Routes
Passenger class
The following passenger classes are available with Vietlao Travel:
Change policy
The following change terms apply to the bus fares:
| Vietlao Travel | Change time/date |
| Fare Cabin Bus Sleeper (24) | Permitted |
| Fare Cabin Bus Sleeper (34) | Permitted |
If you wish to change your booking with Vietlao Travel, please Contact Us. This option is available until 48 hours before departure, after that time please contact directly with Vietlao Travel. Change fees will apply.
No change for tickets on public holidays.
Cancellation policy
The following cancellation terms apply to the bus fares:
| Vietlao Travel | Cancellation before departure |
| Fare Cabin Bus Sleeper (24) | Permitted with fees |
| Fare Cabin Bus Sleeper (34) | Permitted with fees |
If you wish to cancel your booking with Vietlao Travel, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 days before departure.
Service fees will not be refunded. Cancellation fees will apply.
- 20% of the ticket fare + 35,000 VND per ticket if the ticket has been issued
- 50% of the ticket fare + 35,000 VND per ticket if 2 days to departure
- No refund if less than 2 days before departure or departure on public holiday
Reviews
You all wished me a safe and pleasant journey. Well, the trip was far from safe or pleasant. The driver was going way too fast on a mountain road, making the trip a real ordeal. This reckless driving on a road full of curves and potholes threw me from one side of the seat to the other, not only preventing me from resting but even causing me fear and nausea. I understand that your drivers want to save time on the road, but not at the expense of my safety. Their prices are high and their safety standards leave much to be desired, not to mention the unreliable Wi-Fi service, which made it difficult to even send a WhatsApp message. Celia
Staff is very polite. Anshika
En un principio tenía que estar a las 21:30 en la estación. Mandaron un mensaje pidiendo estar a las 21:00. Por si acaso, fui a las 20:30 y resulta que hasta las 21:55 aprox no apareció el autobús! Salió más o menos en hora y llegó igual. El chofer y el asistente super majos y serviciales. Se hizo una parada para ir al WC, que es de agradecer. Tania
The drivers where extremely noisy and talking loud the whole trip. That, for a 12 hours trip, has been really annoying. Bernardo
You need a toilet on the bus or more toilet stops so you’re not rushing everyone. Kelly