, both domestic and international routes.

Check train schedules and fares.

Find bus routes from major bus operators.

Reach islands and coastal destinations by waterways.

Obtain information to transit between airports, train stations, bus terminals and ports by taxi.

Baolau is a free information service and you don't need to register to use it, however we may collect a service fee when we process your reservation.

Whether you access from your computer or your mobile phone you can search transport information and book your tickets anytime, anywhere. If you decide to make a booking with us, we simply collect your personal details so the Transport Provider can issue the ticket.

For more information about how Baolau protects the privacy of personal information please read our Privacy Policy.

All the information of flights, trains, buses and ferries is obtained directly from the Transport Providers. The data is constantly refreshed to offer you schedules and fares updated on real time.

We put our best effort in ensuring that all the information published is precise, but ultimately we cannot provide any warranty for its accuracy. Please note that search results may differ from the actual timetables and prices at the time of booking, and that we are not responsible for the performance of the transport providers, which may be susceptible to overbooking, delays or cancellation of service.

For more information about the General Conditions of the Online Service please read our Terms of Use.

Online booking

We assist in ticket booking for flights, trains, buses and ferries. After searching your itinerary and selecting the most suitable transport option you can proceed directly with ticket booking.

Flights

We integrate ticket booking for domestic and international flights.

At the end of the booking process you will receive the official tickets, which you can use to check-in at the airport. We support Online Payment and accept international credit cards including Visa, MasterCard, American Express and JCB.

You will be required to complete the payment before submitting your order. Your reservation will be processed and you will receive your e-ticket by email, ready to print or carry in your mobile phone or tablet and present at the check-in counter of the airport before boarding the plane.

1
Submit your booking

2
Complete payment

3
Receive e-ticket

4
Check-in at the airport

5
Board the plane

For international routes passengers will be required to comply with immigration procedures and present their passports meeting visa requirements, otherwise boarding may be denied with no right to refund or delay the travel schedule.

Trains

We integrate ticket booking for trains operated by Vietnam Railways, Royal Railway, State Railway of Thailand and private railway companies Victoria Express, Fanxipan Express, King Express, Orient Express, Sapaly Express, Chapa Express, New Livitrans Express, Violette Train and Saigon Golden Train.

At the end of the booking process you will receive the official tickets, which you can use to board the train. We support Online Payment and accept international credit cards including Visa, MasterCard, American Express and JCB.

For bookings with Vietnam Railways, State Railway of Thailand and private railway companies New Livitrans Express and Violette Train, you will be required to complete the payment before submitting your order. Your reservation will be processed and you will receive your e-ticket by email, ready to print and present when boarding the train.

1
Submit your booking

2
Complete payment

3
Receive e-ticket

4
Print boarding pass

5
Board the train

For bookings with Royal Railway and private railway companies Victoria Express, Fanxipan Express, King Express, Orient Express, Sapaly Express, Chapa Express and Saigon Golden Train, you will be required to complete the payment before submitting your order. Your reservation will be processed and you will receive a voucher by email to collect the physical ticket at the station before boarding the train.

1
Submit your booking

2
Complete payment

3
Receive voucher

4
Collect ticket at the station

5
Board the train

For bookings with the international railway service Hanoi-Nanning-Beijing, you will be required to complete the payment before submitting your order. Your reservation will be processed and you will receive a voucher by email to collect the physical ticket at the station before boarding the train.

1
Submit your booking

2
Complete payment

3
Receive voucher

4
Collect ticket at the station

5
Board the train

Passengers will be required to comply with immigration procedures and present their passports with valid visas for Vietnam and China, otherwise boarding may be denied with no right to refund or delay the travel schedule.

- Passport

- Valid visa for Vietnam (except Vietnamese residents)

- Valid visa for China (except Chinese residents)

Passengers will board the train at Gia Lam station in Hanoi at 21:20 PM and arrive to Dong Dang at 01:55 AM, where they must get off and complete immigration exit procedures at Vietnam border. At 02:50 AM the train departs from Dong Dang in Vietnam and arrives at 04:31 AM to Pingxiang in China. At this point, the watch has to be adjusted as there is +1 hour difference with Vietnam. Once in Pingxiang, passengers must get off the train again and complete immigration entry procedures at Chinese border. After entering China passengers will board the train, which departs from Pingxiang at 06:20 AM and continues the journey to Nanning-Beijing.

Buses

We integrate ticket booking for domestic and international bus routes.

At the end of the booking process you will receive the official tickets, which you can use to board the bus. We support Online Payment and accept international credit cards including Visa, MasterCard, American Express and JCB.

You will be required to complete the payment before submitting your order. Your reservation will be processed and you will receive your e-ticket by email, ready to print or carry in your mobile phone or tablet and present at the ticket counter of the station before boarding the bus.

1
Submit your booking

2
Complete payment

3
Receive e-ticket

4
Print ticket

5
Board the bus

For international routes passengers will be required to comply with immigration procedures and present their passports meeting visa requirements, otherwise boarding may be denied with no right to refund or delay the travel schedule.

Ferries

We integrate ticket booking for domestic and international ferry routes.

At the end of the booking process you will receive the official tickets, which you can use to board the ferry. We support Online Payment and accept international credit cards including Visa, MasterCard, American Express and JCB.

You will be required to complete the payment before submitting your order. Your reservation will be processed and you will receive your e-ticket by email, ready to print and present at the port before boarding the ferry.

1
Submit your booking

2
Complete payment

3
Receive e-ticket

4
Print ticket

5
Board the ferry

For international routes passengers will be required to comply with immigration procedures and present their passports meeting visa requirements, otherwise boarding may be denied with no right to refund or delay the travel schedule.

After you submit your order we will be able to process your booking in 24 - 48 hours or, in case of urgent bookings, at least 2 hours before departure time.

If you have not received any communication from us in 24 hours after submitting your order or 2 hours before departure, please inspect the SPAM or Junk Mail folder of your mailbox or check the status of your booking by accessing to Manage your booking. If you have any question, you candirectly using the contact form.

We use OnePAY to process payments with international credit cards. This payment gateway implements security authentication controls Verified by Visa or MasterCard SecureCode. For more information, please follow this link.


What is Verified by Visa or MasterCard SecureCode?

Verified by Visa and MasterCard SecureCode is a Visa / MasterCard program designed to provide online merchants the added security of having Issuing banks authenticate their individual cardholders and qualify their online transactions for fraud protection or chargeback.

If you have enrolled 3D-Secure Program for your card with your Issuing Bank, namely Verified by Visa for Visa or MasterCard SecureCode for MasterCard, you need to enter an online payment password to authorize the payment.

If our website displays the error "Cannot authenticated by 3D-Secure Program. Please contact Issuer Bank." it means that you failed the security authentication. You should confirm with your bank that your credit card has Verified by Visa or MasterCard SecureCode activated and ensure that you have configured the password. Some banks implement fixed password set by the customer and some others send a random code via sms to the customer’s phone number for verification before processing the transaction.

Also, you should confirm that your credit card accepts payments in Vietnam Dong, VND, currency. The transaction may not be successful if the Issuer Bank has not updated the system of Verified by Visa for Visa or MasterCard SecureCode for MasterCard with the format of Vietnam currency.


Complete payment of pending transactions

Once you have enabled security authentication you can use the Booking Reference to Manage your booking and complete the booking process.

When retrieving your booking you will find it in status INCOMPLETE and instructions to complete the payment. We ask you to please try again. If the error persists, we would also ask you to confirm with your bank that your credit card does not restrict payments in foreign countries, including Vietnam. If so, you may need to authorize this option. Finally, you can try using a credit card from a different bank.

If you attempted with different cards and you are unable to complete the payment transaction please Include the error description returned by the payment gateway and your Booking Reference.

Train ticket booking

For trains, ticket booking is available 60-90 days in advance, however fares will open first for the long journeys of the railway line and fares for short journeys begin locked and will open later, usually few weeks or few days before departure, depending on the occupancy rate and with no exact schedule.


FARE NOT YET OPEN

During the time that the sale period is not yet open or it is open but a particular fare is still locked, we will display the fare as "Not yet open".

In this case, we suggest that you check our site regularly and wait for the fare to open or else choose a different fare or a different route, if available. Should you wish to be notified by email when the fare is available for booking, you can subscribe to our automatic Fare Alert service.

If you have a tight schedule and need to travel on a specific train you may consider booking the end-to-end or half-way journey, which usually has all the fares available, in order to secure your tickets as soon as possible. Once you collect the tickets, you can board or get off the train in any station of the railway line. When booking with us, this option does not incur a higher cost of the service fee.


FARE SOLD OUT

During the time that the sale period is open, if all the tickets for a particular fare have been sold already we will display it as "Sold out".

In this case, we suggest that you choose a different fare or a different route, if available.

SEAT or BERTH?

Depending on the distance you may want to travel by Seat or Berth.

Our system allows seat selection when you book for 1 to 4 passengers. First, you can choose the fare: Hard seat, Soft seat, Hard berth or Soft berth. Next, you can select your seats or beds when you enter the passenger information.

In cases where seat selection is not available, we will carefully select the best places for you and your travel company.

Soft seat A/C
6 person sleeper cabin,
Hard berth A/C
4 person sleeper cabin,
Soft berth A/C

UPPER OR LOWER BERTH?

In case that seat selection is not available, when you book for 1 or 2 passengers if you have any preference regarding Upper or Lower Berth please indicate in the booking form. For 3 or more passengers there is no need to indicate preference, as we will distribute the passengers in Upper and Lower Berths in order to accommodate the whole group in the same compartment.


TRAVELLING IN GROUP

When booking for many passengers, we will try to accommodate the entire group in adjacent seats or berth compartments, according to the fare selected. If we cannot satisfy this condition, we will contact you before processing the booking.

Children can book train tickets in accordance with the following policy.

TRAVELLING WITH CHILDREN

For trains operated by Vietnam Railways,
− passengers under 6 years old do not need to buy ticket if they seat with their parents, or else benefit from 25% discount in all fares when they book a separate ticket. If you do not wish to take this passenger into account when making the booking, please select a smaller number of passengers.
− passengers from 6 to 9 years old need to buy ticket but benefit from 25% discount in all fares.
− passengers with 10 years old or over are not eligible for children discount, need to book as adults.

For trains operated by State Railway of Thailand,
− passengers under 3 years old do not need to buy ticket if they seat with their parents, or else benefit from 10-20% discount when they book a separate ticket. If you do not wish to take this passenger into account when making the booking, please select a smaller number of passengers.
− passengers from 3 to 11 years old need to buy ticket but benefit from 10-20% discount, depending on the train, the class and the fare selected.
− passengers with 12 years old or over are not eligible for children discount, need to book as adults.

For trains operated by Victoria Express, Fanxipan Express, King Express, Orient Express, Sapaly Express, Chapa Express, New Livitrans Express, Violette Train or Saigon Golden Train,
− passengers under 3 years old do not need to buy ticket if they seat with their parents. If you do not wish to take this passenger into account when making the booking, please select a smaller number of passengers.

Changes and Cancellations

Change itinerary or origin/destination is not permitted.

Change passengers is not permitted.

Small typing mistakes in the name of the passengers or the passport number will require a modification of the booking, subject to additional fees.

Change time/date is permitted according to the terms of the Passenger Carrier.

The following change terms and conditions apply to our flight fares:

AirAsia Change Time/Date
Fare Low Fare Permitted with fees

If you wish to change your booking with AirAsia, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with AirAsia. Change fees will apply.

For more information, please read the fare rules and policies of AirAsia.


Bangkok Airways Change Time/Date
Fare Business Permitted
Fare Premium Economy Permitted
Fare Economy Freedom Permitted
Fare Economy Saver Permitted with fees
Fare Economy Promotion Permitted with fees

If you wish to change your booking with Bangkok Airways, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Bangkok Airways. Change fees will apply.

For more information, please read the fare rules and policies of Bangkok Airways.


Cambodia Angkor Air Change Time/Date
Fare Business Permitted
Fare Premium Economy Permitted with fees
Fare Economy Permitted with fees
Fare Promotion Permitted with fees

If you wish to change your booking with Cambodia Angkor Air, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Cambodia Angkor Air. Change fees will apply.

For more information, please read the fare rules and policies of Cambodia Angkor Air.


Cambodia Bayon Airlines Change Time/Date
Fare Business Standard Permitted
Fare Economy Standard Permitted with fees
Fare Economy Save Permitted with fees
Fare Economy Promotion Permitted with fees

If you wish to change your booking with Cambodia Bayon Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Cambodia Bayon Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Cambodia Bayon Airlines.


Jetstar Change Time/Date
Fare Max Permitted with fees
Fare Plus Permitted with fees
Fare Economy Permitted with fees

If you wish to change your booking with Jetstar, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Jetstar. Change fees will apply.

For more information, please read the fare rules and policies of Jetstar.


Lanmei Airlines Change Time/Date
Fare Premium Economy Permitted with fees
Fare Economy Extra Permitted with fees
Fare Economy Permitted with fees
Fare Economy Vacation Not permitted
Fare Economy Special Not permitted

If you wish to change your booking with Lanmei Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Lanmei Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Lanmei Airlines.


Lao Airlines Change Time/Date
Fare Business Permitted
Fare Premium Economy Permitted
Fare Economy Flex Permitted
Fare Economy Standard Permitted
Fare Economy Permitted
Fare Special Pro Permitted

If you wish to change your booking with Lao Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Lao Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Lao Airlines.


Nok Air Change Time/Date
Fare Nok Max Permitted with fees
Fare Nok X-tra Permitted with fees
Fare Nok Lite Permitted with fees

If you wish to change your booking with Nok Air, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Nok Air. Change fees will apply.

For more information, please read the fare rules and policies of Nok Air.


NokScoot Change Time/Date
Fare Economy Permitted with fees

If you wish to change your booking with NokScoot, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with NokScoot. Change fees will apply.

For more information, please read the fare rules and policies of NokScoot.


Scoot Change Time/Date
Fare Economy Permitted with fees

If you wish to change your booking with Scoot, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Scoot. Change fees will apply.

For more information, please read the fare rules and policies of Scoot.


Thai AirAsia Change Time/Date
Fare Low Fare Permitted with fees

If you wish to change your booking with Thai AirAsia, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Thai AirAsia. Change fees will apply.

For more information, please read the fare rules and policies of Thai AirAsia.


Thai Airways Change Time/Date
Fare Royal Silk Permitted
Fare Premium Economy Permitted
Fare Economy Full Flex Permitted
Fare Economy Flexi Permitted with fees
Fare Economy Saver Permitted with fees

If you wish to change your booking with Thai Airways, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Thai Airways. Change fees will apply.

For more information, please read the fare rules and policies of Thai Airways.


Thai Lion Air Change Time/Date
Fare Economy Permitted with fees

If you wish to change your booking with Thai Lion Air, please Contact Us. This option is available until 72 hours before departure, after that time please contact directly with Thai Lion Air. Change fees will apply.

For more information, please read the fare rules and policies of Thai Lion Air.


Thai Smile Airways Change Time/Date
Fare Economy Flexi Permitted
Fare Economy Value Permitted with fees
Fare Economy Saver Permitted with fees

If you wish to change your booking with Thai Smile Airways, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Thai Smile Airways. Change fees will apply.

For more information, please read the fare rules and policies of Thai Smile Airways.


VietJet Air Change Time/Date
Fare Skyboss Permitted
Fare Eco Permitted with fees
Fare Promo Permitted with fees

If you wish to change your booking with VietJet Air, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with VietJet Air. Change fees will apply.

For more information, please read the fare rules and policies of VietJet Air.


Vietnam Airlines Change Time/Date
Fare Business Permitted
Fare Economy Permitted with fees
Fare Special Deal Permitted with fees
Fare Super Deal Permitted with fees

If you wish to change your booking with Vietnam Airlines, please Contact Us. This option is available until 24 hours before departure, after that time please contact directly with Vietnam Airlines. Change fees will apply.

For more information, please read the fare rules and policies of Vietnam Airlines.


The following change terms and conditions apply to our train fares:

Chapa Express Change Time/Date
Fare Standard Permitted with fees

If you wish to change the travel date or departure time, please Contact Us. This option is available until 3 days before departure and is subject to passenger occupancy. Change fees will apply.


China Railway Change Time/Date
Fare Standard Not permitted

In accordance with the policy of China Railway, once the booking has been confirmed changes are not allowed. To modify the number of passengers, full passenger details, itinerary, fare or travel date, you need to cancel the existing booking and issue a new one.


Fanxipan Express Change Time/Date
Fare Standard Permitted with fees

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure and is subject to passenger occupancy. Change fees will apply.


King Express Change Time/Date
Fare Standard Not permitted

In accordance with the policy of King Express, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time you need to cancel the existing booking and issue a new one.


KTM Berhad Change Time/Date
Fare Standard Not permitted

In accordance with the policy of KTM Berhad, once the booking has been confirmed changes are not allowed.


New Livitrans Express Change Time/Date
Fare Standard Permitted with fees

If you wish to change the travel date or departure time, please Contact Us. This option is available until 5 days before departure and is subject to passenger occupancy. Change fees will apply.


Orient Express Change Time/Date
Fare Standard Permitted with fees

If you wish to change the travel date or departure time, please Contact Us. This option is available until 1 day before departure and is subject to passenger occupancy. Change fees will apply.


Royal Railway Change Time/Date
Fare Standard Not permitted

In accordance with the policy of Royal Railway, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time you need to cancel the existing booking and issue a new one.


Saigon Golden Train Change Time/Date
Fare Standard Permitted with fees

If you wish to change the travel date or departure time, please Contact Us. This option is available until 1 day before departure and is subject to passenger occupancy. Change fees will apply.


Sapaly Express Change Time/Date
Fare Standard Permitted with fees

If you wish to change the travel date or departure time, please Contact Us. This option is available until 3 days before departure and is subject to passenger occupancy. Change fees will apply.


State Railway of Thailand Change Time/Date
Fare Standard Not permitted

In accordance with the policy of State Railway of Thailand, once the booking has been confirmed changes are not allowed. To modify the number of passengers, full passenger details, itinerary, fare or travel date, you need to cancel the existing booking and issue a new one.


Victoria Express Change Time/Date
Fare Standard Permitted with fees

If you wish to change the travel date or departure time, please Contact Us. This option is available until 7 days before departure and is subject to passenger occupancy. Change fees will apply.


Vietnam Railways Change Time/Date
Fare Standard Not permitted
Fare Promotion
20-49 days in advance
Not permitted
Fare Promotion
50 days in advance
Not permitted

In accordance with the policy of Vietnam Railways, once the booking has been confirmed changes are not allowed. To modify the travel date or departure time, you need to cancel the existing booking and issue a new one.


Violette Trains Change Time/Date
Fare Standard Permitted with fees

If you wish to change the travel date or departure time, please Contact Us. This option is available until 1 day before departure and is subject to passenger occupancy. Change fees will apply.


The following change terms and conditions apply to our bus fares:

27-7 Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure.


Asia Van Transfer Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please contact Asia Van Transfer. This option is available until 1 day before departure.


Bayon VIP Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure.


Bokor Transport Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 3 days before departure. Tickets are exchangeable free of charge for 1 time only up to 3 months from the date of purchase.


Cambodia Post VIP Van Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 3 days before departure. Tickets are exchangeable free of charge for 1 time only up to 3 months from the date of purchase.


Cat Ba Express Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 1 day before departure.


Champa Tourist Bus Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure.


Chitpasong Bus Change Time/Date
Fare Standard Not permitted

In accordance with the policy of Chitpasong Bus, once the booking has been confirmed changes are not allowed.


Crystal Express Cambodia Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure.


CTT Transportation Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 3 days before departure. Tickets are exchangeable free of charge for 1 time only up to 3 months from the date of purchase.


Duy Long Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure.


Eco Sapa Change Time/Date
Fare Standard Not permitted

In accordance with the policy of Eco Sapa, once the booking has been confirmed changes are not allowed.


Futa Bus Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure. For tickets on public holidays, changes are not allowed.


Giant Ibis Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 1 day before departure.


Good Morning Sapa Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure.


Green Paradise Tours Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 3 days before departure.

- Free of charge if 3 days before departure
- No ticket change if less than 3 days to departure


Hanh Cafe Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please contact Hanh Cafe. This option is available until 1 day before departure. For tickets on public holidays, changes are not allowed.


Hoang Long Change Time/Date
Fare Standard Not permitted

In accordance with the policy of Hoang Long Express, once the booking has been confirmed changes are not allowed.


Hoang Long Change Time/Date
Fare Standard Not permitted

In accordance with the policy of Hoang Long Limousine, once the booking has been confirmed changes are not allowed.


Hoang Phu Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please contact Hoang Phu. This option is available until 1 day before departure.


Hung Thanh Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 1 day before departure.


Inter Bus Line Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure.

- Free of charge if 4 days before departure
- 30% per ticket if 2 to 4 days to departure
- No ticket change if less than 2 days to departure


Kim Seng Express Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 3 days before departure. Tickets are exchangeable free of charge for 1 time only up to 3 months from the date of purchase.


King of Bus Change Time/Date
Fare Standard Not permitted

In accordance with the policy of King of Bus, once the booking has been confirmed changes are not allowed.


Lao Cai Public Bus Change Time/Date
Fare Standard Not permitted

In accordance with the policy of Lao Cai Public Bus, once the booking has been confirmed changes are not allowed.


Lao-Thai International Bus Change Time/Date
Fare Standard Not permitted

In accordance with the policy of Lao-Thai International Bus, once the booking has been confirmed changes are not allowed.


Laos Public Bus Change Time/Date
Fare Standard Not permitted

In accordance with the policy of Laos Public Bus, once the booking has been confirmed changes are not allowed.


Mai Linh Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please contact Mai Linh. For any other change, such as itinerary, you need to cancel the existing booking and issue a new one.


Malany Bus Change Time/Date
Fare Standard Not permitted

In accordance with the policy of Malany Bus, once the booking has been confirmed changes are not allowed.


MEKONG EXPLORE Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time with Mekong Explore, please Contact Us. This option is available until 1 day before departure.


Mekong Express Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please contact Mekong Express. This option is available until 1 day before departure.


Mekong Express Travel Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 1 day before departure.


Mey Hong Express Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure.


Phu Hai Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure.


Phuc Thuan Thao Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure. For tickets on public holidays, changes are not allowed.


Phuc Xuyen Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 3 days before departure.


QBus Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure.


Rithya Mondulkiri Express Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure.


Saysamon Transports Change Time/Date
Fare Standard Not permitted

In accordance with the policy of Saysamon Transports, once the booking has been confirmed changes are not allowed.


Sengchaleun Bus Change Time/Date
Fare Standard Not permitted

In accordance with the policy of Sengchaleun Bus, once the booking has been confirmed changes are not allowed.


Son Duc Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure.


Son Nguyen Limousine Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please contact Son Nguyen Limousine.


Sorya Transport Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 3 days before departure. Tickets are exchangeable free of charge for 1 time only up to 3 months from the date of purchase.


TCT Mondulkiri Express Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 3 days before departure. Tickets are exchangeable free of charge for 1 time only up to 3 months from the date of purchase.


Thai-Lao International Bus Change Time/Date
Fare Standard Not permitted

In accordance with the policy of Thai-Lao International Bus, once the booking has been confirmed changes are not allowed.


The Sinh Tourist Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please contact Contact Us. This option is available until 4 days before departure. Change fees of 10% per ticket will apply. No ticket change if less than 4 days to departure.


TheroExpress Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please contact Thero Express. This option is available until 2 days before departure.


Thongly Bus Change Time/Date
Fare Standard Not permitted

In accordance with the policy of Thongly Bus, once the booking has been confirmed changes are not allowed.


Virak Buntham Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure.


Vu Linh Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please contact Vu Linh. For any other change, such as itinerary, you need to cancel the existing booking and issue a new one.


The following change terms and conditions apply to our ferry fares:

Buva Sea Cambodia Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please Contact Us. This option is available until 2 days before departure.


Cat Ba Island Change Time/Date
Fare Standard Not permitted

In accordance with the policy of Cat Ba Island, once the booking has been confirmed changes are not allowed.


Hang Chau Tourist Change Time/Date
Fare Standard Permitted

In accordance with the policy of Hang Chau Tourist, once the booking has been confirmed changes are not allowed.


Island SpeedFerry Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time, please contact Island Speed Ferry Cambodia. This option is available until 2 hours before departure.


Ka Long Change Time/Date
Fare Standard Permitted

In accordance with the policy of Ka Long, once the booking has been confirmed changes are not allowed.


Luang Say Change Time/Date
Fare Standard Not permitted

In accordance with the policy of Luang Say, once the booking has been confirmed changes are not allowed.


MEKONG EXPLORE Change Time/Date
Fare Standard Permitted

If you wish to change the travel date or departure time with Mekong Explore, please Contact Us. This option is available until 1 day before departure.


Ngoc Thanh Speed Ferry Change Time/Date
Fare Standard Not permitted

In accordance with the policy of Ngoc Thanh, once the booking has been confirmed changes are not allowed.


Superdong Speed Ferry Change Time/Date
Fare Standard Not permitted

In accordance with the policy of Superdong, once the booking has been confirmed changes are not allowed.


Cancellation before departure is permitted according to the terms of the Passenger Carrier.

The following cancellation terms and conditions apply to our flight fares:

AirAsia Cancel before departure
Fare Low Fare Not permitted

In accordance with the policy of AirAsia, tickets are non-refundable.

For more information, please read the fare rules and policies of AirAsia.


Bangkok Airways Cancel before departure
Fare Business Permitted with fees
Fare Premium Economy Permitted with fees
Fare Economy Freedom Permitted with fees
Fare Economy Saver Permitted with fees
Fare Economy Promotion Not permitted

If you wish to cancel your booking with Bangkok Airways, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Bangkok Airways.


Cambodia Angkor Air Cancel before departure
Fare Business Permitted
Fare Premium Economy Permitted with fees
Fare Economy Permitted with fees
Fare Promotion Not permitted

If you wish to cancel your booking with Cambodia Angkor Air, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Cambodia Angkor Air.


Cambodia Bayon Airlines Cancel before departure
Fare Business Standard Permitted with fees
Fare Economy Standard Permitted with fees
Fare Economy Save Not permitted
Fare Economy Promotion Not permitted

If you wish to cancel your booking with Cambodia Bayon Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Cambodia Bayon Airlines.


Jetstar Cancel before departure
Fare Max Permitted with fees
Fare Plus Not permitted
Fare Economy Not permitted

If you wish to cancel your booking with Jetstar, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Jetstar.


Lanmei Airlines Cancel before departure
Fare Premium Economy Permitted with fees
Fare Economy Extra Permitted with fees
Fare Economy Permitted with fees
Fare Economy Vacation Not permitted
Fare Economy Special Not permitted

If you wish to cancel your booking with Lanmei Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Lanmei Airlines.


Lao Airlines Cancel before departure
Fare Business Permitted with fees
Fare Premium Economy Permitted with fees
Fare Economy Flex Permitted with fees
Fare Economy Standard Permitted with fees
Fare Economy Not permitted
Fare Special Pro Not permitted

If you wish to cancel your booking with Lao Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Lao Airlines.


Nok Air Cancel before departure
Fare Nok Max Not permitted
Fare Nok X-tra Not permitted
Fare Nok Lite Not permitted

In accordance with the policy of Nok Air, tickets are non-refundable.

For more information, please read the fare rules and policies of Nok Air.


NokScoot Cancel before departure
Fare Economy Not permitted

In accordance with the policy of NokScoot, tickets are non-refundable.

For more information, please read the fare rules and policies of NokScoot.


Scoot Cancel before departure
Fare Economy Not permitted

In accordance with the policy of Scoot, tickets are non-refundable.

For more information, please read the fare rules and policies of Scoot.


Thai AirAsia Cancel before departure
Fare Low Fare Not permitted

In accordance with the policy of Thai AirAsia, tickets are non-refundable.

For more information, please read the fare rules and policies of Thai AirAsia.


Thai Airways Cancel before departure
Fare Royal Silk Permitted with fees
Fare Premium Economy Permitted with fees
Fare Economy Full Flex Permitted with fees
Fare Economy Flexi Permitted with fees
Fare Economy Saver Not permitted

If you wish to cancel your booking with Thai Airways, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Thai Airways.


Thai Lion Air Cancel before departure
Fare Economy Not permitted

In accordance with the policy of Thai Lion Air, tickets are non-refundable.

For more information, please read the fare rules and policies of Thai Lion Air.


Thai Smile Airways Cancel before departure
Fare Economy Flexi Permitted with fees
Fare Economy Value Permitted with fees
Fare Economy Saver Not permitted

If you wish to cancel your booking with Thai Smile Airways, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Thai Smile Airways.


VietJet Air Cancel before departure
Fare Skyboss Not permitted
Fare Eco Not permitted
Fare Promo Not permitted

In accordance with the policy of VietJet Air, tickets are non-refundable.

For more information, please read the fare rules and policies of VietJet Air.


Vietnam Airlines Cancel before departure
Fare Business Permitted with fees
Fare Economy Permitted with fees
Fare Special Deal Not permitted
Fare Super Deal Not permitted

If you wish to cancel your booking with Vietnam Airlines, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until the departure date. Service fees will not be refunded. Cancellation fees will apply.

For more information, please read the fare rules and policies of Vietnam Airlines.


The following cancellation terms and conditions apply to our train fares:

Chapa Express Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with Chapa Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 1 day before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- 10% per ticket + 20,000 VND per booking if 7 to 10 days to departure
- 50% per ticket + 20,000 VND per booking if 3 to 7 days to departure
- 70% per ticket + 20,000 VND per booking if 1 to 3 days to departure
- No ticket refund if less than 1 day to departure or departure on public holiday


China Railway Cancel before departure
Fare Standard Permitted with fees

If you wish to cancel your booking with China Railway, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 3 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 33% per ticket + 1 USD per booking if the ticket has been issued
- No ticket refund if less than 3 days to departure


Fanxipan Express Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with Fanxipan Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- 50% per ticket + 20,000 VND per booking if 2 to 5 days to departure
- No ticket refund if less than 2 days to departure or departure on public holiday


King Express Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with King Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 3 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 10% per ticket + 20,000 VND per booking if the ticket has been issued
- 20% per ticket + 20,000 VND per booking if 5 to 7 days to departure
- 30% per ticket + 20,000 VND per booking if 3 to 4 days to departure
- No ticket refund if less than 3 days to departure or departure on public holiday


KTM Berhad Cancel before departure
Fare Standard Not permitted

In accordance with the policy of KTM Berhad, tickets are non-refundable.


New Livitrans Express Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with New Livitrans Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 1 day before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- 10% per ticket + 20,000 VND per booking if 3 days to departure
- 20% per ticket + 20,000 VND per booking if 2 days to departure
- 50% per ticket + 20,000 VND per booking if 1 day to departure
- No ticket refund if less than 1 day to departure or departure on public holiday


Orient Express Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with Orient Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 1 day before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- 10% per ticket + 20,000 VND per booking if 5 to 7 days to departure
- 20% per ticket + 20,000 VND per booking if 3 to 5 days to departure
- 30% per ticket + 20,000 VND per booking if 2 to 3 days to departure
- 50% per ticket + 20,000 VND per booking if 1 to 2 days to departure
- No ticket refund if less than 1 day to departure or departure on public holiday


Royal Railway Cancel before departure
Fare Standard Not permitted

In accordance with the policy of Royal Railway, tickets are non-refundable.


Saigon Golden Train Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with Saigon Golden Train, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 1 day before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 10% per ticket + 20,000 VND per booking if the ticket has been issued
- No ticket refund if less than 1 day to departure or departure on public holiday


Sapaly Express Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with Sapaly Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 1 day before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- 10% per ticket + 20,000 VND per booking if 8 to 10 days to departure
- 30% per ticket + 20,000 VND per booking if 6 to 7 days to departure
- 50% per ticket + 20,000 VND per booking if 4 to 5 days to departure
- 80% per ticket + 20,000 VND per booking if 2 to 3 days to departure
- No ticket refund if less than 1 day to departure or departure on public holiday


State Railway of Thailand Cancel before departure
Fare Standard Permitted with fees

If you wish to cancel your booking with State Railway of Thailand, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 1 day before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20% of fare + 30 THB per ticket + 30 THB per booking if more than 4 days to departure
- 50% of fare + 30 THB per ticket + 30 THB per booking if 1 to 4 days to departure
- No ticket refund if less than 1 day to departure


Victoria Express Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with Victoria Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 7 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- 50% per ticket + 20,000 VND per booking if 7 to 14 days to departure
- No ticket refund if less than 7 days to departure


Vietnam Railways Cancel before departure
Fare Standard Permitted with fees
Fare Promotion
20-49 days in advance
Permitted with fees
Fare Promotion
50 days in advance
Not permitted

If you wish to cancel your booking at the railway station, please present the e-ticket along with your passport at the counter and claim your refund in cash. This option is available until 4 hours before departure, except in public holidays which is available 24 hours before departure.

Service fees will not be refunded. Cancellation fees will apply.

- For standard tickets, 10% per ticket
- For tickets on public holidays, 30% per ticket
- For promotion tickets issued 20-49 days before the departure date, 50% per ticket
- For promotion tickets issued 50 days before the departure date, cancellation not permitted

If you wish to cancel your booking online, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 24 hours before departure, except in public holidays.

Service fees will not be refunded. Cancellation fees will apply.

- For standard tickets, 10% per ticket + 20,000 VND per booking
- For tickets on public holidays, 30% per ticket + 20,000 VND per booking
- For promotion tickets issued 20-49 days before the departure date, 50% per ticket + 20,000 VND per booking
- For promotion tickets issued 50 days before the departure date, cancellation not permitted


Violette Trains Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with Violette Trains, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 1 day before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- 10% per ticket + 20,000 VND per booking if 3 days to departure
- 20% per ticket + 20,000 VND per booking if 2 days to departure
- 50% per ticket + 20,000 VND per booking if 1 day to departure
- No ticket refund if less than 1 day to departure or departure on public holiday


The following cancellation terms and conditions apply to our bus fares:

27-7 Cancel before departure
Fare Standard Permitted with fees

If you wish to cancel your booking with 27-7, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure. Service fees will not be refunded. Cancellation fees of 10% per ticket + 20,000 VND per booking will apply.


Asia Van Transfer Cancel before departure
Fare Standard Not permitted

In accordance with the policy of Asia Van Transfer, tickets are non-refundable but exchangeable for up to one year from the date of purchase. This option is available until 1 day before departure.


Bayon VIP Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with Bayon VIP, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 1 USD per booking if the ticket has been issued
- No ticket refund if less than 2 days to departure


Bokor Transport Cancel before departure
Fare Standard Not permitted

If you wish cancel your booking with Bokor Transport, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 3 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 30% per ticket + 1 USD per booking if the ticket has been issued
- No ticket refund if less than 3 days to departure


Cambodia Post VIP Van Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with Cambodia Post VIP Van, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 3 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 30% per ticket + 1 USD per booking if the ticket has been issued
- No ticket refund if less than 3 days to departure


Cat Ba Express Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with Cat Ba Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 1 day before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- No ticket refund if less than 1 days to departure


Champa Tourist Bus Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with Champa Tourist Bus, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- 10% per ticket + 20,000 VND per booking if 2 days to departure
- No ticket refund if less than 2 days to departure


Chitpasong Bus Cancel before departure
Fare Standard Permitted with fees

If you wish to cancel your booking with Chitpasong Bus, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure. Service fees will not be refunded. Cancellation fees of 3 USD per ticket + 1 USD per booking will apply.


Crystal Express Cambodia Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with Crystal Express Cambodia, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 1 USD per booking if the ticket has been issued
- No ticket refund if less than 2 days to departure


CTT Transportation Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with CTT Transportation, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 3 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 30% per ticket + 1 USD per booking if the ticket has been issued
- No ticket refund if less than 3 days to departure


Duy Long Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with Duy Long, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- No ticket refund if less than 2 days to departure


Eco Sapa Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with Eco Sapa, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- 50% per ticket + 20,000 VND per booking if 2 to 4 days to departure
- No ticket refund if less than 2 days to departure


Futa Bus Cancel before departure
Fare Standard Not permitted

In accordance with the policy of Futa Bus, tickets are non-refundable.


Giant Ibis Cancel before departure
Fare Standard Not permitted

In accordance with the policy of Giant Ibis, tickets are non-refundable but exchangeable for up to one year from the date of purchase.


Good Morning Sapa Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with Good Morning Sapa, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 3 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- 50% per ticket + 20,000 VND per booking if 3 to 7 days to departure
- No ticket refund if less than 3 days to departure


Green Paradise Tours Cancel before departure
Fare Standard Not permitted

In accordance with the policy of Green Paradise Tours, tickets are non-refundable but exchangeable for up to one year from the date of purchase. This option is available until 1 day before departure.


Hanh Cafe Cancel before departure
Fare Standard Not permitted

In accordance with the policy of Hanh Cafe, tickets are non-refundable but exchangeable for up to 3 months from the date of purchase.


Hoang Long Cancel before departure
Fare Standard Not permitted

In accordance with the policy of Hoang Long Express, tickets are non-refundable.


Hoang Long Cancel before departure
Fare Standard Not permitted

In accordance with the policy of Hoang Long Limousine, tickets are non-refundable.


Hoang Phu Cancel before departure
Fare Standard Permitted with fees

If you wish to cancel your booking with Hoang Phu, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 36 hours before departure. Service fees will not be refunded. Cancellation fees of 50% per ticket + 20,000 VND per booking will apply.


Hung Thanh Cancel before departure
Fare Standard Permitted with fees

If you wish to cancel your booking with Hung Thanh, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 1 day before departure. Service fees will not be refunded. Cancellation fees will apply.

- For standard tickets, 10% per ticket + 20,000 VND per booking
- For tickets on public holidays, 30% per ticket + 20,000 VND per booking


Inter Bus Line Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with Inter Bus Lines, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- 30% per ticket + 20,000 VND per booking if 2 to 4 days to departure
- No ticket refund if less than 2 days to departure


Kim Seng Express Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with Kim Seng Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 3 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 30% per ticket + 1 USD per booking if the ticket has been issued
- No ticket refund if less than 3 days to departure


King of Bus Cancel before departure
Fare Standard Permitted with fees

If you wish to cancel your booking with King of Bus, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 72 hours before departure. Service fees will not be refunded. Cancellation fees of 3 USD per ticket + 1 USD per booking will apply.


Lao Cai Public Bus Cancel before departure
Fare Standard Not permitted

In accordance with the policy of Lao Cai Public Bus, tickets are non-refundable.


Lao-Thai International Bus Cancel before departure
Fare Standard Permitted with fees

If you wish to cancel your booking with Lao-Thai International Bus, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure. Service fees will not be refunded. Cancellation fees of 3 USD per ticket + 1 USD per booking will apply.


Laos Public Bus Cancel before departure
Fare Standard Permitted with fees

If you wish to cancel your booking with Laos Public Bus, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure. Service fees will not be refunded. Cancellation fees of 3 USD per ticket + 1 USD per booking will apply.


Mai Linh Cancel before departure
Fare Standard Permitted with fees

If you wish to cancel your booking with Mai Linh, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 1 day before departure. Service fees will not be refunded. Cancellation fees of 10% per ticket + 20,000 VND per booking will apply.


Malany Bus Cancel before departure
Fare Standard Permitted with fees

If you wish to cancel your booking with Malany Bus, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure. Service fees will not be refunded. Cancellation fees of 3 USD per ticket + 1 USD per booking will apply.


MEKONG EXPLORE Cancel before departure
Fare Standard Not permitted

In accordance with the policy of Mekong Explore, tickets are non-refundable.


Mekong Express Cancel before departure
Fare Standard Not permitted

In accordance with the policy of Mekong Express, tickets are non-refundable but exchangeable for up to one year from the date of purchase.


Mekong Express Travel Cancel before departure
Fare Standard Not permitted

In accordance with the policy of Mekong Express Travel, tickets are non-refundable but exchangeable for up to one year from the date of purchase.


Mey Hong Express Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with Mey Hong Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 1 USD per booking if the ticket has been issued
- No ticket refund if less than 2 days to departure


Phu Hai Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with Phu Hai, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- No ticket refund if less than 2 days to departure


Phuc Thuan Thao Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with Phuc Thuan Thao, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure. For tickets on public holidays, cancellation is not allowed.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- No ticket refund if less than 2 days to departure


Phuc Xuyen Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with Phuc Xuyen, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 3 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- No ticket refund if less than 3 days to departure


QBus Cancel before departure
Fare Standard Permitted with fees

If you wish to cancel your booking with QBus, please kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- No ticket refund if less than 2 days to departure


Rithya Mondulkiri Express Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with Rithya Mondulkiri Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 1 USD per booking if the ticket has been issued
- No ticket refund if less than 2 days to departure


Saysamon Transports Cancel before departure
Fare Standard Permitted with fees

If you wish to cancel your booking with Saysamon Transports, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure. Service fees will not be refunded. Cancellation fees of 3 USD per ticket + 1 USD per booking will apply.


Sengchaleun Bus Cancel before departure
Fare Standard Permitted with fees

If you wish to cancel your booking with Sengchaleun Bus, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 3 days before departure. Service fees will not be refunded. Cancellation fees of 3 USD per ticket + 1 USD per booking will apply.


Son Duc Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with Son Duc, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 10% per ticket + 20,000 VND per booking if the ticket has been issued
- No ticket refund if less than 2 days to departure


Son Nguyen Limousine Cancel before departure
Fare Standard Not permitted

In accordance with the policy of Son Nguyen, tickets are non-refundable but exchangeable for up to one year from the date of purchase.


Sorya Transport Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with Sorya Transport, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 3 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 30% per ticket + 1 USD per booking if the ticket has been issued
- No ticket refund if less than 3 days to departure


TCT Mondulkiri Express Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with TCT Mondulkiri Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 3 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 30% per ticket + 1 USD per booking if the ticket has been issued
- No ticket refund if less than 3 days to departure


Thai-Lao International Bus Cancel before departure
Fare Standard Permitted with fees

If you wish to cancel your booking with Thai-Lao International Bus, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure. Service fees will not be refunded. Cancellation fees of 3 USD per ticket + 1 USD per booking will apply.


The Sinh Tourist Cancel before departure
Fare Standard Permitted with fees

If you wish to cancel your booking with The Sinh Tourist, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 4 days before departure. Service fees will not be refunded. Cancellation fees of 20% per ticket + 20,000 VND per booking will apply. No ticket refund if less than 4 days to departure or departure on public holiday.


TheroExpress Cancel before departure
Fare Standard Permitted with fees

If you wish to cancel your booking with Thero Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure. Service fees will not be refunded. Cancellation fees of 1 USD per booking will apply.


Thongly Bus Cancel before departure
Fare Standard Permitted with fees

If you wish to cancel your booking with Thongly Bus, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure. Service fees will not be refunded. Cancellation fees of 3 USD per ticket + 1 USD per booking will apply.


Virak Buntham Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with Virak Buntham, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 1 USD per booking if the ticket has been issued
- No ticket refund if less than 2 days to departure


Vu Linh Cancel before departure
Fare Standard Permitted with fees

If you wish to cancel your booking with Vu Linh, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 1 day before departure. Service fees will not be refunded. Cancellation fees of 10% per ticket + 20,000 VND per booking will apply.


The following cancellation terms and conditions apply to our ferry fares:

Buva Sea Cambodia Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with Buva Sea Cambodia, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 1 USD per booking if the ticket has been issued
- No ticket refund if less than 2 days to departure


Cat Ba Island Cancel before departure
Fare Standard Permitted with fees

If you wish to cancel your booking with Cat Ba Island, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 6 days before departure. Service fees will not be refunded. Cancellation fees of 50% per ticket + 20,000 VND per booking will apply.


Hang Chau Tourist Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with Hang Chau Tourist, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- 30% per ticket + 20,000 VND per booking if 2 to 7 days to departure
- No ticket refund if less than 2 days to departure


Island SpeedFerry Cancel before departure
Fare Standard Not permitted

In accordance with the policy of Island Speed Ferry Cambodia, tickets are non-refundable.


Ka Long Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with Ka Long, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 20,000 VND per booking if the ticket has been issued
- 30% per ticket + 20,000 VND per booking if 8 days to departure
- 50% per ticket + 20,000 VND per booking if 3 to 7 days to departure
- 70% per ticket + 20,000 VND per booking if 2 days to departure
- No ticket refund if less than 2 days to departure


Luang Say Cancel before departure
Fare Standard Permitted with fees

If you wish cancel your booking with Luang Say, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 9 days before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 1 USD per booking if the ticket has been issued
- 50% per ticket + 1 USD per booking if 31 to 45 days to departure
- 75% per ticket + 1 USD per booking if 30 to 9 days to departure
- No ticket refund if less than 9 days to departure


MEKONG EXPLORE Cancel before departure
Fare Standard Not permitted

In accordance with the policy of Mekong Explore, tickets are non-refundable.


Ngoc Thanh Speed Ferry Cancel before departure
Fare Standard Not permitted

In accordance with the policy of Ngoc Thanh, tickets are non-refundable.


Superdong Speed Ferry Cancel before departure
Fare Standard Not permitted

In accordance with the policy of Superdong, tickets are non-refundable.


Missed check-in or failure to board within the required time will result in no refund. Cancellation after departure is not permitted.

If you could not find your question listed, please feel free to

Search

To enter your itinerary, input the origin and destination.

Next, select the type of journey: Round trip or One way.

If the journey is round trip, click on the calendar and input the date of departure and the date of return. If the journey is one way, you just need to input the date of departure.

Finally, select the number of passengers including children.

Select your route

After search, we will display the results for your itinerary.

To select your departing trip, have a look at the list of results. Click to expand the details of the route, you will find the available fares. Select the most suitable.

In case that your journey is round trip, select your returning trip.

Fill in the passenger and contact details

Provide the passenger(s) information.

If you are travelling with children, enter the date of birth to apply for children discount (if any) on selected transport providers.

Review the baggage information for your trip, including carry-on and checked-in baggage allowance.

Don't forget to provide the contact details of the person responsible for booking. We will send the ticket confirmation by email.

Complete your payment

Select your payment method. We accept international credit or debit cards and Alipay.

Check your itinerary and price breakdown. Confirm that the booking information is correct.

Before you proceed to payment, you must read and accept the terms and conditions of booking.

Receive your tickets by email

Once your payment is complete, your reservation will be processed.

In the following 24 hours you will receive the itinerary, ticket confirmation and payment receipt by email. Find your e-ticket attached in PDF format.

Make sure you don’t miss our emails. Kindly verify your inbox and inspect the SPAM or Junk Mail folder.

Manage your booking

While your booking is being processed you can check the status by accessing to Manage booking.

Once the booking is confirmed you will be able to download your electronic tickets.