Introduction
Sapaly Express is a Vietnamese private railway company connecting Hanoi and Lao Cai.
Review
Routes
Passenger class
The following passenger classes are available with Sapaly Express:
Change policy
The following change terms apply to the train fares:
Sapaly Express | Change time/date |
Fare Sleeper 2-Berth (Private car) | Permitted with fees |
Fare Sleeper 4-Berth (Private car) | Permitted with fees |
If you wish to change your booking with Sapaly Express, please Contact Us. This option is available until 96 hours before departure, after that time please contact directly with Sapaly Express. Change fees will apply.
- 20% per ticket if 96 hours or more to departure.
- No ticket change if less than 96 hours to departure.
No ticket change for tickets on public holidays.
Cancellation policy
The following cancellation terms apply to the train fares:
Sapaly Express | Cancellation before departure |
Fare Sleeper 2-Berth (Private car) | Permitted with fees |
Fare Sleeper 4-Berth (Private car) | Permitted with fees |
If you wish to cancel your booking with Sapaly Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 15 days before departure.
Service fees will not be refunded. Cancellation fees will apply.
- 50,000 VND per ticket if the ticket has been issued
- 10% of the ticket fare + 50,000 VND per ticket if 15 days to departure
- No ticket refund if less than 15 days to departure or departure on public holiday