Introduction
JR is the national railway operator in Japan, connecting Tokyo, Nagoya, Kyoto, Osaka, Kobe, Himeji, Hiroshima, Yamaguchi, Fukuoka, Kumamoto and Kagoshima.
Review
Routes
Passenger class
The following passenger classes are available with JR:
Change policy
The following change terms apply to the train fares:
JR | Change time/date |
Fare Green car seat (Shinkansen) | Permitted |
Fare Ordinary car seat (Shinkansen) | Permitted |
Fare JR WEST All Pass (7-day) | Permitted |
Fare Kansai WIDE Pass (5-day) | Permitted |
Fare Kansai-Hiroshima Pass (5-day) | Permitted |
Fare Kansai-Hokuriku Pass (7-day) | Permitted |
Fare Sanyo-San'in Pass (7-day) | Permitted |
Fare Hiroshima-Yamaguchi Pass (5-day) | Permitted |
Fare Okayama-Yamaguchi Pass (5-day) | Permitted |
If you wish to change your booking with JR, please Contact Us. This option is available until 1 day before departure.
Cancellation policy
The following cancellation terms apply to the train fares:
JR | Cancellation before departure |
Fare Green car seat (Shinkansen) | Permitted with fees |
Fare Ordinary car seat (Shinkansen) | Permitted with fees |
Fare JR WEST All Pass (7-day) | Permitted with fees |
Fare Kansai WIDE Pass (5-day) | Permitted with fees |
Fare Kansai-Hiroshima Pass (5-day) | Permitted with fees |
Fare Kansai-Hokuriku Pass (7-day) | Permitted with fees |
Fare Sanyo-San'in Pass (7-day) | Permitted with fees |
Fare Hiroshima-Yamaguchi Pass (5-day) | Permitted with fees |
Fare Okayama-Yamaguchi Pass (5-day) | Permitted with fees |
If you wish to cancel your ticket with JR, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 1 day before departure.
Service fees will not be refunded. Cancellation fees will apply.
- 320 JPY of the ticket fare + 200 JPY per ticket if the ticket has not been issued.
- No ticket refund once the ticket has been issued.
If you wish to cancel your rail pass with JR, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 1 day before departure.
Service fees will not be refunded. Cancellation fees will apply.
- 200 JPY per ticket if the exchange order (E-TICKET) has not been exchanged.
- 10% of the ticket fare + 200 JPY per ticket if the exchange order (E-TICKET) has been exchanged but the rail pass has not been used.
- No refund if the rail pass has been used, expired, lost or stolen.