chapa express
hanoi  
Out of 177 reviews
Chapa Express is a Vietnamese private railway company connecting Hanoi with Lao Cai, the gateway to Sapa in the Northwest of Vietnam.

Passenger class

Change policy

The following change terms and conditions apply to our train fares:

Chapa Express Change time/date
Fare Sleeper 2-Berth Permitted with fees
Fare Sleeper 4-Berth Permitted with fees

If you wish to change your booking with Chapa Express, please Contact Us. This option is available until 144 hours before departure, after that time please contact directly with Chapa Express. Change fees will apply.

No ticket change for tickets on public holidays.


Cancellation policy

The following cancellation terms and conditions apply to our train fares:

Chapa Express Cancellation before departure
Fare Sleeper 2-Berth Permitted with fees
Fare Sleeper 4-Berth Permitted with fees

If you wish to cancel your booking with Chapa Express, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 2 day before departure.

Service fees will not be refunded. Cancellation fees will apply.

- 75,000 VND per ticket if the ticket has been issued
- 10% of the ticket fare + 75,000 VND per ticket if 8 to 11 days to departure
- 50% of the ticket fare + 75,000 VND per ticket if 4 to 8 days to departure
- 70% of the ticket fare + 75,000 VND per ticket if 2 to 4 days to departure
- No ticket refund if less than 2 days to departure or departure on public holiday






 

Baolau Pte. Ltd, 201434204K, Singapore
Baolau Co. Ltd, 0313838015, Vietnam
Baolau Pte. Ltd, 0100561101255, Thailand
Boeki Up, Japan


‎(+84) 28 777 222 77
‎(+66) 2026 1730
Monday to Sunday, 08:00-22:00 (ICT)