vietnam railways
hanoi  
Out of 663 reviews
Vietnam Railways is the state-owned railway operator in Vietnam, connecting Hanoi, Lao Cai, Hai Phong, Vinh, Dong Hoi, Hue, Da Nang, Quang Ngai, Quy Nhon, Nha Trang, Phan Thiet and Saigon.

Passenger class

Change policy

The following change terms and conditions apply to our train fares:

Vietnam Railways Change time/date
Fare Sleeper 4-Berth Not permitted
Fare Sleeper 6-Berth Not permitted
Fare Soft seat Not permitted
Fare Hard seat Not permitted
Fare Supplementary seat Not permitted
Fare No seat Not permitted

In accordance with the policy of Vietnam Railways, once the booking has been confirmed changes are not allowed.

To modify the number of passengers, full passenger details, itinerary, fare or travel date, you need to cancel the existing booking and issue a new one.


Cancellation policy

The following cancellation terms and conditions apply to our train fares:

Vietnam Railways Cancellation before departure
Fare Sleeper 4-Berth Permitted with fees
Fare Sleeper 6-Berth Permitted with fees
Fare Soft seat Permitted with fees
Fare Hard seat Permitted with fees
Fare Supplementary seat Permitted with fees
Fare No seat Permitted with fees

If you wish to cancel your booking at the railway station, please present the e-ticket along with your passport at the counter and claim your refund in cash. This option is available until 4 hours before departure, except in public holidays which is available 24 hours before departure.

Service fees will not be refunded. Cancellation fees will apply.

- For standard tickets, 20% of the ticket fare
- For the route Hanoi - Lao Cai and tickets on public holidays, 50% of the ticket fare
- For promotion tickets, the amount is subject to the railway authority

If you wish to cancel your booking online, kindly manage your booking and request a cancellation to proceed with the refund. This option is available until 24 hours before departure, except in public holidays.

Service fees will not be refunded. Cancellation fees will apply.

- For standard tickets, 20% of the ticket fare + 50,000 VND per ticket
- For the route Hanoi - Lao Cai and tickets on public holidays, 50% of the ticket fare + 50,000 VND per ticket
- For promotion tickets, the amount is subject to the railway authority + 50,000 VND per ticket






 

Baolau Pte. Ltd, 201434204K, Singapore
Baolau Co. Ltd, 0313838015, Vietnam
Baolau Pte. Ltd, 0100561101255, Thailand
Boeki Up, Japan


‎(+84) 28 777 222 77
‎(+66) 2026 1730
Monday to Sunday, 08:00-22:00 (ICT)