The following change terms apply to the train fares:

In accordance with the policy of Vietnam Railways, once the booking has been confirmed changes are not permitted.

To modify the passenger details, the itinerary, the fare or the departure date, you need to cancel the existing booking and make a new booking.

The following cancellation terms apply to the train fares:

If you wish to cancel your booking with Vietnam Railways, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 12 hours before departure, except in public holidays and promotion tickets.

Service fees will not be refunded. Cancellation fees will apply.

- For standard tickets, 10% / 20% of the ticket fare + 35,000 VND / 35,000 VND per ticket. No refund if less than 12 hours to departure.
- For promotion tickets, 30% / 50% of the ticket fare + 35,000 VND / 35,000 VND per ticket. No refund if less than 12 days to departure.

In case of cancellation or delay of the transport service due to the weather conditions or an event of force majeure, you must request a cancellation at the station to proceed with the refund. In case of delay, if you do not cancel the tickets at the station Vietnam Railways will consider that you accept to travel anyway and no refund will be given after the train departure.

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