BẰNG PHẤN

The bus was really uncomfortable, it wasn’t what we expected Daniela  

Very bad service. Showed the bus driver our hotel address and he told us to get on second bus. Showed it to him twice and he said. Yes yes on that bus. After 20 minutes driving around, we showed the driver our address again. He refused to take us and dropped us at the side of the road. Because of all the fuss my husband left a small bag on the bus. Very stressful time trying to recover it. We would have been very happy to catch a cab to our hotel. But to be dumped at side of road like we did something wrong is disgraceful. Our hostel owner said people dropped there all the time. On retrieving his bag. No apology. Nothing. Worst customer service ever. Tracey  

It was so easy to book myself and the journey was comfortable. The attendants on the bus was really nice. Vera  

Nous étions placés dans des couchettes étroites au sol et au fond du bus ! Rien à voir avec ce que nous avions réservé et utilisé l’année précédente ! Philippe  

Excellent service. On time pick up, early arrival , very comfortable Lindsey  

Pick up at the hotel would be nice Micha  

The first hour we drive circles around Ha Giang town picking up people. As a result we arrived to Hanoi much later then expected. The bus was not very comfortable Wilfred  

Amazingly comfortable bus, friendly staff in the office, the driver, too (although he didn’t speak any English). He drove safe, made a stop in the middle of the journey to stretch the legs and to use the toilett. In Ha Giang, we were all brought directly to the property. Klara  

Very comfortable. Was told when we would have toilet breaks. I think we had two. Very cosy and warm. Nice driver. Susannah  

Not comfortable bed- no English speaking staff so confusion with my reservation which bus to take- the 21h bus looked much better. Peter  

Very bad experience with the bus company Bang Phan. Our trip from Cat Ba to Ha Giang took almost 4 hours longer, and there was no communication whatsoever. We had to switch buses 5 times, moving from small buses to larger ones. We also had to wait for an hour while packages were transferred and distributed between our bus and another one. In the end, we were dropped off half an hour away from our final destination, and we asked the bus driver to help us contact our accommodation since we could only make calls via WhatsApp. He typed in the number, pretended to call, and then got back into the bus and drove away at 5:30 AM. As a result, we had to arrange a taxi ourselves. What a poorly organized service. After the various bus trips we've taken, this was truly a disaster. The staff was terrible, rude, and shouted at the passengers in Vietnamese. I wonder if it's a bus company or a delivery service that happens to transport people as well. Luuk  

Timely, clean confortable! Adnan