Jr East

Introduction

JR East is the regional railway operator in eastern Japan, connecting Tokyo, Nagano, Kanazawa, Niigata, Fukushima, Yamagata, Sendai, Morioka, Akita and Aomori.

Routes

Passenger class

The following passenger classes are available with JR East:

Change policy

The following change terms apply to the train fares:

JR East Change time/date
Fare Reserved seat (Green car) Permitted
Fare Reserved seat (Ordinary car) Permitted
Fare Non-reserved seat Permitted
Fare Reserved seat (Green car) Permitted
Fare Reserved seat (Ordinary car) Permitted
Fare Non-reserved seat Permitted
Fare Reserved seat (Green car) Permitted
Fare Reserved seat (Ordinary car) Permitted
Fare Non-reserved seat Permitted

If you wish to change your booking with JR East, please Contact Us. This option is available until 1 day before departure.


Cancellation policy

The following cancellation terms apply to the train fares:

JR East Cancellation before departure
Fare Reserved seat (Green car) Permitted with fees
Fare Reserved seat (Ordinary car) Permitted with fees
Fare Non-reserved seat Permitted with fees
Fare Reserved seat (Green car) Permitted with fees
Fare Reserved seat (Ordinary car) Permitted with fees
Fare Non-reserved seat Permitted with fees
Fare Reserved seat (Green car) Permitted with fees
Fare Reserved seat (Ordinary car) Permitted with fees
Fare Non-reserved seat Permitted with fees

If you wish to cancel your booking with JR East, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 1 day before departure.

Service fees will not be refunded. Cancellation fees will apply. Refund amount is subject to the railway authority.

- 320 JPY per ticket if the ticket has not been issued.
- No ticket refund once the ticket has been issued.