Introduction
Family Express is a Vietnamese private railway company connecting Hanoi and Lao Cai.
Trains operated by Family Express
Family Express operates their own passenger cars that are attached to the trains hauled by Vietnam Railways locomotives, departing and arriving with the same schedule.
Passenger cars are divided in two classes: Sleeper 2-Berth in compartments for 1-2 passengers and Sleeper 4-Berth in compartments for 1-4 passengers. Customers who wish to enjoy some privacy by reserving the whole compartment can select the maximum number of passengers and purchase all the tickets.
For more information about travelling by train, please read our Train Guide in Vietnam.
Routes
Destinations
Family Express serves the following destinations in Vietnam:
Northern Vietnam
Hanoi–Lao Cai railway
The Hanoi–Lao Cai railway line connects Hanoi and Lao Cai, in the Northwestern Mountains of Vietnam. Trains depart from Hanoi Railway Station and return from Lao Cai Railway Station.
Train routes to Lao Cai
Change policy
The following change terms apply to the train fares:
| Family Express Train | Change time/date |
| Fare Sleeper 2-Berth (Private cabin) | Permitted |
| Fare Sleeper 4-Berth (Shared cabin) | Permitted |
If you wish to change your booking with Family Express Train, please Contact Us. This option is available until 96 hours before departure, after that time please contact directly with Family Express Train. Change fees will apply.
No change for tickets on public holidays.
Cancellation policy
The following cancellation terms apply to the train fares:
| Family Express Train | Cancellation before departure |
| Fare Sleeper 2-Berth (Private cabin) | Permitted with fees |
| Fare Sleeper 4-Berth (Shared cabin) | Permitted with fees |
If you wish to cancel your booking with Family Express Train, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 5 days before departure.
Service fees will not be refunded. Cancellation fees will apply.
- 20% of the ticket fare + 50,000 VND per ticket if the ticket has been issued
- 30% of the ticket fare + 50,000 VND per ticket if 16 to 30 days to departure
- 50% of the ticket fare + 50,000 VND per ticket if 5 to 15 days to departure
- No refund if less than 5 days to departure or departure on public holiday